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Assessing The Efficiency of Procurement-To-Pay Systems In Zambia's Nonprofit Organizations: A Case Study of Catholic Relief Services Zambia (CRS)

Author

Listed:
  • Dumiso Siwawa

    (The University of Zambia)

  • Dr. Mukelabai Mukelabai

    (The University of Zambia)

Abstract

This study evaluates the efficiency of Procure-to-Pay (P2P) systems in nonprofit organizations, focusing on Catholic Relief Services Zambia (CRS). The study integrates Business Process Improvement (BPI) theory and the Technology Acceptance Model (TAM) to analyze how process optimization and technology adoption enhance procurement efficiency. Using a quantitative research design, data were collected from 100 staff members through questionnaires, document analysis, and performance metrics. Key performance indicators (KPIs) such as procurement cycle times and cost reductions were analyzed using statistical methods, including Pearson correlation analysis. The findings revealed significant improvements in operational efficiency and cost reduction following the implementation of the P2P system. The requisition-to-purchase order processing time decreased by 80%, while the requisition-to-payment cycle was reduced by 22%. Correlation analysis showed a strong positive relationship between P2P system implementation and operational efficiency (r = 0.955, p

Suggested Citation

  • Dumiso Siwawa & Dr. Mukelabai Mukelabai, 2025. "Assessing The Efficiency of Procurement-To-Pay Systems In Zambia's Nonprofit Organizations: A Case Study of Catholic Relief Services Zambia (CRS)," African Journal of Commercial Studies, African Journal of Commercial Studies, vol. 6(1).
    • Handle: RePEc:cwk:ajocsk:2025-29
    DOI: 10.59413/ajocs/v6.i.1.12
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    Keywords

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    JEL classification:

    • L31 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - Nonprofit Institutions; NGOs; Social Entrepreneurship
    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
    • D24 - Microeconomics - - Production and Organizations - - - Production; Cost; Capital; Capital, Total Factor, and Multifactor Productivity; Capacity

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