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'We Recruit Attitude': The Selection and Shaping of Routine Call Centre Labour

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  • George Callaghan

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  • George Callaghan, 2002. "'We Recruit Attitude': The Selection and Shaping of Routine Call Centre Labour," Journal of Management Studies, Wiley Blackwell, vol. 39(2), pages 233-254, March.
  • Handle: RePEc:bla:jomstd:v:39:y:2002:i:2:p:233-254
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    References listed on IDEAS

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    1. Subramaniam, Mohan & Watson, Sharon, 2006. "How interdependence affects subsidiary performance," Journal of Business Research, Elsevier, pages 916-924.
    2. Taggart, James & Hood, Neil, 1999. "Determinants of autonomy in multinational corporation subsidiaries," European Management Journal, Elsevier, pages 226-236.
    3. Andersson, Ulf & Forsgren, Mats, 1996. "Subsidiary embeddedness and control in the multinational corporation," International Business Review, Elsevier, pages 487-508.
    4. Birkinshaw, Julian & Hood, Neil & Young, Stephen, 2005. "Subsidiary entrepreneurship, internal and external competitive forces, and subsidiary performance," International Business Review, Elsevier, pages 227-248.
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    Cited by:

    1. Sharda, Kirti, 2011. "Back to the Drawing Board: Exploring Gestalts of Work Design in BPO Firms," IIMA Working Papers WP2011-02-04, Indian Institute of Management Ahmedabad, Research and Publication Department.
    2. Shameem Shagirbasha, 2015. "Does mode of interaction impact emotional labour? A mixed method study among service employees in India," Asian Journal of Empirical Research, Asian Economic and Social Society, pages 196-205.
    3. Sharon C. Bolton, 2009. "Beyond the control-resistance debate: A fresh look at experiences of work in the new economy," Qualitative Research in Accounting & Management, Emerald Group Publishing, vol. 6(1/2), pages 5-13, March.
    4. Antunes, Davi, 2012. "TransformaƧƵes Recentes da Economia Capitalista: Impactos sobre o Mundo do Trabalho nos EUA
      [Recent Changes in the US Labor Market]
      ," MPRA Paper 81558, University Library of Munich, Germany, revised 2012.

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