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Determinants of Technostress: A Systematic Literature Review

Author

Listed:
  • Nityesh Bhatt

    (Nirma University, Ahmedabad, India)

  • Tanvi Paras Kothari

    (Shri Jairmabhai Patel Institute of Business Management and Computer Applications, Gandhinagar, India)

Abstract

Technostress as an academic domain has evolved significantly since year 1984. Based on the systematic literature review (SLR), eight determinants of technostress were identified which were classified into individual and organizational categories. Individual determinants were further divided into demographic, psychographic and cognitive categories. Outcome of the SLR was the development of a comprehensive framework of technostress. This study can facilitate the top management and the HR managers of organizations to adopt appropriate change management interventions while implementing and augmenting new technologies.

Suggested Citation

  • Nityesh Bhatt & Tanvi Paras Kothari, 2022. "Determinants of Technostress: A Systematic Literature Review," European Journal of Business Science and Technology, Mendel University in Brno, Faculty of Business and Economics, vol. 8(2), pages 159-171.
    • Handle: RePEc:men:journl:v:8:y:2022:i:2:p:159-171
    DOI: 10.11118/ejobsat.2022.007
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    References listed on IDEAS

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    1. T. S. Ragu-Nathan & Monideepa Tarafdar & Bhanu S. Ragu-Nathan & Qiang Tu, 2008. "The Consequences of Technostress for End Users in Organizations: Conceptual Development and Empirical Validation," Information Systems Research, INFORMS, vol. 19(4), pages 417-433, December.
    2. Elizabeth R. Towell & Joachim Lauer, 2001. "Personality Differences and Computer Related Stress in Business Students," American Journal of Business, Emerald Group Publishing, vol. 16(1), pages 69-76.
    3. Carnevale, Joel B. & Hatak, Isabella, 2020. "Employee adjustment and well-being in the era of COVID-19: Implications for human resource management," Journal of Business Research, Elsevier, vol. 116(C), pages 183-187.
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    Citations

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    Cited by:

    1. Ertiö, Titiana & Eriksson, Taina & Rowan, Wendy & McCarthy, Stephen, 2024. "The role of digital leaders’ emotional intelligence in mitigating employee technostress," Business Horizons, Elsevier, vol. 67(4), pages 399-409.
    2. Zama Nonhlanhla Mncube & Trisha Ramsuraj, 2025. "A qualitative analysis of the key factors necessary for repurposing the administrators’ jobs at the Durban University of Technology (DUT) in line with the 4IR technologies," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 14(6), pages 400-406, August.
    3. Issa, Helmi & Jaber, Jad & Lakkis, Hussein, 2024. "Navigating AI unpredictability: Exploring technostress in AI-powered healthcare systems," Technological Forecasting and Social Change, Elsevier, vol. 202(C).

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    Keywords

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    JEL classification:

    • D23 - Microeconomics - - Production and Organizations - - - Organizational Behavior; Transaction Costs; Property Rights
    • D83 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Search; Learning; Information and Knowledge; Communication; Belief; Unawareness
    • L86 - Industrial Organization - - Industry Studies: Services - - - Information and Internet Services; Computer Software
    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management
    • O14 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Industrialization; Manufacturing and Service Industries; Choice of Technology
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes

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