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TripAdvisor of healthcare:Opportunities for value creation through patient feedback platforms

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  • Bez, Sea Matilda
  • Georgescu, Irène
  • Farazi, Mohammad Saleh

Abstract

The objective of this study is to explore new opportunities for hospitals to use patient feedback platforms (i.e., digital platforms on which patients express their opinions on their care journeys). Patient feedback platforms generate an ever-expanding amount of data on patient experience of care that is currently unused by most hospital or their business intelligence unit.

Suggested Citation

  • Bez, Sea Matilda & Georgescu, Irène & Farazi, Mohammad Saleh, 2023. "TripAdvisor of healthcare:Opportunities for value creation through patient feedback platforms," Technovation, Elsevier, vol. 121(C).
    • Handle: RePEc:eee:techno:v:121:y:2023:i:c:s0166497222001729
    DOI: 10.1016/j.technovation.2022.102625
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    References listed on IDEAS

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