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Just in time, total quality management, and supply chain management: understanding their linkages and impact on business performance


  • Kannan, Vijay R.
  • Tan, Keah Choon


In recent years, numerous approaches have been proposed to improve operations performance. Three in particular, just in time, supply chain management, and quality management, have received considerable attention. While the three are sometimes viewed and implemented as if they were independent and distinct, they can also be used as three prongs of an integrated operations strategy. This study empirically examines the extent to which just in time, supply chain management, and quality management are correlated, and how they impact business performance. Results demonstrate that at both strategic and operational levels, linkages exist between how just in time, total quality management, and supply chain management are viewed by organizations as part of their operations strategy. Results also indicate that a commitment to quality and an understanding of supply chain dynamics have the greatest effect on performance.

Suggested Citation

  • Kannan, Vijay R. & Tan, Keah Choon, 2005. "Just in time, total quality management, and supply chain management: understanding their linkages and impact on business performance," Omega, Elsevier, vol. 33(2), pages 153-162, April.
  • Handle: RePEc:eee:jomega:v:33:y:2005:i:2:p:153-162

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    References listed on IDEAS

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    2. Sadao Sakakibara & Barbara B. Flynn & Roger G. Schroeder & William T. Morris, 1997. "The Impact of Just-in-Time Manufacturing and Its Infrastructure on Manufacturing Performance," Management Science, INFORMS, vol. 43(9), pages 1246-1257, September.
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    Cited by:

