IDEAS home Printed from https://ideas.repec.org/a/eee/eurman/v38y2020i5p708-722.html

Some searches may not work properly. We apologize for the inconvenience.

   My bibliography  Save this article

Unpacking the ‘why’ behind strategic emotion expression at work: A narrative review and proposed taxonomy

Author

Listed:
  • Geddes, Deanna
  • Lindebaum, Dirk

Abstract

Strategic emotion expression constitutes a common-thread phenomenon in emotion regulation and emotion management research across multiple behavioral and social science disciplines. Despite this prevalence, less is known about the “why” behind these observable emotion displays within organizations. Exemplary research is reviewed reflecting the variety of motives behind strategic emotion displays. We argue that significant theoretical opportunity exists with acknowledging motivational differences underlying expressed emotion at work. Our narrative review helps generate a comprehensive and multilevel taxonomy of individual motives (personal and interpersonal), organizational emotion display rules or norms, and socio-cultural emotionologies that reflect dynamic societal expectations and conventions regarding appropriate emotion displays. Strategic emotion expression in organizations reveals the intersection of self- and other-imposed prescriptions and/or restrictions on emotional episodes and distinguishes the nature and purpose of emotive behaviors at work.

Suggested Citation

  • Geddes, Deanna & Lindebaum, Dirk, 2020. "Unpacking the ‘why’ behind strategic emotion expression at work: A narrative review and proposed taxonomy," European Management Journal, Elsevier, vol. 38(5), pages 708-722.
    • Handle: RePEc:eee:eurman:v:38:y:2020:i:5:p:708-722
    DOI: 10.1016/j.emj.2020.02.006
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S026323732030027X
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.emj.2020.02.006?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Walsh, Gianfranco, 2019. "Service employees’ naturally felt emotions: Do they matter?," European Management Journal, Elsevier, vol. 37(1), pages 78-85.
    2. Elfenbein, Hillary Anger, 2007. "Emotion in Organizations: A Review in Stages," Institute for Research on Labor and Employment, Working Paper Series qt2bn0n9mv, Institute of Industrial Relations, UC Berkeley.
    3. Eduardo B. Andrade & Teck-Hua Ho, 2009. "Gaming Emotions in Social Interactions," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 36(4), pages 539-552, December.
    4. Rothman, Naomi B., 2011. "Steering sheep: How expressed emotional ambivalence elicits dominance in interdependent decision making contexts," Organizational Behavior and Human Decision Processes, Elsevier, vol. 116(1), pages 66-82, September.
    5. Marwan Sinaceur & Shirli Kopelman & Dimitri Vasiljevic & Christophe Haag, 2015. "Weep and get more : When and why sadness expression is effective innegotiations," Post-Print hal-02313262, HAL.
    6. Bozeman, Dennis P. & Kacmar, K. Michele, 1997. "A Cybernetic Model of Impression Management Processes in Organizations," Organizational Behavior and Human Decision Processes, Elsevier, vol. 69(1), pages 9-30, January.
    7. Joseph Henrich & Steve J. Heine & Ara Norenzayan, 2010. "The Weirdest People in the World?," RatSWD Working Papers 139, German Data Forum (RatSWD).
    8. Haridimos Tsoukas, 2017. "Don't Simplify, Complexify: From Disjunctive to Conjunctive Theorizing in Organization and Management Studies," Journal of Management Studies, Wiley Blackwell, vol. 54(2), pages 132-153, March.
    9. Cristofaro, Matteo, 2019. "The role of affect in management decisions: A systematic review," European Management Journal, Elsevier, vol. 37(1), pages 6-17.
    10. Ong, L. M. L. & de Haes, J. C. J. M. & Hoos, A. M. & Lammes, F. B., 1995. "Doctor-patient communication: A review of the literature," Social Science & Medicine, Elsevier, vol. 40(7), pages 903-918, April.
    11. Riediger, Michaela & Schmiedek, Florian & Wagner, Gert G. & Lindenberger, Ulman, 2009. "Seeking Pleasure and Seeking Pain: Differences in Prohedonic and Contra-Hedonic Motivation From Adolescence to Old Age," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 20(12), pages 1529-1535.
    12. Ilies, Remus & Keeney, Jessica & Scott, Brent A., 2011. "Work-family interpersonal capitalization: Sharing positive work events at home," Organizational Behavior and Human Decision Processes, Elsevier, vol. 114(2), pages 115-126, March.
    13. Marwan Sinaceur & Kleef Gerben A. Van & Margaret A. Neal & Hajo Adam & Christophe Haag, 2011. "Hot or cold : Is communicating anger or threats more effective in negotiation?," Post-Print hal-02312626, HAL.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Tung-Ju Wu & Lian-Yi Wang & Jia-Ying Gao & An-Pin Wei, 2020. "Social Support and Well-Being of Chinese Special Education Teachers—An Emotional Labor Perspective," IJERPH, MDPI, vol. 17(18), pages 1-16, September.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Kang, Polly & Schweitzer, Maurice E., 2022. "Emotional Deception in Negotiation," Organizational Behavior and Human Decision Processes, Elsevier, vol. 173(C).
