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The effects of implementing ISO 9001 in the Spanish construction industry

Author

Listed:
  • Prado Roman, Camilo
  • Del Castillo Peces, Carlos
  • Mercado Idoeta, Carmelo
  • Del Castillo Peces, Julian

Abstract

[EN] The ISO 9001 Standard – a quality assurance standard for products and services – is well established in the construction industry, which is one of the major industries in the world, including Spain. The objectives of this paper are, on the one hand, to analyse the results of adhering to this standard for construction companies in Spain, and on the other, to examine whether these results are affected by the size of the organization and the seniority of the certification. To this end, a questionnaire was sent to quality managers of 302 companies in the industry, and the responses of 126 valid questionnaires received were treated by descriptive analysis and ANOVA. From the answers gathered is concluded that obtaining the ISO 9001 certification has positive effects leading to benefits which are both “internal” and “external”. Some of the most significant internal benefits mentioned were improvements to the organisational processes, while among the external benefits, commercial aspects, such as better chances of competing on the market, were mentioned most frequently. It was also observed that the size of the organization does not significantly modify the positive effects of adherence to the standard, while the age of the certification itself, has a significant influence on the positive results of the adherence.

Suggested Citation

  • Prado Roman, Camilo & Del Castillo Peces, Carlos & Mercado Idoeta, Carmelo & Del Castillo Peces, Julian, 2017. "The effects of implementing ISO 9001 in the Spanish construction industry," Cuadernos de Gestión, Universidad del País Vasco - Instituto de Economía Aplicada a la Empresa (IEAE).
    • Handle: RePEc:ehu:cuader:24432
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    References listed on IDEAS

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    1. Inaki HERAS-SAIZARBITORIA & German ARANA & Eduardo SAN MIGUEL, 2010. "An Analysis of the Main Drivers for ISO 9001 and other Isomorphic Metastandards," REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 11(4), pages 562-574, October.
    2. Charles J. Corbett & María J. Montes-Sancho & David A. Kirsch, 2005. "The Financial Impact of ISO 9000 Certification in the United States: An Empirical Analysis," Management Science, INFORMS, vol. 51(7), pages 1046-1059, July.
    3. Lo, Chris K.Y. & Yeung, Andy C.L. & Cheng, T.C.E., 2009. "ISO 9000 and supply chain efficiency: Empirical evidence on inventory and account receivable days," International Journal of Production Economics, Elsevier, vol. 118(2), pages 367-374, April.
    4. Sharma, Divesh S., 2005. "The association between ISO 9000 certification and financial performance," The International Journal of Accounting, Elsevier, vol. 40(2), pages 151-172.
    5. Terziovski, Mile & Power, Damien & Sohal, Amrik S., 2003. "The longitudinal effects of the ISO 9000 certification process on business performance," European Journal of Operational Research, Elsevier, vol. 146(3), pages 580-595, May.
    6. Climent Serrano, S., 2005. "Los Costes, Gastos, Burocracia E Incremento De Productividad Por La Certificación En La Norma Iso 9000 En La Empresas Certificadas En La Norma Iso 9000 De La Comunidad Valenciana /," Investigaciones Europeas de Dirección y Economía de la Empresa (IEDEE), Academia Europea de Dirección y Economía de la Empresa (AEDEM), vol. 11(1), pages 245-259.
    7. Martinez-Costa, Micaela & Martinez-Lorente, Angel R. & Choi, Thomas Y., 2008. "Simultaneous consideration of TQM and ISO 9000 on performance and motivation: An empirical study of Spanish companies," International Journal of Production Economics, Elsevier, vol. 113(1), pages 23-39, May.
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    Cited by:

    1. Fernández Ferrín, Pilar & Sánchez Hernández, María Isabel & Rodríguez Castellanos, Arturo & Bande Vilela, Belén & López Caro, Cristina María & Charterina Abando, Jon, 2020. "Editorial [Cuadernos de Gestión 20(3)]," Cuadernos de Gestión, Universidad del País Vasco - Instituto de Economía Aplicada a la Empresa (IEAE).

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