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Modelling customer satisfaction from online reviews using ensemble neural network and effect-based Kano model

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Cited by:

  1. Wang, Binni & Wang, Pong & Tu, Yiliu, 2021. "Customer satisfaction service match and service quality-based blockchain cloud manufacturing," International Journal of Production Economics, Elsevier, vol. 240(C).
  2. Wu, Jie & Zhao, Narisa & Yang, Tong, 2024. "Wisdom of crowds: SWOT analysis based on hybrid text mining methods using online reviews," Journal of Business Research, Elsevier, vol. 171(C).
  3. Zhen He & Lu Zheng & Shuguang He, 2023. "A novel approach for product competitive analysis based on online reviews," Electronic Commerce Research, Springer, vol. 23(4), pages 2259-2290, December.
  4. Yuan Yuan & Tianhui You & Tian’ai Xu & Xun Yu, 2022. "Customer-Oriented Strategic Planning for Hotel Competitiveness Improvement Based on Online Reviews," Sustainability, MDPI, vol. 14(22), pages 1-30, November.
  5. Zibarzani, Masoumeh & Abumalloh, Rabab Ali & Nilashi, Mehrbakhsh & Samad, Sarminah & Alghamdi, O.A. & Nayer, Fatima Khan & Ismail, Muhammed Yousoof & Mohd, Saidatulakmal & Mohammed Akib, Noor Adelyna, 2022. "Customer satisfaction with Restaurants Service Quality during COVID-19 outbreak: A two-stage methodology," Technology in Society, Elsevier, vol. 70(C).
  6. Junegak Joung & Ki-Hun Kim & Kwangsoo Kim, 2021. "Data-Driven Approach to Dual Service Failure Monitoring From Negative Online Reviews: Managerial Perspective," SAGE Open, , vol. 11(1), pages 21582440209, January.
  7. Wang, Xiaoli & Zhang, Chenxi & Xu, Zeshui, 2024. "A product recommendation model based on online reviews: Improving PageRank algorithm considering attribute weights," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
  8. Zhang, Dianfeng & Liu, Jinfa & Hou, Xuefeng & Sun, Jiaqi & Zeng, Fu, 2025. "Research on requirement analysis and service improvement of online retail photovoltaic modules using the interval importance-Kano model," Applied Energy, Elsevier, vol. 385(C).
  9. Qiuying Chen & Shangyue Xu & Ronghui Liu & Qingquan Jiang, 2023. "Exploring the Discrepancy between Projected and Perceived Destination Images: A Cross-Cultural and Sustainable Analysis Using LDA Modeling," Sustainability, MDPI, vol. 15(12), pages 1-31, June.
  10. Ming-Tsang Lu & Hsi-Peng Lu & Chiao-Shan Chen, 2022. "Exploring the Key Priority Development Projects of Smart Transportation for Sustainability: Using Kano Model," Sustainability, MDPI, vol. 14(15), pages 1-19, July.
  11. Pu, Zhongmin & Xu, Zeshui & Zhang, Chenxi & Zeng, Xiao-Jun & Gan, Weidong, 2025. "An online review-driven two-stage hotel recommendation model considering customers’ risk attitudes and personalized preferences," Omega, Elsevier, vol. 131(C).
  12. Lionel Nicod & Élodie Mallor & Sylvie Llosa, 2023. "L’influence de l’aide à participer en magasin sur la satisfaction client : une approche par le modèle tétraclasse," Post-Print hal-04311121, HAL.
  13. Yanlai Li & Zifan Shen & Cuiming Zhao & Kwai-Sang Chin & Xuwei Lang, 2024. "Understanding Customer Opinion Change on Fresh Food E-Commerce Products and Services—Comparative Analysis before and during COVID-19 Pandemic," Sustainability, MDPI, vol. 16(7), pages 1-22, March.
  14. Liu, Yujia & Ren, Xinru & Ji, Feixia & Liang, Changyong & Wu, Jian, 2024. "A Kansei engineering-based decision-making method for offline medical service quality evaluation with multidimensional attributes," Socio-Economic Planning Sciences, Elsevier, vol. 96(C).
  15. Nasiri, Mohammad Sadegh & Shokouhyar, Sajjad, 2021. "Actual consumers' response to purchase refurbished smartphones: Exploring perceived value from product reviews in online retailing," Journal of Retailing and Consumer Services, Elsevier, vol. 62(C).
  16. Zhang, Min & Sun, Lin & Wang, G. Alan & Li, Yuzhuo & He, Shuguang, 2022. "Using neutral sentiment reviews to improve customer requirement identification and product design strategies," International Journal of Production Economics, Elsevier, vol. 254(C).
  17. Zhang, Chenxi & Xu, Zeshui, 2024. "Gaining insights for service improvement through unstructured text from online reviews," Journal of Retailing and Consumer Services, Elsevier, vol. 80(C).
  18. Jia-Li Chang & Hui Li & Jian Wu, 2023. "How Tourist Group Books Hotels Meeting the Majority Affective Expectations: A Group Selection Frame with Kansei Text Mining and Consensus Coordinating," Group Decision and Negotiation, Springer, vol. 32(2), pages 327-358, April.
  19. Zihayat, Morteza & Ayanso, Anteneh & Davoudi, Heidar & Kargar, Mehdi & Mengesha, Nigussie, 2021. "Leveraging non-respondent data in customer satisfaction modeling," Journal of Business Research, Elsevier, vol. 135(C), pages 112-126.
  20. Zhang, Dianfeng & Shen, Zifan & Li, Yanlai, 2023. "Requirement analysis and service optimization of multiple category fresh products in online retailing using importance-Kano analysis," Journal of Retailing and Consumer Services, Elsevier, vol. 72(C).
  21. Pingping Cao & Jin Zheng & Mingyang Li, 2023. "Product Selection Considering Multiple Consumers’ Expectations and Online Reviews: A Method Based on Intuitionistic Fuzzy Soft Sets and TODIM," Mathematics, MDPI, vol. 11(17), pages 1-20, September.
  22. Maria Rostasova & Anna Padourova & Tatiana Corejova, 2020. "KANO model as a tool of effective customer satisfaction diagnostics of postal services," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 8(2), pages 811-828, December.
  23. Yang, Yong & Li, Qiaoxing & Li, Chengjiang & Qin, Quande, 2024. "User requirements analysis of new energy vehicles based on improved Kano model," Energy, Elsevier, vol. 309(C).
  24. Wen-Kuo Chen & Dalianus Riantama & Long-Sheng Chen, 2020. "Using a Text Mining Approach to Hear Voices of Customers from Social Media toward the Fast-Food Restaurant Industry," Sustainability, MDPI, vol. 13(1), pages 1-17, December.
  25. Kim, Su-Ah & Park, Sohyun & Kwak, Minjung & Kang, Changmuk, 2025. "Examining product quality and competitiveness via online reviews: An integrated approach of importance performance competitor analysis and Kano model," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
  26. Shugang Li & Fang Liu & Yuqi Zhang & Boyi Zhu & He Zhu & Zhaoxu Yu, 2022. "Text Mining of User-Generated Content (UGC) for Business Applications in E-Commerce: A Systematic Review," Mathematics, MDPI, vol. 10(19), pages 1-26, September.
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