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Los Costes, Gastos, Burocracia E Incremento De Productividad Por La Certificación En La Norma Iso 9000 En La Empresas Certificadas En La Norma Iso 9000 De La Comunidad Valenciana /

Listed author(s):
  • Climent Serrano, S.

Una pregunta que nos podemos hacer respecto a la certificación en la norma ISO 9000 de calidad es que si sirve para algo o si sólo es plasmar por escrito lo que se hace habitualmente en la empresa, esta pregunta la hemos realizado a las empresas certificadas de la Comunidad Valencia, junto con otras para averiguar si la implantación origina un incremento de productividad, y la importancia que le dan las empresas a los costes cuando se decide implantar los sistemas de calidad. Los resultados que hemos obtenido son que en la mayor parte de los casos la implantación de los sistemas de calidad viene acompañada de un incremento de productividad. / One of the question we can ask ourseselves due to the certification in the quality rule ISO 9000 is its usefulness or instead of this, if it is only a way to show what it is done in a company. This question has been asked the certfied companies of the Valencian Comunity, also other questions have been also necessary to find out if this introduction gives rise to an increase of producctivity, and the importance that companies stand up to the costs when the quality system must be introduced. The results are that in most of the sistuations the introduction of these quality systems go with an increase in productivity.

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Article provided by Academia Europea de Dirección y Economía de la Empresa (AEDEM) in its journal Investigaciones Europeas de Dirección y Economía de la Empresa.

Volume (Year): 11 (2005)
Issue (Month): 1 ()
Pages: 245-259

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Handle: RePEc:idi:jiedee:v:11:y:2005:i:1:p:245-259
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Investigaciones Europeas de Dirección y Economía de la Empresa, Facultad de Ciencias Económicas y Empresariales, Universidad de Vigo, Lagoas - Marcosende s/n, E-36310, Vigo, Pontevedra, España

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