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Migrant networks, language learning and tourism employment

Author

Listed:
  • Janta, Hania
  • Lugosi, Peter
  • Brown, Lorraine
  • Ladkin, Adele

Abstract

This paper examines the relationship between migrants’ social networks, the processes of language acquisition and tourism employment. Data collected using netnography and interviews are used to identify the strategies that Polish workers in the UK use to develop their language skills. The paper highlights the roles played by co-workers, co-nationals and customers in migrants’ language learning, both in the physical spaces of work and the virtual spaces of internet forums. It also shows how migrant workers exchange knowledge about the use of English during different stages of their migration careers: prior to leaving their country of origin and getting a job, during their employment and after leaving their job. Implications for academic inquiry and human resource management practice are outlined.

Suggested Citation

  • Janta, Hania & Lugosi, Peter & Brown, Lorraine & Ladkin, Adele, 2012. "Migrant networks, language learning and tourism employment," Tourism Management, Elsevier, vol. 33(2), pages 431-439.
    • Handle: RePEc:eee:touman:v:33:y:2012:i:2:p:431-439
    DOI: 10.1016/j.tourman.2011.05.004
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    References listed on IDEAS

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    1. Christian Dustmann & Francesca Fabbri, 2003. "Language proficiency and labour market performance of immigrants in the UK," Economic Journal, Royal Economic Society, vol. 113(489), pages 695-717, July.
    2. Janta, Hania & Ladkin, Adele & Brown, Lorraine & Lugosi, Peter, 2011. "Employment experiences of Polish migrant workers in the UK hospitality sector," Tourism Management, Elsevier, vol. 32(5), pages 1006-1019.
    3. Linda McDowell & Adina Batnitzky & Sarah Dyer, 2007. "Division, Segmentation, and Interpellation: The Embodied Labors of Migrant Workers in a Greater London Hotel," Economic Geography, Taylor & Francis Journals, vol. 83(1), pages 1-25, January.
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    Cited by:

    1. Ladkin, Adele & Mooney, Shelagh & Solnet, David & Baum, Tom & Robinson, Richard & Yan, Hongmin, 2023. "A review of research into tourism work and employment: Launching the Annals of Tourism Research curated collection on tourism work and employment," Annals of Tourism Research, Elsevier, vol. 100(C).
    2. Aldo Salinas & Cristian Ortiz & Pablo Ponce & Javier Changoluisa, 2023. "Does tourism activity reduce the size of the informal economy? Capturing long-term heterogeneous linkages around the world," Tourism Economics, , vol. 29(2), pages 305-347, March.
    3. Wu, Mao-Ying & Pearce, Philip L., 2014. "Chinese recreational vehicle users in Australia: A netnographic study of tourist motivation," Tourism Management, Elsevier, vol. 43(C), pages 22-35.
    4. Johannes M Kraak & Yannick Griep & Yochanan Altman, 2024. "Self-initiated expatriates in menial jobs: Destructive psychological contracts in the hospitality sector," Economic and Industrial Democracy, Department of Economic History, Uppsala University, Sweden, vol. 45(2), pages 447-469, May.
    5. Yu, Zhicheng & Guo, Keyi & Huang, Songshan (Sam) & Li, Zhiyong & Du, Yumei & Yu, Meng, 2023. "Tourist emotion-learning nexus: A case of Sertar, China," Annals of Tourism Research, Elsevier, vol. 102(C).
    6. Barış Erdem & Tuba Türkmendağ & Erkan Akgöz & Tolga Gök, 2021. "Foreign Workers Employment in the Hotel Industry: Evidence from Five-Star Hotels in Antalya," Journal of Tourismology, Istanbul University, Faculty of Economics, vol. 7(1), pages 29-53, June.
    7. Lugosi, Peter & Ndiuini, Ann, 2022. "Migrant mobility and value creation in hospitality labour," Annals of Tourism Research, Elsevier, vol. 95(C).

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