IDEAS home Printed from
   My bibliography  Save this article

Quality Management in Sports Clubs


  • De Knop, Paul
  • Hoecke, Jo Van
  • De Bosscher, Veerle


As a reaction to the Flemish policy to improve quality in sports, the Flemish Ministry of Sports and the Governmental Sport Administration (BLOSO) decided to establish a quality (evaluation) system. The objective was to help sports clubs and federations with the introduction of quality management in their respective sports. In response to this large-scale project, and with the background of the recently developed Instrument for the Evaluation of Gymnastic clubs (IKGym), a more generally applicable model for the evaluation of traditional sports clubs has been developed. This evaluation tool, named IKSport, was tested in 1,657 sports clubs. IKSport is as a computer information system designed to introduce "Total Quality Management" in sports clubs. It provides insight into the intrinsic value of the management systems of sporting organisations. The evaluation of management quality is made using a clustering of item weights into seven checklists. Most Flemish sports clubs seem to have adequate scores on these checklists. The main weaknesses were found in strategic planning and marketing management and the structure of the clubs. Organisational culture and atmosphere were strengths based on this study of Flemish sports clubs. Based on the results of this evaluation a specific plan can be developed to help these clubs improve their management systems. In this way, the government hopes to improve the quality of the traditional sport system in Flanders.

Suggested Citation

  • De Knop, Paul & Hoecke, Jo Van & De Bosscher, Veerle, 2004. "Quality Management in Sports Clubs," Sport Management Review, Elsevier, vol. 7(1), pages 57-77, May.
  • Handle: RePEc:eee:spomar:v:7:y:2004:i:1:p:57-77

    Download full text from publisher

    File URL:
    Download Restriction: Full text for ScienceDirect subscribers only

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    1. Chelladurai, Packianathan & Chang, Kyungro, 2000. "Targets and Standards of Quality in Sport Services," Sport Management Review, Elsevier, vol. 3(1), pages 1-22, May.
    Full references (including those not matched with items on IDEAS)


    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.

    Cited by:

    1. Jana Nová, 2013. "Current Concepts of the Quality in Sport and their Utilization in the Czech Republic," Ekonomika a Management, University of Economics, Prague, vol. 2013(4).

    More about this item


    Access and download statistics


    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:spomar:v:7:y:2004:i:1:p:57-77. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Dana Niculescu). General contact details of provider: .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.