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Any reputation is a good reputation: influence of investor-perceived reputation in restructuring on hospitality firm performance

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  • Liu, Ya-Fei
  • Li, Hui
  • Liang, Sai

Abstract

This study examines how the performance of restructured hospitality firms is impacted by investor-perceived reputation in restructuring (measured through investors' positive, negative and neutral online reviews), as well as by ‘reputation heterogeneity’ and ‘strategy heterogeneity’. The results indicate that: 1) hospitality firm performance after restructuring increases as investor-perceived reputation increases; 2) a positive reputation consistently increases hospitality firm performance after restructuring, while a negative reputation does not decrease performance; 3) time is needed for negative and neutral reputations to positively impact performance; 4) performance is better for hospitality firms undergoing expansion if they have a positive reputation, for firms undergoing shrinkage if they have a negative reputation, and for firms seeking stabilization if they have a neutral reputation.

Suggested Citation

  • Liu, Ya-Fei & Li, Hui & Liang, Sai, 2022. "Any reputation is a good reputation: influence of investor-perceived reputation in restructuring on hospitality firm performance," Annals of Tourism Research, Elsevier, vol. 92(C).
    • Handle: RePEc:eee:anture:v:92:y:2022:i:c:s016073832100205x
    DOI: 10.1016/j.annals.2021.103327
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