IDEAS home Printed from https://ideas.repec.org/a/bco/mihsaa/v7y2020p11-34.html
   My bibliography  Save this article

The Performance Measurement Frameworks in Health Care: Appropriateness Criteria for Measuring and Evaluating the Quality-of-Care Performance through a Systematic Review

Author

Listed:
  • Brahim Zaadoud

    (Clinical Neurosciences Laboratory, Faculty of Medicine and Pharmacy, University of Fez, Morocco)

  • Youness Chbab

    (The Institute of Specialized Health Professionals, University of My Slimane Bni Mellal, Morocco)

Abstract

While quality management has become essential in the industrial field, it is still looking for a place in the social field. Experiences remain very divergent, and consensus on the appropriate method and effective tools is still far from being reached. This paper aims to review the literature in the field of performance measurement and management in health care. Studies concerning performance measurement and management in health in all settings were included. Studies before 2018 were identified from PubMed, Scopus, Web of Science, and Google Scholar. We conducted a thematic analysis of the international literature, identifying themes around the terms “performance assessment, performance evaluation, performance measurement, health indicators, conceptual framework, assessment framework, health system performance, and monitoring and evaluation. Thirty-seven articles were reviewed, and a set of conceptual frameworks were analyzed. Results were interpreted following the seven areas of the conceptual framework: Fundamental questions in performance evaluation, aims and objectives, role and goals, performance, conceptual frameworks, dysfunction of the health system, and performance assessment. All areas of care were involved, health promotion, preventive and curative care. For most organizations, performance measurement was in a relatively early stage of development or implementation. However, some dysfunctions were identified: a lack of systematic outcome assessment, a lack of documentation, a lack of resource evaluation related to quality for specific diseases, and persisting variations among providers in care for similar patients.

Suggested Citation

  • Brahim Zaadoud & Youness Chbab, 2020. "The Performance Measurement Frameworks in Health Care: Appropriateness Criteria for Measuring and Evaluating the Quality-of-Care Performance through a Systematic Review," Management Issues in Healthcare System, EUROKD, vol. 7, pages 11-34.
  • Handle: RePEc:bco:mihsaa::v:7:y:2020:p:11-34
    DOI: 10.33844/mihs.2021.60603
    as

    Download full text from publisher

    File URL: https://api.eurokd.com/Uploads/Article/925/mihs.2021.60603.pdf
    Download Restriction: no

