'We Recruit Attitude': The Selection and Shaping of Routine Call Centre Labour
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- Bhaskar Vira & Al James, 2012. "Building Cross-Sector Careers in India's New Service Economy? Tracking Former Call Centre Agents in the National Capital Region," Development and Change, International Institute of Social Studies, vol. 43(2), pages 449-479, March.
- Sharda, Kirti, 2011. "Back to the Drawing Board: Exploring Gestalts of Work Design in BPO Firms," IIMA Working Papers WP2011-02-04, Indian Institute of Management Ahmedabad, Research and Publication Department.
- Shameem Shagirbasha, 2015. "Does mode of interaction impact emotional labour? A mixed method study among service employees in India," Asian Journal of Empirical Research, Asian Economic and Social Society, vol. 5(11), pages 196-205, November.
- Sharon C. Bolton & Maeve Houlihan, 2009. "Beyond the control-resistance debate: A fresh look at experiences of work in the new economy," Qualitative Research in Accounting & Management, Emerald Group Publishing, vol. 6(1/2), pages 5-13, March.
- Antunes, Davi, 2012.
"Transformações Recentes da Economia Capitalista: Impactos sobre o Mundo do Trabalho nos EUA
[Recent Changes in the US Labor Market]," MPRA Paper 81558, University Library of Munich, Germany, revised 2012.
- Stephen J. Deery & Roderick D. Iverson & Janet T. Walsh, 2010. "Coping Strategies in Call Centres: Work Intensity and the Role of Co-workers and Supervisors," British Journal of Industrial Relations, London School of Economics, vol. 48(1), pages 181-200, March.
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