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'We Recruit Attitude': The Selection and Shaping of Routine Call Centre Labour

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  • George Callaghan

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  • George Callaghan, 2002. "'We Recruit Attitude': The Selection and Shaping of Routine Call Centre Labour," Journal of Management Studies, Wiley Blackwell, vol. 39(2), pages 233-254, March.
  • Handle: RePEc:bla:jomstd:v:39:y:2002:i:2:p:233-254
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    Citations

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    Cited by:

    1. Bhaskar Vira & Al James, 2012. "Building Cross-Sector Careers in India's New Service Economy? Tracking Former Call Centre Agents in the National Capital Region," Development and Change, International Institute of Social Studies, vol. 43(2), pages 449-479, March.
    2. Sharda, Kirti, 2011. "Back to the Drawing Board: Exploring Gestalts of Work Design in BPO Firms," IIMA Working Papers WP2011-02-04, Indian Institute of Management Ahmedabad, Research and Publication Department.
    3. Shameem Shagirbasha, 2015. "Does mode of interaction impact emotional labour? A mixed method study among service employees in India," Asian Journal of Empirical Research, Asian Economic and Social Society, vol. 5(11), pages 196-205, November.
    4. Sharon C. Bolton & Maeve Houlihan, 2009. "Beyond the control-resistance debate: A fresh look at experiences of work in the new economy," Qualitative Research in Accounting & Management, Emerald Group Publishing, vol. 6(1/2), pages 5-13, March.
    5. Antunes, Davi, 2012. "TransformaƧƵes Recentes da Economia Capitalista: Impactos sobre o Mundo do Trabalho nos EUA
      [Recent Changes in the US Labor Market]
      ," MPRA Paper 81558, University Library of Munich, Germany, revised 2012.
    6. repec:spr:infosf:v:20:y:2018:i:3:d:10.1007_s10796-017-9806-7 is not listed on IDEAS
    7. Stephen J. Deery & Roderick D. Iverson & Janet T. Walsh, 2010. "Coping Strategies in Call Centres: Work Intensity and the Role of Co-workers and Supervisors," British Journal of Industrial Relations, London School of Economics, vol. 48(1), pages 181-200, March.

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