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Theoretical Concepts

In: Access to Justice in Microfinance

Author

Listed:
  • Yasmin Olteanu

    (Free University Berlin (D 188))

Abstract

In this chapter, Yasmin gives an overview of the theoretical concepts this study is built on. It first presents the concept of Access to Justice and links it to the one of poverty alleviation. Subsequently, the relevance of Access to Justice for the efficiency of markets is introduced followed by a description of possible market failures which can produce welfare costs. The chapter then presents the concept of consumer vulnerability followed by a more specific look at vulnerable consumers in financial markets. Lastly, an overview of the most relevant theoretical approaches to consumer complaining behavior (CCB) is given.

Suggested Citation

  • Yasmin Olteanu, 2018. "Theoretical Concepts," Palgrave Studies in Impact Finance, in: Access to Justice in Microfinance, chapter 0, pages 9-53, Palgrave Macmillan.
    • Handle: RePEc:pal:psifcp:978-3-319-95324-3_2
    DOI: 10.1007/978-3-319-95324-3_2
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