IDEAS home Printed from https://ideas.repec.org/a/bcp/journl/v8y2024i11p1387-1397.html
   My bibliography  Save this article

Exploring Students’ Perceptions of ChatGPT: A Study of Public University in Malaysia

Author

Listed:
  • Kuldip Singh

    (Faculty of Administrative Science and Policy Studies, Universiti Teknologi MARA (UiTM), Cawangan Sarawak)

  • Elizabeth Caroline Agustine

    (Faculty of Administrative Science and Policy Studies, Universiti Teknologi MARA (UiTM), Cawangan Sarawak)

  • Nur Farhani Binti Samasu

    (Faculty of Administrative Science and Policy Studies, Universiti Teknologi MARA (UiTM), Cawangan Sarawak)

  • Nur Aida Binti Kipli

    (Faculty of Administrative Science and Policy Studies, Universiti Teknologi MARA (UiTM), Cawangan Sarawak)

Abstract

ChatGPT has sparked both excitement and skepticism in education. The release and rapid diffusion of ChatGPT has forced teachers and researchers around the world to grapple with the consequences of artificial intelligence (AI) for education. To analyze its impact on teaching and learning it is crucial to understand how students perceive ChatGPT and assess its potential and challenges. This study investigated students’ perception of ChatGPT in higher education. About 360 students responded to a questionnaire which gauged their perceptions regarding use of ChatGPT in teaching and learning at their university. Most of the students rated their level of awareness as very aware and extremely aware. For ability to use ChatGPT they rated themselves as medium or High. The results show that the students admire the capabilities of ChatGPT and find it interesting, motivating, and helpful for study and work. The results show that the students admire the capabilities of ChatGPT and find it interesting, motivating, and helpful for writing assignments However, many students feel that ChatGPT’s answers are not always accurate and most of them are knowledgeable about potential benefits and limitations of ChatGPT. So, most students think that ChatGPT needs to be improved but are optimistic that this will happen soon. Most students also mentioned that ChatGPT can provide to students’ instant feedback and enhance the learning process and experience. When it comes to the negative impact of ChatGPT on learning academic cheating is the issue they highlighted. We conclude that ChatGPT can and should be used for learning. However, students should be aware of its limitations. The study a found positive relationship between awareness and attitudes to ChatGPT and perceptions towards ChatGPT. The main determinant of perception towards ChatGPT is attitudes toward ChatGPT. Educators should try using ChatGPT and guide students on effective prompting techniques and how to assess generated responses. The developers should improve their models to enhance the accuracy of given answers. The study provides insights into the capabilities and limitations of ChatGPT in education and informs future research and development.

Suggested Citation

  • Kuldip Singh & Elizabeth Caroline Agustine & Nur Farhani Binti Samasu & Nur Aida Binti Kipli, 2024. "Exploring Students’ Perceptions of ChatGPT: A Study of Public University in Malaysia," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(11), pages 1387-1397, November.
    • Handle: RePEc:bcp:journl:v:8:y:2024:i:11:p:1387-1397
    as

