An Empirical Investigation into the Construct of Higher Education Service Quality
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References listed on IDEAS
- Lee Cronbach, 1951. "Coefficient alpha and the internal structure of tests," Psychometrika, Springer;The Psychometric Society, vol. 16(3), pages 297-334, September.
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Keywordshigher education; service quality measurement; SERVQUAL;
- L84 - Industrial Organization - - Industry Studies: Services - - - Personal, Professional, and Business Services
- M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing
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