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A helping hand is hard at work: Help-seekers’ underestimation of helpers’ effort

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  • Newark, Daniel A.
  • Bohns, Vanessa K.
  • Flynn, Francis J.

Abstract

Whether people seek help depends on their estimations of both the likelihood and the value of getting it. Although past research has carefully examined how accurately help-seekers predict whether their help requests will be granted, it has failed to examine how accurately help-seekers predict the value of that help, should they receive it. In this paper, we focus on how accurately help-seekers predict a key determinant of help value, namely, helper effort. In four studies, we find that (a) helpers put more effort into helping than help-seekers expect (Studies 1–4); (b) people do not underestimate the effort others will expend in general, but rather only the effort others will expend helping them (Study 2); and (c) this underestimation of help effort stems from help-seekers’ failure to appreciate the discomfort—in particular, the guilt—that helpers would experience if they did not do enough to help (Studies 3 & 4).

Suggested Citation

  • Newark, Daniel A. & Bohns, Vanessa K. & Flynn, Francis J., 2017. "A helping hand is hard at work: Help-seekers’ underestimation of helpers’ effort," Organizational Behavior and Human Decision Processes, Elsevier, vol. 139(C), pages 18-29.
    • Handle: RePEc:eee:jobhdp:v:139:y:2017:i:c:p:18-29
    DOI: 10.1016/j.obhdp.2017.01.001
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    References listed on IDEAS

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    3. Vanessa K. Bohns & Francis J. Flynn, 2013. "Guilt by Design: Structuring Organizations to Elicit Guilt as an Affective Reaction to Failure," Organization Science, INFORMS, vol. 24(4), pages 1157-1173, August.
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    Cited by:

    1. Park, YeJin & Nault, Kelly & Kuwabara, Ko, 2024. "When brokers don’t broker: Mitigating referral aversion in third-party help exchange," Organizational Behavior and Human Decision Processes, Elsevier, vol. 180(C).
    2. Mingdan Han & Ran Li & Wenjing Wang & Zehou Sun & Jiaming Zhang & Haokun Han, 2022. "The Effect of Mutual Help Behavior on Employee Creativity—Based on the Recipient’s Perspective," Sustainability, MDPI, vol. 14(18), pages 1-22, September.

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