    2. Stroh, Tim & Mention, Anne-Laure & Duff, Cameron, 2023. "The impact of evolved psychological mechanisms on innovation and adoption: A systematic literature review," Technovation, Elsevier, vol. 125(C).
    3. Sung Youl Jun & Tae Wook Ju & Hye Kyung Park & Jacob C. Lee & Tae Min Kim, 2023. "Information distortion in word-of-mouth retransmission: the effects of retransmitter intention and source expertise," Asian Business & Management, Palgrave Macmillan, vol. 22(5), pages 1848-1876, November.
    4. Sophie Clot & Charlotte Y. Stanton & Marc Willinger, 2017. "Are impatient farmers more risk-averse? Evidence from a lab-in-the-field experiment in rural Uganda," Applied Economics, Taylor & Francis Journals, vol. 49(2), pages 156-169, January.
    5. Graf, Caroline & Suanet, Bianca & Wiepking, Pamala & Merz, Eva-Maria, 2023. "Social norms offer explanation for inconsistent effects of incentives on prosocial behavior," Journal of Economic Behavior & Organization, Elsevier, vol. 211(C), pages 429-441.
    6. Sibilla Di Guida & Ido Erev & Davide Marchiori, 2014. "Cross Cultural Differences in Decisions from Experience: Evidence from Denmark, Israel and Taiwain," Working Papers ECARES ECARES 2014-16, ULB -- Universite Libre de Bruxelles.
    7. Hind Dib‐slamani & Gilles Grolleau & Naoufel Mzoughi, 2021. "Is theft considered less severe when the victim is a foreign company?," Post-Print hal-03340844, HAL.
    8. Munson, Michelle R. & Lee, Bethany R. & Miller, David & Cole, Andrea & Nedelcu, Cristina, 2013. "Emerging adulthood among former system youth: The ideal versus the real," Children and Youth Services Review, Elsevier, vol. 35(6), pages 923-929.
    9. Shi, Yun & Cui, Xiangyu & Zhou, Xunyu, 2020. "Beta and Coskewness Pricing: Perspective from Probability Weighting," SocArXiv 5rqhv, Center for Open Science.
    10. Kyriaki Remoundou & Drichoutis Andreas & Phoebe Koundouri, 2010. "Warm glow in charitable auctions: Are the WEIRDos driving the results?," DEOS Working Papers 1028, Athens University of Economics and Business.
    11. Stephen L. Cheung & Agnieszka Tymula & Xueting Wang, 2022. "Present bias for monetary and dietary rewards," Experimental Economics, Springer;Economic Science Association, vol. 25(4), pages 1202-1233, September.
    12. Van Beest, Ilja & Scheepers, Daan, 2013. "Challenge and threat responses to anger communication in coalition formation," Journal of Economic Psychology, Elsevier, vol. 38(C), pages 50-57.
    13. Winter, Scott R. & Rice, Stephen & Rains, Taylor & Milner, Mattie & Mehta, Rian, 2017. "A longitudinal study on the alteration of consumer perceptions and the use of pilot medication," Journal of Air Transport Management, Elsevier, vol. 59(C), pages 100-106.
    14. Isabel‐María García‐Sánchez & Cristina‐Andrea Araújo‐Bernardo, 2020. "What colour is the corporate social responsibility report? Structural visual rhetoric, impression management strategies, and stakeholder engagement," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(2), pages 1117-1142, March.
    15. Miller, Nancy & Weinstein, Marcie, 2007. "Participation and knowledge related to a nursing home admission decision among a working age population," Social Science & Medicine, Elsevier, vol. 64(2), pages 303-313, January.
    16. Sorin Ursoniu & Costela Lacrimioara Serban & Catalina Giurgi-Oncu & Ioana Alexandra Rivis & Adina Bucur & Ana-Cristina Bredicean & Ion Papava, 2021. "Validation of the Romanian Version of the Toronto Empathy Questionnaire (TEQ) among Undergraduate Medical Students," IJERPH, MDPI, vol. 18(24), pages 1-15, December.
    17. Matteo Cristofaro & Maria José Sousa & José Carlos Sanchéz-Garcia & Aron Larsson, 2021. "Contextualized Behavior for Improving Managerial and Entrepreneurial Decision-Making," Administrative Sciences, MDPI, vol. 11(1), pages 1-5, February.
    18. Plante, Charles & Lassoued, Rim & Phillips, Peter W.B., 2017. "The Social Determinants of Cognitive Bias: The Effects of Low Capability on Decision Making in a Framing Experiment," SocArXiv u62cx, Center for Open Science.
    19. Brett, Jeanne & Thompson, Leigh, 2016. "Negotiation," Organizational Behavior and Human Decision Processes, Elsevier, vol. 136(C), pages 68-79.
    20. John A. List, 2024. "Optimally generate policy-based evidence before scaling," Nature, Nature, vol. 626(7999), pages 491-499, February.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:eurman:v:38:y:2020:i:5:p:708-722. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/115/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.