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Different Roles, Different Strokes: Organizing Virtual Customer Environments to Promote Two Types of Customer Contributions

Citations

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Cited by:

  1. Yang Yang & Zhongqiu Li & Yingying Su & Shanshan Wu & Boyou Li, 2019. "Customers as Co-Creators: Antecedents of Customer Participation in Online Virtual Communities," IJERPH, MDPI, vol. 16(24), pages 1-15, December.
  2. Yue Huang & Lu Suo, 2021. "The Influence of Customer Interaction on Participation in Value Co-Creation: Evidence from Virtual Communities in China," Technium Social Sciences Journal, Technium Science, vol. 20(1), pages 652-667, June.
  3. Ying Hua & Shuang (Sara) Ma & Yonggui Wang & Qimeng Wan, 2017. "To reward or develop identification in online brand communities: evidence from emerging markets," Information Technology for Development, Taylor & Francis Journals, vol. 23(3), pages 579-596, July.
  4. Elia, Gianluca & Messeni Petruzzelli, Antonio & Urbinati, Andrea, 2020. "Implementing open innovation through virtual brand communities: A case study analysis in the semiconductor industry," Technological Forecasting and Social Change, Elsevier, vol. 155(C).
  5. Yuqing Ren & Jilin Chen & John Riedl, 2016. "The Impact and Evolution of Group Diversity in Online Open Collaboration," Management Science, INFORMS, vol. 62(6), pages 1668-1686, June.
  6. Pedeliento, Giuseppe & Andreini, Daniela & Veloutsou, Cleopatra, 2020. "Brand community integration, participation and commitment: A comparison between consumer-run and company-managed communities," Journal of Business Research, Elsevier, vol. 119(C), pages 481-494.
  7. Debaere, Steven & Coussement, Kristof & De Ruyck, Tom, 2018. "Multi-label classification of member participation in online innovation communities," European Journal of Operational Research, Elsevier, vol. 270(2), pages 761-774.
  8. Xiaowei Jiang & Brandon Mastromartino & Qian Yang & Jianwei Zhang & James J. Zhang, 2022. "Influence of Consumer Interaction and Community Relationships on Value Co-Creation Willingness: A Mediation Model of Chinese Sports Brands," Sustainability, MDPI, vol. 15(1), pages 1-19, December.
  9. Liao, Junyun & Huang, Minxue & Xiao, Bangming, 2017. "Promoting continual member participation in firm-hosted online brand communities: An organizational socialization approach," Journal of Business Research, Elsevier, vol. 71(C), pages 92-101.
  10. repec:thr:techub:10020:y:2021:i:1:p:652-667 is not listed on IDEAS
  11. Nambisan, Satish & Wright, Mike & Feldman, Maryann, 2019. "The digital transformation of innovation and entrepreneurship: Progress, challenges and key themes," Research Policy, Elsevier, vol. 48(8), pages 1-1.
  12. Chan, Kimmy Wa & Li, Stella Yiyan & Zhu, John Jianjun, 2015. "Fostering Customer Ideation in Crowdsourcing Community: The Role of Peer-to-peer and Peer-to-firm Interactions," Journal of Interactive Marketing, Elsevier, vol. 31(C), pages 42-62.
  13. Pera, Rebecca & Menozzi, Anna & Abrate, Graziano & Baima, Gabriele, 2021. "When cocreation turns into codestruction," Journal of Business Research, Elsevier, vol. 128(C), pages 222-232.
  14. Samer Faraj & Georg von Krogh & Eric Monteiro & Karim R. Lakhani, 2016. "Special Section Introduction—Online Community as Space for Knowledge Flows," Information Systems Research, INFORMS, vol. 27(4), pages 668-684, December.
  15. Peter Keinz, 2015. "Auf den Schultern von … Vielen! Crowdsourcing als neue Methode in der Neuproduktentwicklung," Schmalenbach Journal of Business Research, Springer, vol. 67(1), pages 35-69, February.
  16. Wang, Nan & Wang, Liya & Ma, Zhenzhong & Wang, Shouyang, 2022. "From knowledge seeking to knowledge contribution: A social capital perspective on knowledge sharing behaviors in online Q&A communities," Technological Forecasting and Social Change, Elsevier, vol. 182(C).
  17. Ogink, Timko & Dong, John Qi, 2019. "Stimulating innovation by user feedback on social media: The case of an online user innovation community," Technological Forecasting and Social Change, Elsevier, vol. 144(C), pages 295-302.
  18. Ishani Weerasinghe & B.N.F. Warnakulasooriya, 2019. "Interactions in Virtual Customer Environments (VCEs) toward Customer Relationship Management (CRM): A Study of Tourist Hotels in Sri Lanka," International Review of Management and Marketing, Econjournals, vol. 9(1), pages 44-51.
