IDEAS home Printed from https://ideas.repec.org/a/blg/reveco/v68y2016i3p103-113.html
   My bibliography  Save this article

Understanding Students' Perception, Expectations And The Need Of Innovating Educational Services In The Digital Economy Context

Author

Listed:
  • MUNTHIU Maria-Cristiana

    (Universite de Picardie Jules Verne, Amiens, France)

  • CETINA Iuliana

    (Bucharest Academy of Economic Studies, Romania)

Abstract

The online environment increasingly changes all societal aspects including students' behaviour, expectations and quality perception of educational services performance. These are all extremely important issues to be understood in order to satisfy them at the highest level possible. This paper aims at thoroughly analyzing the changes occurred in students' expectations and how educational services provided in universities and business schools have been adapted in order to meet their expectations. The objective is to clarify these aspects and to provide a theoretical basis for future researches on students' satisfaction concerning educational services in the online environment.

Suggested Citation

  • MUNTHIU Maria-Cristiana & CETINA Iuliana, 2016. "Understanding Students' Perception, Expectations And The Need Of Innovating Educational Services In The Digital Economy Context," Revista Economica, Lucian Blaga University of Sibiu, Faculty of Economic Sciences, vol. 68(3), pages 103-113, December.
    • Handle: RePEc:blg:reveco:v:68:y:2016:i:3:p:103-113
    as

    Download full text from publisher

    File URL: http://economice.ulbsibiu.ro/revista.economica/archive/68308munthiu&cetina.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Voss, Roediger & Gruber, Thorsten & Szmigin, Isabelle, 2007. "Service quality in higher education: The role of student expectations," Journal of Business Research, Elsevier, vol. 60(9), pages 949-959, September.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Angulo-Ruiz, Fernando & Pergelova, Albena & Cheben, Juraj & Angulo-Altamirano, Eladio, 2016. "A cross-country study of marketing effectiveness in high-credence services," Journal of Business Research, Elsevier, vol. 69(9), pages 3636-3644.
    2. Shivangi Dhawan, 2022. "Higher Education Quality and Student Satisfaction: Meta-Analysis, Subgroup Analysis and Meta-Regression," Metamorphosis: A Journal of Management Research, , vol. 21(1), pages 48-66, June.
    3. Isakin, Maksim & Teplykh, Grigory, 2011. "Research of higher engineering education quality on the base of students Interviewing data by nonlinear principal components analysis (NLPCA)," Applied Econometrics, Russian Presidential Academy of National Economy and Public Administration (RANEPA), vol. 21(1), pages 70-96.
    4. Mirela Mabic, 2014. "Quality In Higher Education – Which Dimensions Can Be Identified From The Responses Of Students Of Economics," Interdisciplinary Management Research, Josip Juraj Strossmayer University of Osijek, Faculty of Economics, Croatia, vol. 10, pages 721-731.
    5. Silvia Bacci & Michela Gnaldi, 2015. "A classification of university courses based on students’ satisfaction: an application of a two-level mixture item response model," Quality & Quantity: International Journal of Methodology, Springer, vol. 49(3), pages 927-940, May.
    6. Alexandra-Maria Drule & Irimie Emil Popa & Razvan Nistor & Alexandru Chis, 2014. "Quality of the Teaching Process and its Factors of Influence from the Perspective of Future Business Specialists," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 16(37), pages 827-827, August.
    7. E. F. ESHUN & A. K. Badu & P. Korwu, 2018. "Impact of Service Quality on Students¡¯ Satisfaction in a Ghanaian Public Tertiary Institution," International Journal of Learning and Development, Macrothink Institute, vol. 8(3), pages 97-112, September.
    8. Lassala, Carlos & Burrus, Robert T. & Graham, J. Edward, 2016. "Business school grading on both sides of the Atlantic," Journal of Business Research, Elsevier, vol. 69(11), pages 5106-5110.
    9. Chris Vassiliadis & Constantinos-Vasilios Priporas & Victoria Bellou & Andreas Andronikidis, 2013. "Customers' cognitive patterns of assurance: a dual approach," The Service Industries Journal, Taylor & Francis Journals, vol. 33(13-14), pages 1242-1259, October.
    10. Khairunnisa & Agus Purwito & Pudji Muljono, 2017. "The Major Minor Curriculum Application in Preparing the Communication Science and Community Development Graduates to the World of Work: Graduates Perception (Case Study in Bogor Agricultural Universit," Journal of Education and e-Learning Research, Asian Online Journal Publishing Group, vol. 4(3), pages 100-107.
    11. Milad Kalantari Shahijan & Sajad Rezaei & Vinitha Padmanabhan Guptan, 2018. "Marketing public and private higher education institutions: A total experiential model of international student’s satisfaction, performance and continues intention," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 15(2), pages 205-234, June.
    12. Peter Madzík & Pavol Budaj & Dalibor Mikuláš & Dominik Zimon, 2019. "Application of the Kano Model for a Better Understanding of Customer Requirements in Higher Education—A Pilot Study," Administrative Sciences, MDPI, vol. 9(1), pages 1-18, January.
    13. Davit Narmania & Eka Chokheli & Ekaterine Gulua & Sesili Tabatadze, 2022. "The Results of a Study of Students' Attitudes to the Demand for Competencies in the Labor Market," International Journal of Social Sciences, European Research Center, vol. 11(1), pages 29-72, March.
    14. Taiye Tairat Borishade & Rowland Worlu & Olaleke Oluseye Ogunnaike & Deborah Oluwaseun Aka & Joy Ifiavor Dirisu, 2021. "Customer Experience Management: A Study of Mechanic versus Humanic Clues and Student Loyalty in Nigerian Higher Education Institution," Sustainability, MDPI, vol. 13(12), pages 1-9, June.
    15. Iryna Zadorozhna & Olha Datskiv & Olena Shon, 2020. "Exploring Students’ Expectations of the University Course," Revista romaneasca pentru educatie multidimensionala - Journal for Multidimensional Education, Editura Lumen, Department of Economics, vol. 12(1Sup1), pages 293-303, March.
    16. Philippe Batifoulier & Denis Abecassis & Nicolas da Silva & Victor Duchesne & Léonard Moulin, 2016. "L’utilité sociale de la dépense publique," Working Papers hal-01421197, HAL.
    17. Wilhelms, Mark-Philipp & Henkel, Sven & Falk, Tomas, 2017. "To earn is not enough: A means-end analysis to uncover peer-providers' participation motives in peer-to-peer carsharing," Technological Forecasting and Social Change, Elsevier, vol. 125(C), pages 38-47.
    18. Montserrat Díaz-Méndez & Mario R. Paredes & Michael Saren, 2019. "Improving Society by Improving Education through Service-Dominant Logic: Reframing the Role of Students in Higher Education," Sustainability, MDPI, vol. 11(19), pages 1-14, September.
    19. David Schüller & Martina Rašticová & Štěpán Konečný, 2013. "Measuring student satisfaction with the quality of services offered by universities - Central European View," Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, Mendel University Press, vol. 61(4), pages 1105-1112.
    20. Lee, Wan-I & Chang, Chih-Yuan & Liu, Yu-Lun, 2010. "Exploring customers’ store loyalty using the means-end chain approach," Journal of Retailing and Consumer Services, Elsevier, vol. 17(5), pages 395-405.

    More about this item

    Keywords

    expectation; perception; education; online; service quality.;
    All these keywords.

    JEL classification:

    • M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:blg:reveco:v:68:y:2016:i:3:p:103-113. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Eduard Alexandru Stoica (email available below). General contact details of provider: https://edirc.repec.org/data/feulbro.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.