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e-Government stakeholders—Who are they and what do they want?

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  • Rowley, Jennifer

Abstract

There is an increasing recognition that various stakeholder groups for e-government have a significant role to play in ensuring the long-term success of the e-government enterprise. This article seeks to contribute to the understanding of the stakeholders’ multiple perspectives by proposing typologies of stakeholder roles, and stakeholder benefits, respectively, and embedding these in a stakeholder benefits analysis tool. A literature review is used to surface the diverse existing categorizations of e-government stakeholders and their interests and the benefits sought. This review informs a proposal for a typology of stakeholder roles, and for a typology of stakeholder benefits, which together are used to construct an initial proposal for a stakeholder benefits analysis tool (SBAT), which can be used to map stakeholder roles to stakeholder benefits. This tool has been tested by an expert group, and revised. This exploratory study is an important first step towards the development of tools and approaches for understanding the benefits sought by a wide range of different stakeholder groups in e-government. Progress in the development of such tools is important for the development of knowledge and practice, policy, and evaluation with respect to stakeholder engagement with, and participation in, e-government.

Suggested Citation

  • Rowley, Jennifer, 2011. "e-Government stakeholders—Who are they and what do they want?," International Journal of Information Management, Elsevier, vol. 31(1), pages 53-62.
    • Handle: RePEc:eee:ininma:v:31:y:2011:i:1:p:53-62
    DOI: 10.1016/j.ijinfomgt.2010.05.005
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    References listed on IDEAS

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    1. George A. Boyne, 2002. "Public and Private Management: What’s the Difference?," Journal of Management Studies, Wiley Blackwell, vol. 39(1), pages 97-122, January.
    2. Beynon-Davies, Paul, 2005. "Constructing electronic government: the case of the UK inland revenue," International Journal of Information Management, Elsevier, vol. 25(1), pages 3-20.
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    2. Carolina Pontones-Rosa & Rosario Perez-Morote & Montserrat Nunez-Chicharro & Inmaculada Alonso-Carrillo, 2023. "E-government in Depopulated Rural Areas. An Approach to the Reality of Spanish Municipalities," Population Research and Policy Review, Springer;Southern Demographic Association (SDA), vol. 42(4), pages 1-34, August.
    3. Liu, Bofan & Guo, Ruifei & Shi, Huaqin, 2025. "Digital government and corporate investment: Effects and mechanisms," Economic Modelling, Elsevier, vol. 151(C).
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