IDEAS home Printed from https://ideas.repec.org/a/eee/jbrese/v123y2021icp557-567.html
   My bibliography  Save this article

Digital transformation in healthcare: Analyzing the current state-of-research

Author

Listed:
  • Kraus, Sascha
  • Schiavone, Francesco
  • Pluzhnikova, Anna
  • Invernizzi, Anna Chiara

Abstract

Digital transformation in healthcare is of increasing relevance for both scholars and practitioners in the field. Our article attempts to assess the research question how multiple stakeholders implement digital technologies for management and business purposes. To answer this question, we perform a systematic literature review about the state of the art of digital transformation in healthcare. Our findings show that prior research falls into five clusters: operational efficiency by healthcare providers; patient-centered approaches; organizational factors and managerial implications; workforce practices; and socio-economic aspects. These clusters are linked together into a model showing how these various forms of technology implementation lead to operational efficiencies for services providers. Various directions for future research and management implications are offered.

Suggested Citation

  • Kraus, Sascha & Schiavone, Francesco & Pluzhnikova, Anna & Invernizzi, Anna Chiara, 2021. "Digital transformation in healthcare: Analyzing the current state-of-research," Journal of Business Research, Elsevier, vol. 123(C), pages 557-567.
    • Handle: RePEc:eee:jbrese:v:123:y:2021:i:c:p:557-567
    DOI: 10.1016/j.jbusres.2020.10.030
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0148296320306913
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jbusres.2020.10.030?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Melchiorre, Maria Gabriella & Papa, Roberta & Rijken, Mieke & van Ginneken, Ewout & Hujala, Anneli & Barbabella, Francesco, 2018. "eHealth in integrated care programs for people with multimorbidity in Europe: Insights from the ICARE4EU project," Health Policy, Elsevier, vol. 122(1), pages 53-63.
    2. Vallaster, Christine & Kraus, Sascha & Merigó Lindahl, José M. & Nielsen, Annika, 2019. "Ethics and entrepreneurship: A bibliometric study and literature review," Journal of Business Research, Elsevier, vol. 99(C), pages 226-237.
    3. Sebastian Kohl & Jan Schoenfelder & Andreas Fügener & Jens O. Brunner, 2019. "The use of Data Envelopment Analysis (DEA) in healthcare with a focus on hospitals," Health Care Management Science, Springer, vol. 22(2), pages 245-286, June.
    4. Daniel R. A. Schallmo & Christopher A. Williams, 2018. "Digital Transformation Now!," SpringerBriefs in Business, Springer, number 978-3-319-72844-5, October.
    5. Kivimaa, Paula & Boon, Wouter & Hyysalo, Sampsa & Klerkx, Laurens, 2019. "Towards a typology of intermediaries in sustainability transitions: A systematic review and a research agenda," Research Policy, Elsevier, vol. 48(4), pages 1062-1075.
    6. Nudurupati, Sai Sudhakar & Bhattacharya, Arijit & Lascelles, David & Caton, Nicholas, 2015. "Strategic sourcing with multi-stakeholders through value co-creation: An evidence from global health care company," International Journal of Production Economics, Elsevier, vol. 166(C), pages 248-257.
    7. Ricarda Bouncken & Johanna Gast & Sascha Kraus & Marcel Bogers, 2015. "Coopetition: a systematic review, synthesis, and future research directions," Post-Print hal-02018068, HAL.
    8. Zafer Ozdemir & Jack Barron & Subhajyoti Bandyopadhyay, 2011. "An Analysis of the Adoption of Digital Health Records Under Switching Costs," Information Systems Research, INFORMS, vol. 22(3), pages 491-503, September.
    9. Ricarda Bouncken & Johanna Gast & Sascha Kraus & Marcel Bogers, 2015. "Coopetition: a systematic review, synthesis, and future research directions," Post-Print hal-02945341, HAL.
    10. Saligrama Agnihothri & Leon Cui & Mohammad Delasay & Balaraman Rajan, 2020. "The value of mHealth for managing chronic conditions," Health Care Management Science, Springer, vol. 23(2), pages 185-202, June.
    11. Martin Mende, 2019. "The innovation imperative in healthcare: an interview and commentary," AMS Review, Springer;Academy of Marketing Science, vol. 9(1), pages 121-131, June.
