Is online-to-offline customer care support essential for consumer service?
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DOI: 10.1016/j.jretconser.2023.103474
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- Dey, Bikash Koli & Seok, Hyesung, 2024. "Synergic effect of carbon regulation policies and multi-period credit financing in global retailing with reworking," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
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Keywords
Customer care support; O2O retailing; Retail management; Home delivery; Supply chain management;All these keywords.
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