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Homeless youth's experiences with shelter and community care services: Differences between service types and the relationship to overall service quality

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  • Altena, Astrid M.
  • Beijersbergen, Mariëlle D.
  • Wolf, Judith R.L.M.

Abstract

This study aimed to investigate the experiences of homeless youth with shelter and community care services, the association with the overall evaluation of service quality (overall evaluation score), and the way the experiences with particular service aspects were combined in the overall evaluation score. The Consumer Quality Index for Shelter and Community Care Services (CQI-SCCS) had been used to measure the experiences with services of 308 youth. Data were analyzed by using one-way analysis of variance and multiple regression.

Suggested Citation

  • Altena, Astrid M. & Beijersbergen, Mariëlle D. & Wolf, Judith R.L.M., 2014. "Homeless youth's experiences with shelter and community care services: Differences between service types and the relationship to overall service quality," Children and Youth Services Review, Elsevier, vol. 46(C), pages 195-202.
    • Handle: RePEc:eee:cysrev:v:46:y:2014:i:c:p:195-202
    DOI: 10.1016/j.childyouth.2014.08.019
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    References listed on IDEAS

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    1. Heinze, Hillary J. & Jozefowicz, Debra M. Hernandez & Toro, Paul A., 2010. "Taking the youth perspective: Assessment of program characteristics that promote positive development in homeless and at-risk youth," Children and Youth Services Review, Elsevier, vol. 32(10), pages 1365-1372, October.
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    3. Garrett, Sharon B. & Higa, Darrel H. & Phares, Melissa M. & Peterson, Peggy L. & Wells, Elizabeth A. & Baer, John S., 2008. "Homeless youths' perceptions of services and transitions to stable housing," Evaluation and Program Planning, Elsevier, vol. 31(4), pages 436-444, November.
    4. Green, Rex S. & Ellis, Peter T., 2007. "Linking structure, process, and outcome to improve group home services for foster youth in California," Evaluation and Program Planning, Elsevier, vol. 30(3), pages 307-317, August.
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    Cited by:

    1. Pierce, Stephanie Casey & Grady, Bryan & Holtzen, Holly, 2018. "Daybreak in Dayton: Assessing characteristics and outcomes of previously homeless youth living in transitional housing," Children and Youth Services Review, Elsevier, vol. 88(C), pages 249-256.
    2. Coolhart, Deborah & Brown, Maria T., 2017. "The need for safe spaces: Exploring the experiences of homeless LGBTQ youth in shelters," Children and Youth Services Review, Elsevier, vol. 82(C), pages 230-238.
    3. Axe, Jo & Childs, Elizabeth & Manion, Kathleen, 2020. "In search of employment: Tackling youth homelessness and unemployment," Children and Youth Services Review, Elsevier, vol. 113(C).
    4. Black, Emma B. & Fedyszyn, Izabela E. & Mildred, Helen & Perkin, Rhianna & Lough, Richard & Brann, Peter & Ritter, Cheryl, 2018. "Homeless youth: Barriers and facilitators for service referrals," Evaluation and Program Planning, Elsevier, vol. 68(C), pages 7-12.
    5. Yoonsook, Ha & Thomas, Margaret M.C. & Narendorf, Sarah Carter & Maria, Diane Santa, 2018. "Correlates of shelter use among young adults experiencing homelessness," Children and Youth Services Review, Elsevier, vol. 94(C), pages 477-484.

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