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Informal Employment Dispute Resolution among Low-Wage Non-Union Workers: Does Managerially Initiated Workplace Voice Enhance Equity and Efficiency?

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  • Andy Charlwood
  • Anna Pollert

Abstract

The decline of collective industrial relations has shifted the focus of industrial relations research to the study of individual employment disputes. In this article, we investigate whether employer-initiated workplace voice is associated with improved resolution of individual complaints or grievances workers make against employers. We find that our measure of workplace voice is associated with less serious problems, more informal methods of dispute resolution, more satisfactory outcomes for workers and lower quit rates. However, these findings need to be set against generally low rates of satisfactory dispute resolution for all employees in our sample.

Suggested Citation

  • Andy Charlwood & Anna Pollert, 2014. "Informal Employment Dispute Resolution among Low-Wage Non-Union Workers: Does Managerially Initiated Workplace Voice Enhance Equity and Efficiency?," British Journal of Industrial Relations, London School of Economics, vol. 52(2), pages 359-386, June.
    • Handle: RePEc:bla:brjirl:v:52:y:2014:i:2:p:359-386
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    File URL: http://hdl.handle.net/10.1111/j.1467-8543.2012.00903.x
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    References listed on IDEAS

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    1. repec:bla:manchs:v:68:y:2000:i:6:p:723-44 is not listed on IDEAS
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    Cited by:

    1. Rupert Harwood, 2016. "Can International Human Rights Law Help Restore Access to Justice for Disabled Workers?," Laws, MDPI, vol. 5(2), pages 1-23, April.
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    3. Michael Barry & Adrian Wilkinson, 2016. "Pro-Social or Pro-Management? A Critique of the Conception of Employee Voice as a Pro-Social Behaviour within Organizational Behaviour," British Journal of Industrial Relations, London School of Economics, vol. 54(2), pages 261-284, June.
    4. Mark Anner, 2018. "CSR Participation Committees, Wildcat Strikes and the Sourcing Squeeze in Global Supply Chains," British Journal of Industrial Relations, London School of Economics, vol. 56(1), pages 75-98, March.

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