    12. Lia Patrício & Jorge Grenha Teixeira & Josina Vink, 2019. "A service design approach to healthcare innovation: from decision-making to sense-making and institutional change," AMS Review, Springer;Academy of Marketing Science, vol. 9(1), pages 115-120, June.
    13. Huber, Christian & Gärtner, Christian, 2018. "Digital Transformations in Healthcare Professionals’ Work: Dynamics of Autonomy, Control and Accountability," management revue - Socio-Economic Studies, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 29(2), pages 139-161.
    14. Neset Hikmet & Anol Bhattacherjee & Nir Menachemi & Varol Kayhan & Robert Brooks, 2008. "The role of organizational factors in the adoption of healthcare information technology in Florida hospitals," Health Care Management Science, Springer, vol. 11(1), pages 1-9, March.
    15. Ritu Agarwal & Guodong (Gordon) Gao & Catherine DesRoches & Ashish K. Jha, 2010. "Research Commentary ---The Digital Transformation of Healthcare: Current Status and the Road Ahead," Information Systems Research, INFORMS, vol. 21(4), pages 796-809, December.
    16. Alicia Mas-Tur & Sascha Kraus & Mario Brandtner & Ralf Ewert & Wolfgang Kürsten, 2020. "Advances in management research: a bibliometric overview of the Review of Managerial Science," Review of Managerial Science, Springer, vol. 14(5), pages 933-958, October.
    17. Sascha Kraus & Matthias Breier & Sonia Dasí-Rodríguez, 2020. "The art of crafting a systematic literature review in entrepreneurship research," International Entrepreneurship and Management Journal, Springer, vol. 16(3), pages 1023-1042, September.
    18. Michael Haenlein & Andreas Kaplan & Chee-Wee Tan & Pengzhu Zhang, 2019. "Artificial intelligence (AI) and management analytics," Journal of Management Analytics, Taylor & Francis Journals, vol. 6(4), pages 341-343, October.
    19. Kanwal Yousaf & Zahid Mehmood & Israr Ahmad Awan & Tanzila Saba & Riad Alharbey & Talal Qadah & Mayda Abdullateef Alrige, 2020. "A comprehensive study of mobile-health based assistive technology for the healthcare of dementia and Alzheimer’s disease (AD)," Health Care Management Science, Springer, vol. 23(2), pages 287-309, June.
    20. Joachim Klewes & Dirk Popp & Manuela Rost-Hein, 2017. "Digital Transformation and Communications: How Key Trends Will Transform the Way Companies Communicate," Management for Professionals, in: Joachim Klewes & Dirk Popp & Manuela Rost-Hein (ed.), Out-thinking Organizational Communications, pages 7-31, Springer.
    21. Go Jefferies, Josephine & Bishop, Simon & Hibbert, Sally, 2019. "Customer boundary work to navigate institutional arrangements around service interactions: Exploring the case of telehealth," Journal of Business Research, Elsevier, vol. 105(C), pages 420-433.
    22. Andréa Belliger & David J. Krieger, 2018. "The Digital Transformation of Healthcare," Progress in IS, in: Klaus North & Ronald Maier & Oliver Haas (ed.), Knowledge Management in Digital Change, pages 311-326, Springer.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Angelos I. Stoumpos & Fotis Kitsios & Michael A. Talias, 2023. "Digital Transformation in Healthcare: Technology Acceptance and Its Applications," IJERPH, MDPI, vol. 20(4), pages 1-44, February.
    2. Omar Carrasco-Carvajal & Mauricio Castillo-Vergara & Domingo García-Pérez-de-Lema, 2023. "Measuring open innovation in SMEs: an overview of current research," Review of Managerial Science, Springer, vol. 17(2), pages 397-442, February.
    3. Margaret Antonicelli & Michele Rubino & Filomena Maggino, 2023. "Demographic and Economic Determinants of Digitalization in Healthcare: An Exploratory Analysis of the Italian Local Health Centers," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 169(1), pages 529-552, September.
    4. Capponi, Giovanna & Corrocher, Nicoletta, 2022. "Patterns of collaboration in mHealth: A network analysis," Technological Forecasting and Social Change, Elsevier, vol. 175(C).
