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Service Productivity Management

Citations

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Cited by:

  1. Nikita Konovalov & Alexander Gromoff & Alina V. Vladimirova & Yaroslav Gorchakov, 2020. "Can CRM Flexibility Raise Bank Efficiency?," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 21(2), pages 101-112, June.
  2. Silvia González-de-Julián & Isabel Barrachina-Martínez & David Vivas-Consuelo & Álvaro Bonet-Pla & Ruth Usó-Talamantes, 2021. "Data Envelopment Analysis Applications on Primary Health Care Using Exogenous Variables and Health Outcomes," Sustainability, MDPI, vol. 13(3), pages 1-17, January.
  3. Silvia Saravia-Matus & T. S. Amjath-Babu & Sreejith Aravindakshan & Stefan Sieber & Jimmy A. Saravia & Sergio Gomez y Paloma, 2021. "Can Enhancing Efficiency Promote the Economic Viability of Smallholder Farmers? A Case of Sierra Leone," Sustainability, MDPI, vol. 13(8), pages 1-17, April.
  4. Halkos, George & Petrou, Kleoniki Natalia, 2017. "Regional environmental efficiency in waste generation," MPRA Paper 81237, University Library of Munich, Germany.
  5. Záhorský, T. & Pokrivčák, J., 2017. "Assessment of the Agricultural Performance in Central and Eastern European Countries," AGRIS on-line Papers in Economics and Informatics, Czech University of Life Sciences Prague, Faculty of Economics and Management, vol. 9(1), March.
  6. Thyago C. C. Nepomuceno & Ana Paula C. S. Costa, 2019. "Resource allocation with Time Series DEA applied to Brazilian Federal Saving banks," Economics Bulletin, AccessEcon, vol. 39(2), pages 1384-1392.
  7. Álvarez, Inmaculada & Barbero, Javier & Zofío, Jose Luis, 2016. "A Data Envelopment Analysis Toolbox for MATLAB," Working Papers in Economic Theory 2016/03, Universidad Autónoma de Madrid (Spain), Department of Economic Analysis (Economic Theory and Economic History).
  8. NakHyeok Choi & Kyujin Jung, 2017. "Measuring Efficiency and Effectiveness of Highway Management in Sustainability," Sustainability, MDPI, vol. 9(8), pages 1-15, August.
  9. Đurić Zlata & Jakšić Milena & Krstić Ana, 2020. "DEA Window Analysis of Insurance Sector Efficiency in the Republic of Serbia," Economic Themes, Sciendo, vol. 58(3), pages 291-310, September.
  10. Lee, Seong Kon & Mogi, Gento, 2018. "Relative efficiency of energy technologies in the Korean mid-term strategic energy technology development plan," Renewable and Sustainable Energy Reviews, Elsevier, vol. 91(C), pages 472-482.
  11. Jisun Kim & Timothy Anderson & Tugrul Daim, 2008. "Assessing University Technology Transfer: A Measure Of Efficiency Patterns," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 5(04), pages 495-526.
  12. Żółtaszek Agata & Pisarek Renata, 2016. "Effectiveness of National Airlines in Europe – the DEA Approach," Folia Oeconomica Stetinensia, Sciendo, vol. 16(2), pages 103-118, December.
  13. Chuang-Min Chao & Ming-Miin Yu & Nan-Hsing Hsiung & Li-Hsueh Chen, 2018. "Profitability efficiency, marketability efficiency and technology gaps in Taiwan’s banking industry: meta-frontier network data envelopment analysis," Applied Economics, Taylor & Francis Journals, vol. 50(3), pages 233-250, January.
  14. Wasim Sultan & José Crispim, 2016. "Evaluating the Productive Efficiency of Jordanian Public Hospitals," International Journal of Business and Management, Canadian Center of Science and Education, vol. 12(1), pages 1-68, December.
  15. Abdullah Üstün, 2016. "Evaluating İstanbul’s disaster resilience capacity by data envelopment analysis," Natural Hazards: Journal of the International Society for the Prevention and Mitigation of Natural Hazards, Springer;International Society for the Prevention and Mitigation of Natural Hazards, vol. 80(3), pages 1603-1623, February.
