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Evaluating e-governance through e-government: Practices and challenges of assessing the digitalisation of public governmental services

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  • Umbach, Gaby
  • Tkalec, Igor

Abstract

Digitalisation and adaptation of governance to the digital age arguably transform the relationship between agents (i.e., public institutions) and clients (i.e., citizens) in policy-making. E-governance is the most widely used term for the result of this digital transformation in view of the changing nature of politics. This special issue zooms into digitalised public services by discussing practices and challenges in their provision, usage and evaluation. In doing so, it highlights interaction of e-governance (relationship among citizens, government, public and private actors notably in the context of digitalisation and innovation) and e-government (public services enabled by ICT). Contributions to the special issue identify challenges and pitfalls in implementing and evaluating e-governance by analysing different policy areas and geographical regions. The findings of the contributions suggest that factors of e-governance performance that potentially serve as evaluation criteria tend to be (overly) sensitive to context, i.e. policy area, systemic constellations, institutional settings, and administrative traditions in question. Consequently, attempts to evaluate e-governance, at least based on the empirical insight demonstrated in this special issue, remain limited to specific tools, instruments and contexts through which e-governance is operationalised and delivered (e.g., websites, projects and policy initiatives).

Suggested Citation

  • Umbach, Gaby & Tkalec, Igor, 2022. "Evaluating e-governance through e-government: Practices and challenges of assessing the digitalisation of public governmental services," Evaluation and Program Planning, Elsevier, vol. 93(C).
    • Handle: RePEc:eee:epplan:v:93:y:2022:i:c:s0149718922000726
    DOI: 10.1016/j.evalprogplan.2022.102118
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    References listed on IDEAS

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    1. Rose, Richard, 2005. "A Global Diffusion Model of e-Governance," Journal of Public Policy, Cambridge University Press, vol. 25(1), pages 5-27, May.
    2. Abhijit Banerjee & Esther Duflo & Clément Imbert & Santhosh Mathew & Rohini Pande, 2020. "E-governance, Accountability, and Leakage in Public Programs: Experimental Evidence from a Financial Management Reform in India," American Economic Journal: Applied Economics, American Economic Association, vol. 12(4), pages 39-72, October.
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    1. Doan, Nguyen & Nguyen, Canh Phuc, 2025. "Can e-government facilitate the deployment of renewable energy?," Energy, Elsevier, vol. 318(C).
    2. Tariq, Waqas & Chen, Yinfei & Tariq, Adeel & Sumbal, Muhammad Saleem, 2026. "Digital governance for sustainable development: A holistic review, framework, and roadmap," Technology in Society, Elsevier, vol. 84(C).
    3. Andreea-Florentina Crăciun & Alexandra-Mădălina Țăran & Grațiela Georgiana Noja & Marilen Gabriel Pirtea & Raluca-Ioana Răcătăian, 2023. "Advanced Modelling of the Interplay between Public Governance and Digital Transformation: New Empirical Evidence from Structural Equation Modelling and Gaussian and Mixed-Markov Graphical Models," Mathematics, MDPI, vol. 11(5), pages 1-25, February.
    4. Peter Parycek & Verena Schmid & Anna-Sophie Novak, 2024. "Artificial Intelligence (AI) and Automation in Administrative Procedures: Potentials, Limitations, and Framework Conditions," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 15(2), pages 8390-8415, June.
    5. Georgiana-Alina Crisan & Madalina Ecaterina Popescu, 2025. "Investigating The Romanian Digital Transformation Progress In The Eu Context," Oradea Journal of Business and Economics, University of Oradea, Faculty of Economics, vol. 10(1), pages 142-155, March.
    6. Silviu BACALUM & Sofia DAVID & Marian MIHU, 2022. "Digital Transformation of Public Administration – A Comparative Analysis at European Union Countries," Economics and Applied Informatics, "Dunarea de Jos" University of Galati, Faculty of Economics and Business Administration, issue 2, pages 121-127.
    7. Yang, Cunyi & Gu, Mingrui & Albitar, Khaldoon, 2024. "Government in the digital age: Exploring the impact of digital transformation on governmental efficiency," Technological Forecasting and Social Change, Elsevier, vol. 208(C).
    8. Li, Jun & He, Wei & Li, Guilong, 2024. "Natural resources, economic complexity and growth nexus: Role of digital governance in addressing the resource curse," Resources Policy, Elsevier, vol. 92(C).

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