    Download full text from publisher

    File URL: https://www.rsisinternational.org/journals/ijriss/Digital-Library/volume-8-issue-11/1387-1397.pdf
    Download Restriction: no
    File URL: https://rsisinternational.org/journals/ijriss/articles/exploring-students-perceptions-of-chatgpt-a-study-of-public-university-in-malaysia/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Brady D. Lund & Ting Wang & Nishith Reddy Mannuru & Bing Nie & Somipam Shimray & Ziang Wang, 2023. "ChatGPT and a new academic reality: Artificial Intelligence‐written research papers and the ethics of the large language models in scholarly publishing," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 74(5), pages 570-581, May.
    2. Eva A. M. van Dis & Johan Bollen & Willem Zuidema & Robert van Rooij & Claudi L. Bockting, 2023. "ChatGPT: five priorities for research," Nature, Nature, vol. 614(7947), pages 224-226, February.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Guido Schryen & Mauricio Marrone & Jiaqi Yang, 2025. "Exploring the scope of generative AI in literature review development," Electronic Markets, Springer;IIM University of St. Gallen, vol. 35(1), pages 1-26, December.
    2. Li-Yuan Huang & Xun Zhang & Qiang Wang & Zhen-Song Chen & Yang Liu, 2024. "Evaluating Media Knowledge Capabilities of Intelligent Search Dialogue Systems: A Case Study of ChatGPT and New Bing," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 15(4), pages 17284-17307, December.
    3. Ali, Omar & Murray, Peter A. & Momin, Mujtaba & Dwivedi, Yogesh K. & Malik, Tegwen, 2024. "The effects of artificial intelligence applications in educational settings: Challenges and strategies," Technological Forecasting and Social Change, Elsevier, vol. 199(C).
    4. Evangelos Katsamakas & Oleg V. Pavlov & Ryan Saklad, 2024. "Artificial intelligence and the transformation of higher education institutions," Papers 2402.08143, arXiv.org.
    5. Celiktutan, Begum & Klesse, Anne-Kathrin & Tuk, Mirjam A., 2024. "Acceptability lies in the eye of the beholder: Self-other biases in GenAI collaborations," International Journal of Research in Marketing, Elsevier, vol. 41(3), pages 496-512.
    6. Emilio Ferrara, 2024. "GenAI against humanity: nefarious applications of generative artificial intelligence and large language models," Journal of Computational Social Science, Springer, vol. 7(1), pages 549-569, April.
    7. Raghu Raman & Hiran H Lathabai & Santanu Mandal & Payel Das & Tavleen Kaur & Prema Nedungadi, 2024. "ChatGPT: Literate or intelligent about UN sustainable development goals?," PLOS ONE, Public Library of Science, vol. 19(4), pages 1-27, April.
    8. Frode Eika Sandnes, 2024. "Can we identify prominent scholars using ChatGPT?," Scientometrics, Springer;Akadémiai Kiadó, vol. 129(1), pages 713-718, January.
    9. Shahad Al-Khalifa & Fatima Alhumaidhi & Hind Alotaibi & Hend S. Al-Khalifa, 2023. "ChatGPT across Arabic Twitter: A Study of Topics, Sentiments, and Sarcasm," Data, MDPI, vol. 8(11), pages 1-19, November.
    10. Meysam Alizadeh & Maël Kubli & Zeynab Samei & Shirin Dehghani & Mohammadmasiha Zahedivafa & Juan D. Bermeo & Maria Korobeynikova & Fabrizio Gilardi, 2025. "Open-source LLMs for text annotation: a practical guide for model setting and fine-tuning," Journal of Computational Social Science, Springer, vol. 8(1), pages 1-25, February.
    11. Nur Ashfaraliana Abd Hadi & Faizah Mohamad & Elia Md Johar & Zaemah Abdul Kadir, 2024. "Exploring the Acceptance of ChatGPT as an Assisting Tool in Academic Writing among ESL Undergraduate Students," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(10), pages 2886-2901, October.
    12. Kayvan Kousha, 2024. "How is ChatGPT acknowledged in academic publications?," Scientometrics, Springer;Akadémiai Kiadó, vol. 129(12), pages 7959-7969, December.
    13. Wu, Qinqin & Zhuang, Qinqin & Liu, Yitong & Han, Longyan, 2024. "Technology shock of ChatGPT, social attention and firm value: Evidence from China," Technology in Society, Elsevier, vol. 79(C).
    14. Janik Ole Wecks & Johannes Voshaar & Benedikt Jost Plate & Jochen Zimmermann, 2024. "Generative AI Usage and Exam Performance," Papers 2404.19699, arXiv.org, revised Nov 2024.
    15. Peres, Renana & Schreier, Martin & Schweidel, David & Sorescu, Alina, 2023. "On ChatGPT and beyond: How generative artificial intelligence may affect research, teaching, and practice," International Journal of Research in Marketing, Elsevier, vol. 40(2), pages 269-275.
    16. Fabio Motoki & Valdemar Pinho Neto & Victor Rodrigues, 2024. "More human than human: measuring ChatGPT political bias," Public Choice, Springer, vol. 198(1), pages 3-23, January.
    17. Wenjie Gu & Zhonggen Yu, 2025. "A bibliometric analysis of the application of AI chatbots in language learning contexts," Quality & Quantity: International Journal of Methodology, Springer, vol. 59(1), pages 639-661, February.
    18. Feng, Jianghong & Ning, Yu & Wang, Zhaohua & Li, Guo & Xiu Xu, Su, 2024. "ChatGPT-enabled two-stage auctions for electric vehicle battery recycling," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 183(C).
    19. Yanwei You & Yuquan Chen & Yujun You & Qi Zhang & Qiang Cao, 2023. "Evolutionary Game Analysis of Artificial Intelligence Such as the Generative Pre-Trained Transformer in Future Education," Sustainability, MDPI, vol. 15(12), pages 1-12, June.
    20. Raihan, Asif, 2024. "A review of the potential opportunities and challenges of the digital economy for sustainability," Innovation and Green Development, Elsevier, vol. 3(4).

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bcp:journl:v:8:y:2024:i:11:p:1387-1397. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Dr. Pawan Verma (email available below). General contact details of provider: https://rsisinternational.org/journals/ijriss/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.