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Enlightened hedonism: Exploring the relationship of service value, visitor knowledge and interest, to visitor enjoyment at heritage attractions

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  • Calver, Stephen J.
  • Page, Stephen J.

Abstract

Service provision at heritage attractions is evolving at a rapid pace, transforming management directed initiatives into more creative, visitor inspired relationships. These connect the historic and natural environmental fabric of the properties visited, directly to the enhancement of the visitor's hedonistic aims and behavioural dispositions. Heritage attractions have traditionally been polarised between those, whose main aim is to entertain and others, where conservation and issues of authenticity are pre-eminent. The findings described in this paper should encourage managers of heritage attractions to recognise that entertainment and conservation priorities are not exclusive alternatives but are complementary and can be reconciled with the active involvement of the visitor, creating their own servicefacilitated experience.

Suggested Citation

  • Calver, Stephen J. & Page, Stephen J., 2013. "Enlightened hedonism: Exploring the relationship of service value, visitor knowledge and interest, to visitor enjoyment at heritage attractions," Tourism Management, Elsevier, vol. 39(C), pages 23-36.
    • Handle: RePEc:eee:touman:v:39:y:2013:i:c:p:23-36
    DOI: 10.1016/j.tourman.2013.03.008
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    Cited by:

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    2. Wijeratne, Aaron J.C. & Van Dijk, Pieter A. & Kirk-Brown, Andrea & Frost, Lionel, 2014. "Rules of engagement: The role of emotional display rules in delivering conservation interpretation in a zoo-based tourism context," Tourism Management, Elsevier, vol. 42(C), pages 149-156.
    3. Gholamreza Shojatalab & Seyed Hadi Nasseri & Iraj Mahdavi, 2023. "New multi-objective optimization model for tourism systems with fuzzy data and new approach developed epsilon constraint method," OPSEARCH, Springer;Operational Research Society of India, vol. 60(3), pages 1360-1385, September.
    4. Leask, Anna, 2016. "Visitor attraction management: A critical review of research 2009–2014," Tourism Management, Elsevier, vol. 57(C), pages 334-361.
    5. Suntikul, Wantanee & Jachna, Timothy, 2016. "The co-creation/place attachment nexus," Tourism Management, Elsevier, vol. 52(C), pages 276-286.
    6. Hung-Ming Tu, 2020. "Sustainable Heritage Management: Exploring Dimensions of Pull and Push Factors," Sustainability, MDPI, vol. 12(19), pages 1-17, October.
    7. Hung-Ming Tu, 2022. "Confirmative biophilic framework for heritage management," PLOS ONE, Public Library of Science, vol. 17(3), pages 1-19, March.
    8. Piera Buonincontri & Alessandra Marasco & Haywantee Ramkissoon, 2017. "Visitors’ Experience, Place Attachment and Sustainable Behaviour at Cultural Heritage Sites: A Conceptual Framework," Sustainability, MDPI, vol. 9(7), pages 1-19, June.
    9. Untung Rahardja & Tanaporn Hongsuchon & Taqwa Hariguna & Athapol Ruangkanjanases, 2021. "Understanding Impact Sustainable Intention of S-Commerce Activities: The Role of Customer Experiences, Perceived Value, and Mediation of Relationship Quality," Sustainability, MDPI, vol. 13(20), pages 1-20, October.
    10. Chen, Shih-Chih & Lin, Chieh-Peng, 2019. "Understanding the effect of social media marketing activities: The mediation of social identification, perceived value, and satisfaction," Technological Forecasting and Social Change, Elsevier, vol. 140(C), pages 22-32.
    11. Ram, Y. & Björk, P. & Weidenfeld, A., 2016. "Authenticity and place attachment of major visitor attractions," Tourism Management, Elsevier, vol. 52(C), pages 110-122.
    12. Ross, David & Saxena, Gunjan & Correia, Fernando & Deutz, Pauline, 2017. "Archaeological tourism: A creative approach," Annals of Tourism Research, Elsevier, vol. 67(C), pages 37-47.
    13. Jian Ming Luo & Chi Fung Lam & Hongyu Wang, 2021. "Exploring the Relationship Between Hedonism, Tourist Experience, and Revisit Intention in Entertainment Destination," SAGE Open, , vol. 11(4), pages 21582440211, October.
    14. Li Xu & Jie Zhang & Zhenghu Nie, 2022. "Role of Cultural Tendency and Involvement in Heritage Tourism Experience: Developing a Cultural Tourism Tendency–Involvement–Experience (TIE) Model," Land, MDPI, vol. 11(3), pages 1-16, March.
    15. Petr, Christine, 2015. "How heritage site tourists may become monument visitors," Tourism Management, Elsevier, vol. 51(C), pages 247-262.
    16. Gholamreza Shojatalab & Seyed Hadi Nasseri & Iraj Mahdavi, 2022. "New multi-objective optimization model for tourism systems with fuzzy data and new algorithm for solving this model," OPSEARCH, Springer;Operational Research Society of India, vol. 59(3), pages 1018-1037, September.
    17. Jensen, Øystein & Li, Yuan & Uysal, Muzaffer, 2017. "Visitors’ satisfaction at managed tourist attractions in Northern Norway: Do on-site factors matter?," Tourism Management, Elsevier, vol. 63(C), pages 277-286.
    18. Lea Susanne Faerber & Dennis C. Ahrholdt & Oliver Schnittka & Zeinab Rezvani, 2021. "Visitor characteristics matter: how the positive impact of visit duration on visitor satisfaction at visitor attractions is moderated," Journal of Business Economics, Springer, vol. 91(3), pages 333-351, April.

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