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An empirical investigation of Web site characteristics, consumer emotional states and on-line shopping behaviors


  • Mummalaneni, Venkatapparao


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  • Mummalaneni, Venkatapparao, 2005. "An empirical investigation of Web site characteristics, consumer emotional states and on-line shopping behaviors," Journal of Business Research, Elsevier, vol. 58(4), pages 526-532, April.
  • Handle: RePEc:eee:jbrese:v:58:y:2005:i:4:p:526-532

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    References listed on IDEAS

    1. Yoo, Changjo & Park, Jonghee & MacInnis, Deborah J., 1998. "Effects of Store Characteristics and In-Store Emotional Experiences on Store Attitude," Journal of Business Research, Elsevier, vol. 42(3), pages 253-263, July.
    2. Thomas P. Novak & Donna L. Hoffman & Yiu-Fai Yung, 2000. "Measuring the Customer Experience in Online Environments: A Structural Modeling Approach," Marketing Science, INFORMS, vol. 19(1), pages 22-42, May.
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    Cited by:

    1. Barnes, Stuart J. & Mattsson, Jan & Hartley, Nicole, 2015. "Assessing the value of real-life brands in Virtual Worlds," Technological Forecasting and Social Change, Elsevier, vol. 92(C), pages 12-24.
    2. Wu, Chih-Wen, 2015. "Facebook users' intentions in risk communication and food-safety issues," Journal of Business Research, Elsevier, vol. 68(11), pages 2242-2247.
    3. repec:eee:touman:v:60:y:2017:i:c:p:308-321 is not listed on IDEAS
    4. Kharina Dwinanda Putri, 2017. "Do Web Atmospherics Affect Purchase Intention? The Role of Color and Product Display," GATR Journals jmmr143, Global Academy of Training and Research (GATR) Enterprise.
    5. Brunner-Sperdin, Alexandra & Scholl-Grissemann, Ursula S. & Stokburger-Sauer, Nicola E., 2014. "The relevance of holistic website perception. How sense-making and exploration cues guide consumers' emotions and behaviors," Journal of Business Research, Elsevier, vol. 67(12), pages 2515-2522.
    6. repec:eee:joreco:v:22:y:2015:i:c:p:213-222 is not listed on IDEAS
    7. Mazaheri, Ebrahim & Richard, Marie Odile & Laroche, Michel & Ueltschy, Linda C., 2014. "The influence of culture, emotions, intangibility, and atmospheric cues on online behavior," Journal of Business Research, Elsevier, vol. 67(3), pages 253-259.
    8. Lee, Seunghyun & Ha, Sejin & Widdows, Richard, 2011. "Consumer responses to high-technology products: Product attributes, cognition, and emotions," Journal of Business Research, Elsevier, vol. 64(11), pages 1195-1200.
    9. Nambisan, Priya & Watt, James H., 2011. "Managing customer experiences in online product communities," Journal of Business Research, Elsevier, vol. 64(8), pages 889-895, August.
    10. repec:eee:joreco:v:21:y:2014:i:2:p:211-219 is not listed on IDEAS
    11. Dan Huang & Zhiyong Li & Jian Mou & Xinyi Liu, 0. "Effects of flow on young Chinese consumers’ purchase intention: a study of e-servicescape in hotel booking context," Information Technology & Tourism, Springer, vol. 0, pages 1-26.
    12. repec:eee:joreco:v:37:y:2017:i:c:p:43-55 is not listed on IDEAS
    13. Rotem-Mindali, Orit, 2010. "E-tail versus retail: The effects on shopping related travel empirical evidence from Israel," Transport Policy, Elsevier, vol. 17(5), pages 312-322, September.
    14. Olga Perdikaki & Saravanan Kesavan & Jayashankar M. Swaminathan, 2012. "Effect of Traffic on Sales and Conversion Rates of Retail Stores," Manufacturing & Service Operations Management, INFORMS, vol. 14(1), pages 145-162, January.
    15. repec:spr:infsem:v:15:y:2017:i:3:d:10.1007_s10257-016-0323-x is not listed on IDEAS
    16. repec:eee:joreco:v:28:y:2016:i:c:p:17-27 is not listed on IDEAS
    17. repec:spr:infott:v:17:y:2017:i:2:d:10.1007_s40558-016-0073-0 is not listed on IDEAS
    18. repec:eee:joreco:v:21:y:2014:i:4:p:653-665 is not listed on IDEAS
    19. Wann-Yih Wu & Phan Thi Phu Quyen & Adriana A. Amaya Rivas, 0. "How e-servicescapes affect customer online shopping intention: the moderating effects of gender and online purchasing experience," Information Systems and e-Business Management, Springer, vol. 0, pages 1-27.
    20. Fiedler, Marina & Sarstedt, Marko, 2014. "Influence of community design on user behaviors in online communities," Journal of Business Research, Elsevier, vol. 67(11), pages 2258-2268.

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