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Identifying the Most Critical Factors to Business Intelligence Implementation Success in the Public Sector Organizations

Author

Listed:
  • Asma I. Magaireah*

    (Information Systems Department, College of Information Technology, Universiti, TenagaNasional (UNITEN), Selangor, Malaysia)

  • HidayahSulaiman

    (Information Systems Department, College of Information Technology, Universiti, TenagaNasional (UNITEN), Selangor, Malaysia)

  • Nor’ashikin Ali

    (Information Systems Department, College of Information Technology, Universiti, TenagaNasional (UNITEN), Selangor, Malaysia)

Abstract

The BI is a new trend in public sector organizations that requires investigating the critical success factors (CSFs) which would provide a sound guidelines for determining the criteria to be considered during BI implementation. However, there is no sufficient empirical evidences that provide better understanding of the CSFs for the BI implementation in public sector organizations. This paper aims to identify the CSFs for BI system in the context of public sector organizations. This study adopts a mixed method approach using survey research method and qualitative interview using Jordanian public sector organization case. The findings of this research revealed that top management support, clear vision and strategic planning, team skills, user participation, organizational structure, user access and development technology are the most critical factors to BI implementation success in the public sector organizations. The findings of this study could assist the practitioners in the public sector organizations in planning, managing and implementing their BI projects properly by focusing on those CSFs of BI systems that provide them a better understanding to address issues and concerns related to BI implementation.

Suggested Citation

  • Asma I. Magaireah* & HidayahSulaiman & Nor’ashikin Ali, 2019. "Identifying the Most Critical Factors to Business Intelligence Implementation Success in the Public Sector Organizations," The Journal of Social Sciences Research, Academic Research Publishing Group, vol. 5(2), pages 450-462, 02-2019.
    • Handle: RePEc:arp:tjssrr:2019:p:450-462
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    References listed on IDEAS

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    1. William Yeoh & Aleš Popovič, 2016. "Extending the understanding of critical success factors for implementing business intelligence systems," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 67(1), pages 134-147, January.
    2. Nazanin Khojasteh & Reza Ansari & Hosein Rezaee Dolat Abadi, 2013. "A Study of the Influencing Technological and Technical Factors Successful Implementation of Business Intelligence System in Internet Service Providers Companies," International Journal of Academic Research in Accounting, Finance and Management Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Accounting, Finance and Management Sciences, vol. 3(2), pages 125-132, April.
    3. Nicky J. Welton & Howard H. Z. Thom, 2015. "Value of Information," Medical Decision Making, , vol. 35(5), pages 564-566, July.
    4. Khaldoon Al-Htaybat & Larissa von Alberti-Alhtaybat, 2017. "Big Data and corporate reporting: impacts and paradoxes," Accounting, Auditing & Accountability Journal, Emerald Group Publishing Limited, vol. 30(4), pages 850-873, May.
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    Cited by:

    1. Sumera Ahmad & Suraya Miskon & Rana Alabdan & Iskander Tlili, 2020. "Exploration of Influential Determinants for the Adoption of Business Intelligence System in the Textile and Apparel Industry," Sustainability, MDPI, vol. 12(18), pages 1-21, September.
    2. Aristotelis Mavidis & Dimitris Folinas, 2022. "From Public E-Procurement 3.0 to E-Procurement 4.0; A Critical Literature Review," Sustainability, MDPI, vol. 14(18), pages 1-23, September.
    3. Merhi, Mohammad I., 2021. "Evaluating the critical success factors of data intelligence implementation in the public sector using analytical hierarchy process," Technological Forecasting and Social Change, Elsevier, vol. 173(C).

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