  16. Asmina Akter, 2021. "Measuring Operational Efficiency of Foreign Branches of Bangladeshi Banks as Financial Intermediary," International Journal of Business and Management, Canadian Center of Science and Education, vol. 15(2), pages 165-165, July.
  17. Sepideh Abolghasem & Mehdi Toloo & Santiago Amézquita, 2019. "Cross-efficiency evaluation in the presence of flexible measures with an application to healthcare systems," Health Care Management Science, Springer, vol. 22(3), pages 512-533, September.
  18. Erjola BARBULLUSHI (SAKTI) & Orfea DHUCI, 2015. "Albanian Banking Efficiency Analysis: A Production Dea Approach - Comparision Of Crs And Vrs Model," Regional Science Inquiry, Hellenic Association of Regional Scientists, vol. 0(2), pages 59-68, December.
  19. Maryna Tverdostup & Tiiu Paas & Mariia Chebotareva, 2022. "What Can Support Cross-Border Cooperation in the Blue Economy? Lessons from Blue Sector Performance Analysis in Estonia and Finland," Sustainability, MDPI, vol. 14(3), pages 1-17, February.
  20. Alessandra Cepparulo & Gilles Mourre, 2020. "How and How Much? The Growth-Friendliness of Public Spending through the Lens," European Economy - Discussion Papers 132, Directorate General Economic and Financial Affairs (DG ECFIN), European Commission.
  21. Ismet Sahin & Yasar Ozcan & Hacer Ozgen, 2011. "Assessment of hospital efficiency under health transformation program in Turkey," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 19(1), pages 19-37, March.
  22. Abdullah Korkut Üstün, 2016. "Evaluating İstanbul’s disaster resilience capacity by data envelopment analysis," Natural Hazards: Journal of the International Society for the Prevention and Mitigation of Natural Hazards, Springer;International Society for the Prevention and Mitigation of Natural Hazards, vol. 80(3), pages 1603-1623, February.
  23. Filzah Mohamed Othman & Nor Aiza Mohd-Zamil & Siti Zaleha Abdul Rasid & Amin Vakilbashi & Mozhdeh Mokhber, 2016. "Data Envelopment Analysis: A Tool of Measuring Efficiency in Banking Sector," International Journal of Economics and Financial Issues, Econjournals, vol. 6(3), pages 911-916.
  24. Esteban Fernández Tuesta & Máxima Bolaños-Pizarro & Daniel Pimentel Neves & Geziel Fernández & Justin Axel-Berg, 2020. "Complex networks for benchmarking in global universities rankings," Scientometrics, Springer;Akadémiai Kiadó, vol. 125(1), pages 405-425, October.
  25. Chia-Nan Wang & Hoang-Phu Nguyen & Cheng-Wen Chang, 2021. "Environmental Efficiency Evaluation in the Top Asian Economies: An Application of DEA," Mathematics, MDPI, vol. 9(8), pages 1-19, April.
  26. Sandra G. Sosa-Rubí & Sergio Bautista-Arredondo & Carlos Chivardi-Moreno & David Contreras-Loya & Gina Hera-Fuentes & Marjorie Opuni, 2021. "Efficiency, quality, and management practices in health facilities providing outpatient HIV services in Kenya, Nigeria, Rwanda, South Africa and Zambia," Health Care Management Science, Springer, vol. 24(1), pages 41-54, March.
  27. lo Storto, Corrado, 2020. "Performance evaluation of social service provision in Italian major municipalities using Network Data Envelopment Analysis," Socio-Economic Planning Sciences, Elsevier, vol. 71(C).
  28. Fabienne Miller & Justin Wang & Joe Zhu & Ya Chen & Jason Hockenberry, 2017. "Investigation of the Impact of the Massachusetts Health Care Reform on Hospital Costs and Quality of Care," Annals of Operations Research, Springer, vol. 250(1), pages 129-146, March.
  29. Saidia Ali & Farid Shirazi, 2022. "A Transformer-Based Machine Learning Approach for Sustainable E-Waste Management: A Comparative Policy Analysis between the Swiss and Canadian Systems," Sustainability, MDPI, vol. 14(20), pages 1-22, October.
  30. Alexandru FOTIA & Cezar TECLEAN, 2019. "The Innovation Efficiency In Central And Eastern Europe – An Input-Output Comparative Analysis Between Czech Republic, Hungary, Poland And Romania," EURINT, Centre for European Studies, Alexandru Ioan Cuza University, vol. 6, pages 269-287.
