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Associations between residents’ experience and compliance, staffing and clinical quality Star Ratings for Australian residential long-term care homes

Author

Listed:
  • Sutton, Nicole
  • Ma, Nelson
  • Yang, Jin Sug
  • Woods, Michael
  • Lewis, Rachael L.
  • Parker, Deborah

Abstract

Public reporting systems are increasingly used to promote transparency and accountability in the delivery and quality of long-term care (LTC). Australia’s Star Ratings system includes resident experience measures, offering an opportunity to assess their added informational value relative to more commonly used quality indicators.

Suggested Citation

  • Sutton, Nicole & Ma, Nelson & Yang, Jin Sug & Woods, Michael & Lewis, Rachael L. & Parker, Deborah, 2026. "Associations between residents’ experience and compliance, staffing and clinical quality Star Ratings for Australian residential long-term care homes," Health Policy, Elsevier, vol. 164(C).
  • Handle: RePEc:eee:hepoli:v:164:y:2026:i:c:s0168851025002751
    DOI: 10.1016/j.healthpol.2025.105521
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    References listed on IDEAS

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