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What do patients say about their physicians? An analysis of 3000 narrative comments posted on a German physician rating website

Author

Listed:
  • Emmert, Martin
  • Meier, Florian
  • Heider, Ann-Kathrin
  • Dürr, Christoph
  • Sander, Uwe

Abstract

Physician rating websites (PRWs) could be shown to have an impact on physician choice making. However, little research has been carried out to assess the content and nature of narrative comments.

Suggested Citation

  • Emmert, Martin & Meier, Florian & Heider, Ann-Kathrin & Dürr, Christoph & Sander, Uwe, 2014. "What do patients say about their physicians? An analysis of 3000 narrative comments posted on a German physician rating website," Health Policy, Elsevier, vol. 118(1), pages 66-73.
    • Handle: RePEc:eee:hepoli:v:118:y:2014:i:1:p:66-73
    DOI: 10.1016/j.healthpol.2014.04.015
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    References listed on IDEAS

    as
    1. Alice W. Migongo & Richard Charnigo & Margaret M. Love & Richard Kryscio & Steven T. Fleming & Kevin A. Pearce, 2012. "Factors Relating to Patient Visit Time With a Physician," Medical Decision Making, , vol. 32(1), pages 93-104, January.
    2. Kathrin Roll & Tom Stargardt & Jonas Schreyögg, 2012. "Effect of Type of Insurance and Income on Waiting Time for Outpatient Care," The Geneva Papers on Risk and Insurance - Issues and Practice, Palgrave Macmillan;The Geneva Association, vol. 37(4), pages 609-632, October.
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    Cited by:

    1. Agathe Morinière & Irène Georgescu & Sea Matilda Bez, 2025. "Do Google Reviews matter for doctors? Unpacking online emotional accountability on a digital platform," Post-Print hal-04877302, HAL.
    2. Morinière, Agathe & Georgescu, Irène & Matilda Bez, Sea, 2025. "Do Google Reviews matter for doctors? Unpacking online emotional accountability on a digital platform," CRITICAL PERSPECTIVES ON ACCOUNTING, Elsevier, vol. 101(C).
    3. Mazanderani, Fadhila & Kirkpatrick, Susan F. & Ziebland, Sue & Locock, Louise & Powell, John, 2021. "Caring for care: Online feedback in the context of public healthcare services," Social Science & Medicine, Elsevier, vol. 285(C).
    4. Bez, Sea Matilda & Georgescu, Irène & Farazi, Mohammad Saleh, 2023. "TripAdvisor of healthcare:Opportunities for value creation through patient feedback platforms," Technovation, Elsevier, vol. 121(C).
    5. Guetz, Bernhard & Bidmon, Sonja, 2023. "The Credibility of Physician Rating Websites: A Systematic Literature Review," Health Policy, Elsevier, vol. 132(C).
    6. Yajie Hu & Huiwen Zhou & Yuangao Chen & Jianrong Yao & Jiangwu Su, 2023. "The influence of patient-generated reviews and doctor-patient relationship on online consultations in China," Electronic Commerce Research, Springer, vol. 23(2), pages 1115-1141, June.

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