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Selfish routing in public services

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  • Knight, Vincent A.
  • Harper, Paul R.

Abstract

It is well observed that individual behaviour can have an effect on the efficiency of queueing systems. The impact of this behaviour on the economic efficiency of public services is considered in this paper where we present results concerning the congestion related implications of decisions made by individuals when choosing between facilities. The work presented has important managerial implications at a public policy level when considering the effect of allowing individuals to choose between providers. We show that in general the introduction of choice in an already inefficient system will not have a negative effect. Introducing choice in a system that copes with demand will have a negative effect.

Suggested Citation

  • Knight, Vincent A. & Harper, Paul R., 2013. "Selfish routing in public services," European Journal of Operational Research, Elsevier, vol. 230(1), pages 122-132.
  • Handle: RePEc:eee:ejores:v:230:y:2013:i:1:p:122-132
    DOI: 10.1016/j.ejor.2013.04.003
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    References listed on IDEAS

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    Cited by:

    1. Kozlowski, Dawid & Worthington, Dave, 2015. "Use of queue modelling in the analysis of elective patient treatment governed by a maximum waiting time policy," European Journal of Operational Research, Elsevier, vol. 244(1), pages 331-338.
    2. Gaëtan Fournier & Marco Scarsini, 2014. "Hotelling Games on Networks: Efficiency of Equilibria," Documents de travail du Centre d'Economie de la Sorbonne 14033, Université Panthéon-Sorbonne (Paris 1), Centre d'Economie de la Sorbonne.
    3. Ensthaler, Ludwig & Giebe, Thomas, 2014. "Bayesian optimal knapsack procurement," European Journal of Operational Research, Elsevier, vol. 234(3), pages 774-779.
    4. Meunier, Frédéric & Pradeau, Thomas, 2014. "The uniqueness property for networks with several origin–destination pairs," European Journal of Operational Research, Elsevier, vol. 237(1), pages 245-256.
    5. repec:pal:jorsoc:v:68:y:2017:i:6:d:10.1057_s41274-016-0100-8 is not listed on IDEAS
    6. Jessica L. Heier Stamm & Nicoleta Serban & Julie Swann & Pascale Wortley, 2017. "Quantifying and explaining accessibility with application to the 2009 H1N1 vaccination campaign," Health Care Management Science, Springer, vol. 20(1), pages 76-93, March.

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