  31. L sara Fabr cia Rodrigues & Matheus Alves Madeira de Souza & Thamara Paula dos Santos Dias, 2017. "Performance Assessment of Brazilian Power Transmission and Distribution Segments using Data Envelopment Analysis," International Journal of Energy Economics and Policy, Econjournals, vol. 7(3), pages 14-23.
  32. de Andrés Sánchez, Jorge & Belzunegui Eraso, Ángel Gabriel & Valls Fonayet, Francesc, 2020. "Evaluación de la eficiencia del gasto social en los países EU15 con análisis envolvente de datos y métodos cluster borrosos || Evaluation of the efficiency of social spending in EU15 countries with da," Revista de Métodos Cuantitativos para la Economía y la Empresa = Journal of Quantitative Methods for Economics and Business Administration, Universidad Pablo de Olavide, Department of Quantitative Methods for Economics and Business Administration, vol. 30(1), pages 97-116, December.
  33. Thorsen, Maggie L. & Thorsen, Andreas & McGarvey, Ronald, 2019. "Operational efficiency, patient composition and regional context of U.S. health centers: Associations with access to early prenatal care and low birth weight," Social Science & Medicine, Elsevier, vol. 226(C), pages 143-152.
  34. Horst Gischer & Toni Richter, 2014. "Produktivitätsmessung von Banken: die Cost Income Ratio – ein belastbares Performancemaß?," FEMM Working Papers 140008, Otto-von-Guericke University Magdeburg, Faculty of Economics and Management.
  35. Hisham Alidrisi, 2021. "The Development of an Efficiency-Based Global Green Manufacturing Innovation Index: An Input-Oriented DEA Approach," Sustainability, MDPI, vol. 13(22), pages 1-11, November.
  36. Maryna Tverdostup & Tiiu Paas, 2019. "Economic Performance Analysis Of Selected Blue Economy Sectors In Estonia And Finland," University of Tartu - Faculty of Economics and Business Administration Working Paper Series 115, Faculty of Economics and Business Administration, University of Tartu (Estonia).
  37. KURT, Mehmet Emin & ÇAKMAK, Cuma & KONCA, Murat & BİÇER, İsmail, 2021. "The Affect of Behavioral Risk Factors on Healthcare System Performance," Bulletin of Economic Theory and Analysis, BETA Journals, vol. 6(1), pages 1-14, June.
  38. Şenol DEMİRCİ & Murat KONCA & Gülnur İLGÜN, 2020. "The Impact of Health Financing on Health Systems’ Performance: An Assessment for European Union and Candidate Countries," Sosyoekonomi Journal, Sosyoekonomi Society, issue 28(43).
  39. Cândida Ferreira, 2020. "Evaluating European Bank Efficiency Using Data Envelopment Analysis: Evidence in the Aftermath of the Recent Financial Crisis," International Advances in Economic Research, Springer;International Atlantic Economic Society, vol. 26(4), pages 391-405, November.
  40. Edson Mbedzi & Munacinga Simatele, 2022. "Lending Technologies, Firm Characteristics and Small Business Efficiency in South Africa," Economies, MDPI, vol. 10(11), pages 1-16, November.
  41. Laura Botega & Mônica Viegas Andrade & Gilvan Ramalho Guedes, 2020. "Brazilian hospitals’ performance: an assessment of the unified health system (SUS)," Health Care Management Science, Springer, vol. 23(3), pages 443-452, September.
  42. Taleb, Mushtaq & Khalid, Ruzelan & Ramli, Razamin & Ghasemi, Mohammad Reza & Ignatius, Joshua, 2022. "An integrated bi-objective data envelopment analysis model for measuring returns to scale," European Journal of Operational Research, Elsevier, vol. 296(3), pages 967-979.
  43. Sanaa Mohamed Aly Helal & Haga Abdelrahman Elimam, 2017. "Measuring the Efficiency of Health Services Areas in Kingdom of Saudi Arabia Using Data Envelopment Analysis (DEA): A Comparative Study between the Years 2014 and 2006," International Journal of Economics and Finance, Canadian Center of Science and Education, vol. 9(4), pages 172-184, April.