    File URL: https://libkey.io/10.33844/mihs.2021.60603?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Shankar Purbey & Kampan Mukherjee & Chandan Bhar, 2007. "Performance measurement system for healthcare processes," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 56(3), pages 241-251, March.
    2. Campbell, S. M. & Roland, M. O. & Buetow, S. A., 2000. "Defining quality of care," Social Science & Medicine, Elsevier, vol. 51(11), pages 1611-1625, December.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Basile, Luigi Jesus & Carbonara, Nunzia & Pellegrino, Roberta & Panniello, Umberto, 2023. "Business intelligence in the healthcare industry: The utilization of a data-driven approach to support clinical decision making," Technovation, Elsevier, vol. 120(C).
    2. Senn, Nicolas & Breton, Mylaine & Ebert, Sonja T. & Lamoureux-Lamarche, Catherine & Lévesque, Jean-Frédéric, 2021. "Assessing primary care organization and performance: Literature synthesis and proposition of a consolidated framework," Health Policy, Elsevier, vol. 125(2), pages 160-167.
    3. Magnus Lindelow, 2003. "Understanding spatial variation in the utilization of health services: does quality matter?," Economics Series Working Papers WPS/2004-12, University of Oxford, Department of Economics.
    4. Vanessa Zorrilla-Muñoz & María Silveria Agulló-Tomás & Carmen Rodríguez-Blázquez & Alba Ayala & Gloria Fernandez-Mayoralas & Maria João Forjaz, 2022. "Ageing Perception as a Key Predictor of Self-Rated Health by Rural Older People—A Study with Gender and Inclusive Perspectives," Land, MDPI, vol. 11(3), pages 1-13, February.
    5. Ashill, Nicholas J. & Rod, Michel, 2011. "Burnout processes in non-clinical health service encounters," Journal of Business Research, Elsevier, vol. 64(10), pages 1116-1127, October.
    6. Liu, Hu-Chen, 2013. "A theoretical framework for holistic hospital management in the Japanese healthcare context," Health Policy, Elsevier, vol. 113(1), pages 160-169.
    7. Margo MC van Mol & Trudi GW Boeter & Lisbeth Verharen & Erwin JO Kompanje & Jan Bakker & Marjan D Nijkamp, 2017. "Patient‐ and family‐centred care in the intensive care unit: a challenge in the daily practice of healthcare professionals," Journal of Clinical Nursing, John Wiley & Sons, vol. 26(19-20), pages 3212-3223, October.
    8. Francesco Capalbo & Adelaide Ippolito & Margherita Smarra & Marco Sorrentino, 2023. "Il ruolo strategico dei Sistemi di Misurazione delle Performance nelle aziende sanitarie. Un caso studio," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2023(1), pages 119-142.
    9. Tiago Gonçalves & Carla Curado, 2021. "Individual and Organizational Conditions Leading to Quality of Care in Healthcare: A Fuzzy-Set Qualitative Comparative Analysis," Merits, MDPI, vol. 1(1), pages 1-16, December.
    10. Hiranya Sritart & Kuson Tuntiwong & Hiroyuki Miyazaki & Somchat Taertulakarn, 2021. "Disparities in Healthcare Services and Spatial Assessments of Mobile Health Clinics in the Border Regions of Thailand," IJERPH, MDPI, vol. 18(20), pages 1-24, October.
    11. Huma Saeed & Hassaan Malik & Umair Bashir & Aiesha Ahmad & Shafia Riaz & Maheen Ilyas & Wajahat Anwaar Bukhari & Muhammad Imran Ali Khan, 2022. "Blockchain technology in healthcare: A systematic review," PLOS ONE, Public Library of Science, vol. 17(4), pages 1-31, April.
    12. Lappegard, Øystein & Hjortdahl, Per, 2014. "Perceived quality of an alternative to acute hospitalization: An analytical study at a community hospital in Hallingdal, Norway," Social Science & Medicine, Elsevier, vol. 119(C), pages 27-35.
    13. Cordero Ferrera, Jose Manuel & Alonso Morán, Edurne & Nuño Solís, Roberto & Orueta, Juan F. & Souto Arce, Regina, 2013. "Efficiency assessment of primary care providers: A conditional nonparametric approach," MPRA Paper 51926, University Library of Munich, Germany.
    14. Alwiena J. Blignaut & Siedine K. Coetzee & Hester C. Klopper, 2014. "Nurse qualifications and perceptions of patient safety and quality of care in South Africa," Nursing & Health Sciences, John Wiley & Sons, vol. 16(2), pages 224-231, June.
    15. Akinade, Temitope & Kheyfets, Anna & Piverger, Naissa & Layne, Tracy M. & Howell, Elizabeth A. & Janevic, Teresa, 2023. "The influence of racial-ethnic discrimination on women's health care outcomes: A mixed methods systematic review," Social Science & Medicine, Elsevier, vol. 316(C).
    16. Nakaima, April & Sridharan, Sanjeev & Gardner, Bob, 2013. "Towards a performance measurement system for health equity in a local health integration network," Evaluation and Program Planning, Elsevier, vol. 36(1), pages 204-212.
    17. Jinrong Hu & Yuyuan Zhang & Le Wang & Victor Shi, 2022. "An Evaluation Index System of Basic Elderly Care Services Based on the Perspective of Accessibility," IJERPH, MDPI, vol. 19(7), pages 1-16, April.
    18. Syeda Jaazba Zehra & Uroosa Arshad, 2019. "Brand Trust And Image: Effect On Customers’ Satisfaction," Journal of Marketing and Logistics (JML), Khadim Ali Shah Bukhari Institute of Technology (KASBIT), vol. 2, pages 50-64, January.
    19. Fonseca Jaime R. S. & Ramos Rosária M. P. & Santos Ana M. P. & Fonseca Ana P. S. S., 2015. "Policy Effects on the Quality of Public Health Care: Evaluating Portuguese Public Hospitals’ Quality through Customers’ Views," Central European Journal of Public Policy, Sciendo, vol. 9(2), pages 122-131, December.
    20. Ioannis Chanias & C. Matthias Wilk & Rudolf Benz & Michael Daskalakis & Georg Stüssi & Adrian Schmidt & Ulrike Bacher & Nicolas Bonadies & on behalf of the Swiss MDS Study Group, 2020. "Survey on Recommended Health Care for Adult Patients with Myelodysplastic Syndromes Identifies Areas for Improvement," IJERPH, MDPI, vol. 17(24), pages 1-18, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bco:mihsaa::v:7:y:2020:p:11-34. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sara Gunen (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.