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The role of digital leaders’ emotional intelligence in mitigating employee technostress

Author

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  • Ertiö, Titiana
  • Eriksson, Taina
  • Rowan, Wendy
  • McCarthy, Stephen

Abstract

Digital leadership involves dealing with complex challenges and anticipating trends that arise from emerging technologies. Amid the accelerated pace of digital transformation, consequences such as technostress have become apparent to organizations and their leaders. Emotional intelligence (EI) is an essential characteristic for enabling digital leaders to hone the necessary skills to lessen employees’ technostress by developing higher levels of consciousness of emotions—both one’s own and those of others. By synthesizing research-based knowledge of EI and leadership, we contribute to a broader understanding of competency requirements for digital transformation by bringing employees and the role of digital leadership through EI into the picture. This article also presents new EI strategies for digital leaders to mitigate employee technostress in digital transformation via communication, transparency, and trust.

Suggested Citation

  • Ertiö, Titiana & Eriksson, Taina & Rowan, Wendy & McCarthy, Stephen, 2024. "The role of digital leaders’ emotional intelligence in mitigating employee technostress," Business Horizons, Elsevier, vol. 67(4), pages 399-409.
    • Handle: RePEc:eee:bushor:v:67:y:2024:i:4:p:399-409
    DOI: 10.1016/j.bushor.2024.03.004
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    References listed on IDEAS

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    1. Aklima Begum & Raemah Abdullah Hashim & Hishamuddin Md.Som, 2025. "The Moderating Effect of Emotional Intelligence on Mentorship, Job Autonomy, Technostress and Employee’s Turnover Intention in Bangladesh Private Banking Sector," International Journal of Research and Scientific Innovation, International Journal of Research and Scientific Innovation (IJRSI), vol. 12(2), pages 430-447, February.

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