  44. Tao Du, 2017. "Performance Measurement of Healthcare Service and Association Discussion between Quality and Efficiency: Evidence from 31 Provinces of Mainland China," Sustainability, MDPI, vol. 10(1), pages 1-19, December.
  45. Ronald G. McGarvey & Andreas Thorsen & Maggie L. Thorsen & Rohith Madhi Reddy, 2019. "Measuring efficiency of community health centers: a multi-model approach considering quality of care and heterogeneous operating environments," Health Care Management Science, Springer, vol. 22(3), pages 489-511, September.
  46. Pettas, Nikolaos & Giannikos, Ioannis, 2014. "Evaluating the delivery performance of public spending programs from an efficiency perspective," Evaluation and Program Planning, Elsevier, vol. 45(C), pages 140-150.
  47. Sergio Orlando Antoun Netto & Marcos Pereira Estellita Lins, 2014. "Homogeneous Clustering of Brazilian Municipalities Based on Structuring Health Care through Concept Maps," Research in Applied Economics, Macrothink Institute, vol. 6(4), pages 40-52, December.
  48. Blokhuis, Erik & Advokaat, Bart & Schaefer, Wim, 2012. "Assessing the performance of Dutch local energy companies," Energy Policy, Elsevier, vol. 45(C), pages 680-690.
  49. Marcos Pereira Estellita Lins & Sergio Orlando Antoun Netto & Maria Stella Castro Lobo, 2019. "Multimethodology applied to the evaluation of Healthcare in Brazilian municipalities," Health Care Management Science, Springer, vol. 22(2), pages 197-214, June.
  50. Olesen, Ole B. & Petersen, Niels Christian, 2016. "Stochastic Data Envelopment Analysis—A review," European Journal of Operational Research, Elsevier, vol. 251(1), pages 2-21.
  51. Halkos, George & Petrou, Kleoniki Natalia, 2018. "Assessment of national waste generation in EU Member States’ efficiency," MPRA Paper 84590, University Library of Munich, Germany.
  52. BARBULLUSHI, Erjola, 2022. "Empirical Research On Bank Performance Evaluation Albanian Banking System," Journal of Financial and Monetary Economics, Centre of Financial and Monetary Research "Victor Slavescu", vol. 10(1), pages 99-107, October.
  53. Mohammad Abdul Matin Chowdhury & Razali Haron, 2021. "The efficiency of Islamic Banks in the Southeast Asia (SEA) Region," Future Business Journal, Springer, vol. 7(1), pages 1-16, December.
  54. Halkos, George & Petrou, Kleoniki Natalia, 2018. "‘Waste culture’ assessment using Hofstede’s and Schwartz’s cultural dimensions – an EU case study," MPRA Paper 90506, University Library of Munich, Germany.
  55. Boris Prevolšek & Maja Borlinič Gačnik & Črtomir Rozman, 2023. "Applying Integrated Data Envelopment Analysis and Analytic Hierarchy Process to Measuring the Efficiency of Tourist Farms: The Case of Slovenia," Sustainability, MDPI, vol. 15(5), pages 1-18, February.
  56. Minh‐Anh Thi Nguyen & Ming‐Miin Yu, 2020. "Decomposing the operational efficiency of major cruise lines: A network data envelopment analysis approach in the presence of shared input and quasi‐fixed input," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 41(8), pages 1501-1516, December.
  57. George Halkos & Kleoniki Natalia Petrou, 2019. "Analysing the Energy Efficiency of EU Member States: The Potential of Energy Recovery from Waste in the Circular Economy," Energies, MDPI, vol. 12(19), pages 1-32, September.
  58. Shao, Benjamin B.M. & Lin, Winston T., 2016. "Assessing output performance of information technology service industries: Productivity, innovation and catch-up," International Journal of Production Economics, Elsevier, vol. 172(C), pages 43-53.
  59. Christiana Brigitte Balan & Petronela-Simona Mantaluta, 2013. "Romanian Healthcare System at a Glance," Acta Universitatis Danubius. OEconomica, Danubius University of Galati, issue 9(3), pages 162-172, June.
  60. Thorsen, Maggie & McGarvey, Ronald & Thorsen, Andreas, 2020. "Diabetes management at community health centers: Examining associations with patient and regional characteristics, efficiency, and staffing patterns," Social Science & Medicine, Elsevier, vol. 255(C).
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