Assessing destination satisfaction by social media: An innovative approach using Importance-Performance Analysis
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DOI: 10.1016/j.annals.2022.103371
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- Wu, Jie & Zhao, Narisa & Yang, Tong, 2024. "Wisdom of crowds: SWOT analysis based on hybrid text mining methods using online reviews," Journal of Business Research, Elsevier, vol. 171(C).
- Crystal Jia-Yi Lin, 2023. "General education competencies from students’ perspectives: a case study of a sports university in Taiwan," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-9, December.
- Arpan Kumar Kar & Shweta Kumari Choudhary & P. Vigneswara Ilavarasan, 2023. "How can we improve tourism service experiences: insights from multi-stakeholders’ interaction," DECISION: Official Journal of the Indian Institute of Management Calcutta, Springer;Indian Institute of Management Calcutta, vol. 50(1), pages 73-89, March.
- Wang, Yuting & Li, Hui, 2024. "Trust transfer effect: The impact of effective market order on tourists' purchase behavior," Annals of Tourism Research, Elsevier, vol. 105(C).
- Hang Ma & Siyu Huang & Mohan Wang & Chungshing Chan & Xiaoyu Lin, 2022. "Evaluating Tourist Experience of Rural Homestays in Coastal Areas by Importance–Performance Analysis: A Case Study of Homestay in Dapeng New District, Shenzhen, China," Sustainability, MDPI, vol. 14(11), pages 1-18, May.
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Keywords
Importance-Performance analysis; Tourist satisfaction; Social media; Sentiment analysis; Weibo;All these keywords.
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