Non-union direct voice has replaced union representative voice as the primary avenue for employee voice in the British private sector. This paper provides a framework for examining the relationship between employee voice and workplace outcomes that explains this development. As exit-voice theory predicts, voice is associated with lower voluntary turnover, especially in the case of union voice. Union voice is also associated with greater workplace conflict and poorer productivity. Non-union voice is associated with better workplace financial performance than other voice regimes.
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Paper provided by National Institute of Economic and Social Research in its series NIESR Discussion Papers with number
329.
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