Customer coproduction in healthcare service delivery: Examining the influencing effects of the social context
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DOI: 10.1016/j.jbusres.2020.07.037
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- Tang, Chuanyi & Guo, Lin & Gruen, Thomas, 2024. "A goal-driven framework for compliance-dependent services: Pathways to customer satisfaction and well-being," Journal of Business Research, Elsevier, vol. 177(C).
- Le Nguyen Hau & Pham Ngoc Thuy, 2022. "Enabling customer co-creation behavior at a distance: the case of patients using self-monitoring handheld devices in healthcare," Service Business, Springer;Pan-Pacific Business Association, vol. 16(1), pages 99-123, March.
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Keywords
Coproduction; Social cognitive theory; Social context; Healthcare service delivery; Customer adherence; Customer role clarity;All these keywords.
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