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Fatores que Influenciam a Inovação nos Serviços da Administração Pública Local: O Caso dos Municípios da Comunidade Intermunicipal das Beiras e Serra da Estrela

Author

Listed:
  • Sara Raquel Marques

    (Instituto Politécnico da Guarda)

  • Maria Manuela Santos Natário

    (Instituto Politécnico da Guarda)

  • Maria Cecília Rosa

Abstract

O presente estudo centra-se na análise da inovação nas Instituições Públicas Locais, nomeadamente nos municípios da Comunidade Intermunicipal das Beiras e Serra da Estrela (CIM BSE). O objetivo é identificar padrões de inovação nestas instituições e perceber os fatores que influenciam a inovação nos serviços da Administração Pública Local (APL). Para o efeito, utilizou-se como metodologia a Análise de Cluster, para analisar o posicionamento dos diferentes Municípios em termos de inovação, e o teste de diferenças de médias de Scheffe, para identificar as principais características associadas aos melhores desempenhos de inovação nestas instituições. A recolha de informação foi feita por meio de um inquérito dirigido às 15 Autarquias da CIM BSE. O estudo contribui para um melhor conhecimento da temática e permitiu concluir que o número de funcionários e as suas habilitações académicas não influenciam o comportamento mais inovador das Autarquias da BSE. A dinâmica de inovação das instituições da APL está associada aquelas cujos objetivos para inovar assentam no aumento da eficiência e da qualidade dos serviços, na melhoria dos serviços online, na satisfação do Munícipe e na melhoria das condições de trabalho; à liderança ativa e aos custos elevados para inovar como principal barreira à inovação.

Suggested Citation

  • Sara Raquel Marques & Maria Manuela Santos Natário & Maria Cecília Rosa, 2023. "Fatores que Influenciam a Inovação nos Serviços da Administração Pública Local: O Caso dos Municípios da Comunidade Intermunicipal das Beiras e Serra da Estrela," RPER, Associação Portuguesa para o Desenvolvimento Regional, issue 64, pages 65-82, May.
    • Handle: RePEc:apd:rper00:y:2023:i:64:id:77
    DOI: 10.59072/rper.vi64.77
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    References listed on IDEAS

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