How entrepreneurial actions transform customer capital through time: Exploring and exploiting knowledge in an open-mindedness context
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- Kent Eriksson & øystein D. Fjeldstad & Amir Sasson, 2007. "Knowledge of Inter-customer Relations as a Source of Value Creation and Commitment in Financial Service Firm's Intermediation," The Service Industries Journal, Taylor & Francis Journals, vol. 27(5), pages 563-582, July.
- Crossan, Mary & Cunha, Joao Vieira da & Cunha, Miguel Pina e & Vera, Dusya, 2002. "Time and Organizational Improvisation," FEUNL Working Paper Series wp410, Universidade Nova de Lisboa, Faculdade de Economia.
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KeywordsCustomer relations; Small to medium-sized enterprises; Organizational change; Knowledge processes; Entrepreneurs;
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