'We Recruit Attitude': The Selection and Shaping of Routine Call Centre Labour
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- Subramaniam, Mohan & Watson, Sharon, 2006. "How interdependence affects subsidiary performance," Journal of Business Research, Elsevier, pages 916-924.
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- Sharda, Kirti, 2011. "Back to the Drawing Board: Exploring Gestalts of Work Design in BPO Firms," IIMA Working Papers WP2011-02-04, Indian Institute of Management Ahmedabad, Research and Publication Department.
- Shameem Shagirbasha, 2015. "Does mode of interaction impact emotional labour? A mixed method study among service employees in India," Asian Journal of Empirical Research, Asian Economic and Social Society, pages 196-205.
- Sharon C. Bolton, 2009. "Beyond the control-resistance debate: A fresh look at experiences of work in the new economy," Qualitative Research in Accounting & Management, Emerald Group Publishing, vol. 6(1/2), pages 5-13, March.
- Antunes, Davi, 2012.
"Transformações Recentes da Economia Capitalista: Impactos sobre o Mundo do Trabalho nos EUA
[Recent Changes in the US Labor Market]," MPRA Paper 81558, University Library of Munich, Germany, revised 2012.
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