    5. Dal Mas, Francesca & Massaro, Maurizio & Rippa, Pierluigi & Secundo, Giustina, 2023. "The challenges of digital transformation in healthcare: An interdisciplinary literature review, framework, and future research agenda," Technovation, Elsevier, vol. 123(C).
    6. Lythreatis, Sophie & Singh, Sanjay Kumar & El-Kassar, Abdul-Nasser, 2022. "The digital divide: A review and future research agenda," Technological Forecasting and Social Change, Elsevier, vol. 175(C).
    7. Das, Kallol & Patel, Jayesh D. & Sharma, Anuj & Shukla, Yupal, 2023. "Creativity in marketing: Examining the intellectual structure using scientometric analysis and topic modeling," Journal of Business Research, Elsevier, vol. 154(C).
    8. Marcos Ferasso & Tatiana Beliaeva & Sascha Kraus & Thomas Clauss & Domingo Ribeiro‐Soriano, 2020. "Circular economy business models: The state of research and avenues ahead," Business Strategy and the Environment, Wiley Blackwell, vol. 29(8), pages 3006-3024, December.
    9. Czakon, Wojciech & Niemand, Thomas & Gast, Johanna & Kraus, Sascha & Frühstück, Lisa, 2020. "Designing coopetition for radical innovation: An experimental study of managers' preferences for developing self-driving electric cars," Technological Forecasting and Social Change, Elsevier, vol. 155(C).
    10. Luis Javier Garcia-Martinez & Sascha Kraus & Matthias Breier & Andreas Kallmuenzer, 2023. "Untangling the relationship between small and medium-sized enterprises and growth: a review of extant literature," International Entrepreneurship and Management Journal, Springer, vol. 19(2), pages 455-479, June.
    11. Shubham Sharma & Usha Lenka, 2022. "On the shoulders of giants: uncovering key themes of organizational unlearning research in mainstream management journals," Review of Managerial Science, Springer, vol. 16(6), pages 1599-1695, August.
    12. Lamin B. Ceesay, 2021. "Learning Beyond the Brick and Mortar: Prospects, Challenges, and Bibliometric Review of E-learning Innovation," Jindal Journal of Business Research, , vol. 10(1), pages 33-48, June.
    13. Alicia Mas-Tur & Sascha Kraus & Mario Brandtner & Ralf Ewert & Wolfgang Kürsten, 2020. "Advances in management research: a bibliometric overview of the Review of Managerial Science," Review of Managerial Science, Springer, vol. 14(5), pages 933-958, October.
    14. Filser Matthias & Müller Adrian & Tiberius Victor & Kraus Sascha & Zeitlhofer Tanita & Kailer Norbert, 2023. "Opportunity Recognition: Conversational Foundations and Pathways Ahead," Entrepreneurship Research Journal, De Gruyter, vol. 13(1), pages 1-30, January.
    15. Ana Joana Fernandes & Joao J. Ferreira, 2022. "Entrepreneurial ecosystems and networks: a literature review and research agenda," Review of Managerial Science, Springer, vol. 16(1), pages 189-247, January.
    16. Carolina Rojas-Córdova & Amanda J. Williamson & Julio A. Pertuze & Gustavo Calvo, 2023. "Why one strategy does not fit all: a systematic review on exploration–exploitation in different organizational archetypes," Review of Managerial Science, Springer, vol. 17(7), pages 2251-2295, October.
    17. Liping Fu & Fan Wu & Shan Zhang, 2022. "Evolutionary Path and Innovative Development of Pharmaceutical Industrial Cluster—A Case Study of Shijiazhuang, China," IJERPH, MDPI, vol. 19(5), pages 1-18, March.
    18. Le Roy, Frédéric & Robert, Frank & Hamouti, Rizlane, 2022. "Vertical vs horizontal coopetition and the market performance of product innovation: An empirical study of the video game industry," Technovation, Elsevier, vol. 112(C).
    19. Sascha Kraus & Paul Jones & Norbert Kailer & Alexandra Weinmann & Nuria Chaparro-Banegas & Norat Roig-Tierno, 2021. "Digital Transformation: An Overview of the Current State of the Art of Research," SAGE Open, , vol. 11(3), pages 21582440211, September.
    20. Al-Atwi, Amer Ali & Amankwah-Amoah, Joseph & Khan, Zaheer, 2021. "Micro-foundations of organizational design and sustainability: The mediating role of learning ambidexterity," International Business Review, Elsevier, vol. 30(1).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jbrese:v:123:y:2021:i:c:p:557-567. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/jbusres .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.