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Touching holograms with windows mixed reality: Renovating the consumer retailing services

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  • Dehghani, Milad
  • Lee, Seung Hwan (Mark)
  • Mashatan, Atefeh

Abstract

Recent technological advances in wearable technologies, such as mixed-reality devices, have enabled consumers to interact with artificial three-dimensional visual environments. This presents an incredible opportunity for service retailers to present alternative ways of interacting with their services. This study empirically investigates the potential applications of Windows Mixed Reality devices, while specifically examining various forms of consumer perceptions and behavioural intentions. This research is among the first to empirically examine the effect of windows mixed reality experiences, enabled by the latest wearable devices, on intentions of users in a services retailing context. The results of this study help guide retailers who are looking to integrate Windows Mixed Reality devices in their practice to increase user satisfaction, trust, and utilitarian needs. The paper recommends specific theoretical and managerial implications.

Suggested Citation

  • Dehghani, Milad & Lee, Seung Hwan (Mark) & Mashatan, Atefeh, 2020. "Touching holograms with windows mixed reality: Renovating the consumer retailing services," Technology in Society, Elsevier, vol. 63(C).
    • Handle: RePEc:eee:teinso:v:63:y:2020:i:c:s0160791x20308733
    DOI: 10.1016/j.techsoc.2020.101394
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    References listed on IDEAS

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    Cited by:

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    3. Wang, Nan & Xie, Wenxuan & Ali, Ahsan & Brem, Alexander & Wang, Shouyang, 2022. "How do individual characteristics and social capital shape users’ continuance intentions of smart wearable products?," Technology in Society, Elsevier, vol. 68(C).

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