    1. Valmohammadi, Changiz & Roshanzamir, Shervin, 2015. "The guidelines of improvement: Relations among organizational culture, TQM and performance," International Journal of Production Economics, Elsevier, vol. 164(C), pages 167-178.
    2. Bergenwall, Amy L. & Chen, Chialin & White, Richard E., 2012. "TPS's process design in American automotive plants and its effects on the triple bottom line and sustainability," International Journal of Production Economics, Elsevier, vol. 140(1), pages 374-384.
    3. Olhager, Jan & Prajogo, Daniel I., 2012. "The impact of manufacturing and supply chain improvement initiatives: A survey comparing make-to-order and make-to-stock firms," Omega, Elsevier, vol. 40(2), pages 159-165, April.
    4. Sadikoglu, Esin & Zehir, Cemal, 2010. "Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms," International Journal of Production Economics, Elsevier, vol. 127(1), pages 13-26, September.
    5. Alma Spaho, Thoma Mitre, 2012. "Supply Chain Management in Albania: An Empirical Study," EuroEconomica, Danubius University of Galati, issue 1(31), pages 17-24, February.
    6. Bortolotti, Thomas & Romano, Pietro & Martínez-Jurado, Pedro José & Moyano-Fuentes, José, 2016. "Towards a theory for lean implementation in supply networks," International Journal of Production Economics, Elsevier, vol. 175(C), pages 182-196.
    7. Chavez, Roberto & Yu, Wantao & Jacobs, Mark & Fynes, Brian & Wiengarten, Frank & Lecuna, Antonio, 2015. "Internal lean practices and performance: The role of technological turbulence," International Journal of Production Economics, Elsevier, vol. 160(C), pages 157-171.
    8. van der Vaart, Taco & van Donk, Dirk Pieter, 2008. "A critical review of survey-based research in supply chain integration," International Journal of Production Economics, Elsevier, vol. 111(1), pages 42-55, January.
    9. Manijeh Teimori, 2014. "Effect of Information Security Management in Automotive Supply Chains to Reduce appetite Boosting Orders," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 4(7), pages 316-324, July.
    10. Folinas, Dimitris & Shen, Chia-Yi, 4. "Exploring Links among Inventory and Financial Performance in the Agricultural Machinery," International Journal of Food and Agricultural Economics (IJFAEC), Alanya Alaaddin Keykubat University, Department of Economics and Finance, vol. 2(4).
    11. repec:eee:spacre:v:18:y:2015:i:1:p:32-43 is not listed on IDEAS
    12. Jiménez, Daniel & Cock, James & Jarvis, Andy & Garcia, James & Satizábal, Héctor F. & Damme, Patrick Van & Pérez-Uribe, Andrés & Barreto-Sanz, Miguel A., 2011. "Interpretation of commercial production information: A case study of lulo (Solanum quitoense), an under-researched Andean fruit," Agricultural Systems, Elsevier, vol. 104(3), pages 258-270, March.
    13. repec:spr:infosf:v:16:y:2014:i:5:d:10.1007_s10796-012-9389-2 is not listed on IDEAS
    14. Roberto Chavez, 2014. "Supplier Partnership and Customer Relationship: The Role of Lean Practices," Working Papers 56, Facultad de Economía y Empresa, Universidad Diego Portales.
    15. Gururaj Upadhyaya & K. Subrahmanya Bhat, 2016. "The mutual influence among quality awards and quality initiatives: preliminary investigation among Indian quality award winners," International Journal of Business Excellence, Inderscience Enterprises Ltd, vol. 9(1), pages 1-17.
    16. Wong, Chee Yew & Wong, Christina W.Y. & Boon-itt, Sakun, 2017. "Do arcs of integration differ across industries? Methodology extension and empirical evidence from Thailand," International Journal of Production Economics, Elsevier, vol. 183(PA), pages 223-234.
    17. Chow, Wing S. & Madu, Christian N. & Kuei, Chu-Hua & Lu, Min H. & Lin, Chinho & Tseng, Hojung, 2008. "Supply chain management in the US and Taiwan: An empirical study," Omega, Elsevier, vol. 36(5), pages 665-679, October.
    18. Khanchanapong, Teerasak & Prajogo, Daniel & Sohal, Amrik S. & Cooper, Brian K. & Yeung, Andy C.L. & Cheng, T.C.E., 2014. "The unique and complementary effects of manufacturing technologies and lean practices on manufacturing operational performance," International Journal of Production Economics, Elsevier, vol. 153(C), pages 191-203.
    19. Maria Rosário Moreira & Rui Alves, 2006. "How far from Just-in-time are Portuguese firms? A survey of its progress and perception," FEP Working Papers 215, Universidade do Porto, Faculdade de Economia do Porto.
    20. Sausman, Christopher & Garcia, Marian & Fearne, Andrew & Felgate, Melanie & Ait el mekki, Akka & Cagatay, Selim & Soliman, Ibrahim & Thabet, Boubaker & Thabet, Chokri & Ben saïd, Mohamed & Laajimi, Ab, 2015. "From value chain analysis to global value chain analysis: fresh orange export sector in mediterranean partner countries," MPRA Paper 66472, University Library of Munich, Germany.
    21. Radovan Savov & Juraj Cheben & Drahoslav Lancaric & Roman Serencéš, 2017. "MBNQA Approach in Quality Management Supporting Sustainable Business Performance in Agribusiness," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 19(44), pages 1-11, February.
    22. Marc-Arthur Diaye & Nathalie Greenan & Sanja Pekovic, 2014. "Sharing the " Fame " of Quality Certification: Quality Supply Chain Effects Evidence
      [Partager la « réputation » de la certification qualité : l’identification d’un effet de chaîne d’appr
      ," Post-Print halshs-01362467, HAL.
    23. Visani, Franco & Barbieri, Paolo & Di Lascio, F. Marta L. & Raffoni, Anna & Vigo, Daniele, 2016. "Supplier’s total cost of ownership evaluation: a data envelopment analysis approach," Omega, Elsevier, vol. 61(C), pages 141-154.
    24. Amer RAJPUT & Abdul Hamid ABU BAKAR, 2011. "A Reprise Of Supply Chain Management In Consanguinity To The Industry Of Textile," Management and Marketing Journal, University of Craiova, Faculty of Economics and Business Administration, vol. 0(2), pages 225-236, November.


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