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The Influence of Leadership Skills and Mediating Roles of Job Satisfaction Towards Turnover Intention in the Hospitality Industry Hotel Sector in Perak

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  • Norfarahana Jasmin Hassan Basri

    (Faculty of Business and Management, Universiti Teknologi MARA,32610 Sri Iskandar, Perak, Malaysia)

  • Hazliza Haron

    (Faculty of Business and Management, Universiti Teknologi MARA,32610 Sri Iskandar, Perak, Malaysia)

Abstract

The Malaysian labor market is always growing, and high turnover rates show that retaining employees is a tough challenge in hospitality industry especially in hotel sector. The study will focus to in one of the sector in hospitality industry which hotel sector. Hotel sector faces a challenge regarding leadership skills to control the turnover intention. According to Flint (2023), there is a different between leaders and manager whereby a manager’s main job is to plan, organize, and oversee an organization’s resources so that it can reach its goals. They’re in charge of handling people, tools, and processes to make sure things run smoothly and quickly, while leadership is the act of inspiring and motivating individuals to accomplish a shared objective. The purpose of the study are, to examine the leadership skills influence employee turnover intention and to investigate the mediating roles of job satisfaction on the relationship towards skills of the leaders and employee turnover intention in hotel sector. This study aims to delve deeper into the influences of leadership skills on turnover intention in one of the hospitality industry which is hotel sector.

Suggested Citation

  • Norfarahana Jasmin Hassan Basri & Hazliza Haron, 2024. "The Influence of Leadership Skills and Mediating Roles of Job Satisfaction Towards Turnover Intention in the Hospitality Industry Hotel Sector in Perak," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(11), pages 2488-2503, November.
    • Handle: RePEc:bcp:journl:v:8:y:2024:i:11:p:2488-2503
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    References listed on IDEAS

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    1. Brougham, David & Haar, Jarrod, 2020. "Technological disruption and employment: The influence on job insecurity and turnover intentions: A multi-country study," Technological Forecasting and Social Change, Elsevier, vol. 161(C).
    2. Tayyba Rasool & Nosheen Fatima Warraich & Muhammad Sajid, 2022. "Examining the Impact of Technology Overload at the Workplace: A Systematic Review," SAGE Open, , vol. 12(3), pages 21582440221, July.
    3. Park, Taekyung & Pierce, Barbara, 2020. "Impacts of transformational leadership on turnover intention of child welfare workers," Children and Youth Services Review, Elsevier, vol. 108(C).
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