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Motivating knowledge sharing through a knowledge management system

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  • King, William R.
  • Marks, Peter Jr.
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    Abstract

    Based on both economic and sociological theory, the effects of supervisory control and organizational support on the frequency and effort of individuals in contributing their personally held valuable knowledge to a "best practices-lessons learned, repository-based" knowledge management system (KMS) were compared. Supervisory control, as expected, had significant impact on frequency, but it also had unexpectedly significant influence on effort. When system variables--usefulness and ease of use--were controlled for, the organizational support measure had little effect on either outcome. These results provide greater support for economic-agency-theory motivators of knowledge sharing and lesser support for organizational support motivators than has been previously believed. They also emphasize the important impact of systems variables in motivating KMS use. Since the study was conducted in a government (joint civilian-military) organization, the organizational type may significantly influence the results. However, since the result is contrary to the conventional wisdom that suggests that a "knowledge-sharing culture" is all-important, at the very least, this study shows that the nature of the organization may moderate the relationship between the motivational approach and the outcomes.

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    Bibliographic Info

    Article provided by Elsevier in its journal Omega.

    Volume (Year): 36 (2008)
    Issue (Month): 1 (February)
    Pages: 131-146

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    Handle: RePEc:eee:jomega:v:36:y:2008:i:1:p:131-146

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    Related research

    Keywords: Knowledge sharing Perceived organizational support Supervisory control Knowledge management systems Motivation Effectiveness;

    References

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    Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
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    1. Kathleen M. Eisenhardt, 1985. "Control: Organizational and Economic Approaches," Management Science, INFORMS, vol. 31(2), pages 134-149, February.
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    7. Fred D. Davis & Richard P. Bagozzi & Paul R. Warshaw, 1989. "User Acceptance of Computer Technology: A Comparison of Two Theoretical Models," Management Science, INFORMS, vol. 35(8), pages 982-1003, August.
    8. Khalil, Elias L., 2004. "What is altruism?," Journal of Economic Psychology, Elsevier, vol. 25(1), pages 97-123, February.
    9. Spash, Clive L. & Biel, Anders, 2002. "Social psychology and economics in environmental research," Journal of Economic Psychology, Elsevier, vol. 23(5), pages 551-555, October.
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    12. Kirchler, Erich & Fehr, Ernst & Evans, Robert, 1996. "Social exchange in the labor market: Reciprocity and trust versus egoistic money maximization," Journal of Economic Psychology, Elsevier, vol. 17(3), pages 313-341, June.
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    Cited by:
    1. Holsapple, Clyde W. & Lee-Post, Anita, 2010. "Behavior-based analysis of knowledge dissemination channels in operations management," Omega, Elsevier, vol. 38(3-4), pages 167-178, June.
    2. Ramona – Diana Leon & Adrian Lupu & Anca – Codruþa Manolache, 2011. "Knowledge Management Tools For The European Knowledge Based Society," CES Working Papers, Centre for European Studies, Alexandru Ioan Cuza University, vol. 3, pages 537-555, December.
    3. Ming-Tien Tsai & Hsiu-Ching Chang & Nai-Chang Cheng & Chung-Chang Lien, 2013. "Understanding IT professionals’ knowledge sharing intention through KMS: a social exchange perspective," Quality & Quantity: International Journal of Methodology, Springer, vol. 47(5), pages 2739-2753, August.

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