  19. Jing Zhao & Sejin Ha & Richard Widdows, 2016. "The influence of social capital on knowledge creation in online health communities," Information Technology and Management, Springer, vol. 17(4), pages 311-321, December.
  20. Muninger, Marie-Isabelle & Mahr, Dominik & Hammedi, Wafa, 2022. "Social media use: A review of innovation management practices," Journal of Business Research, Elsevier, vol. 143(C), pages 140-156.
  21. Njål Sivertstøl, 2018. "Why Help Others? A Study of Consumers’ Participation in Online Communities for Customer Support," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 9(4), pages 1442-1476, December.
  22. repec:eee:respol:v:48:y:2019:i:8:p:- is not listed on IDEAS
  23. Feng Xu & Xuejiao Lin & Shuaishuai Li & Wenxia Niu, 2018. "Is Southern Xinjiang Really Unsafe?," Sustainability, MDPI, vol. 10(12), pages 1-21, December.
  24. Julia Bauer & Nikolaus Franke & Philipp Tuertscher, 2016. "Intellectual Property Norms in Online Communities: How User-Organized Intellectual Property Regulation Supports Innovation," Information Systems Research, INFORMS, vol. 27(4), pages 724-750, December.
  25. W. Robert Knechel & Natalia Mintchik, 2022. "Do Personal Beliefs and Values Affect an Individual’s “Fraud Tolerance”? Evidence from the World Values Survey," Journal of Business Ethics, Springer, vol. 177(2), pages 463-489, May.
  26. Shi, Si & Cao, Yu & Chen, Yang & Chow, Wing S., 2019. "How social media brand pages contribute to functional conflict: The central role of commitment," International Journal of Information Management, Elsevier, vol. 45(C), pages 95-106.
  27. Johanna Gummerus & Veronica Liljander & Reija Sihlman, 2017. "Do Ethical Social Media Communities Pay Off? An Exploratory Study of the Ability of Facebook Ethical Communities to Strengthen Consumers’ Ethical Consumption Behavior," Journal of Business Ethics, Springer, vol. 144(3), pages 449-465, September.
  28. Elias G. Carayannis & Dirk Meissner & Anastasia Edelkina, 2017. "Targeted innovation policy and practice intelligence (TIP2E): concepts and implications for theory, policy and practice," The Journal of Technology Transfer, Springer, vol. 42(3), pages 460-484, June.
  29. Xiao Zhang & Luqun Xie & Jiatao Li & Li Cheng, 2022. "“Outside in”: Global demand heterogeneity and dynamic capabilities of multinational enterprises," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 53(4), pages 709-722, June.
  30. Samer Faraj & Sirkka L. Jarvenpaa & Ann Majchrzak, 2011. "Knowledge Collaboration in Online Communities," Organization Science, INFORMS, vol. 22(5), pages 1224-1239, October.
  31. Kyungwon Lee & Can Uslay & Sengun Yeniyurt, 2023. "An empirical examination of consumer co-creation process," Marketing Letters, Springer, vol. 34(2), pages 205-222, June.
  32. Lihong Chen & Habiba Halepoto & Chunhong Liu & Xinfeng Yan & Lijun Qiu, 2022. "Research on Influencing Mechanism of Fashion Brand Image Value Creation Based on Consumer Value Co-Creation and Experiential Value Perception Theory," Sustainability, MDPI, vol. 14(13), pages 1-21, June.
  33. Xiaoqing Wang & Brian S. Butler & Yuqing Ren, 2013. "The Impact of Membership Overlap on Growth: An Ecological Competition View of Online Groups," Organization Science, INFORMS, vol. 24(2), pages 414-431, April.
  34. Pankaj Kumar & Swanand J. Deodhar & Srilata Zaheer, 2023. "Cognitive sources of liability of foreignness in crowdsourcing creative work," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 54(4), pages 686-716, June.
  35. Tahseen Arshi & Venkoba Rao & Kamal Qazi & Vazeerjan Begum & Mansoor ALSabahi & Syed Ali Ahmed, 2021. "A Biopsychosocial Perspective of User-Generated Innovation in Open Innovation Models: A Moderated-Mediation Analysis," JOItmC, MDPI, vol. 7(2), pages 1-18, May.
  36. Shane Greenstein & Grace Gu & Feng Zhu, 2021. "Ideology and Composition Among an Online Crowd: Evidence from Wikipedians," Management Science, INFORMS, vol. 67(5), pages 3067-3086, May.
  37. Heesup Han & Soyeun Lee & Sunghyup Sean Hyun, 2019. "Role of Internal and External Museum Environment in Increasing Visitors’ Cognitive/Affective/Healthy Experiences and Loyalty," IJERPH, MDPI, vol. 16(22), pages 1-15, November.
  38. Sánchez Jiménez, Miguel & Matos, Nelson & Correia, Marisol, 2019. "Evolution Of The Presence And Engagement Of Official Social Networks In Promoting Tourism In Spain," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 7(3), pages 210-225.
  39. Nikolaus Franke & Peter Keinz & Katharina Klausberger, 2013. "“Does This Sound Like a Fair Deal?”: Antecedents and Consequences of Fairness Expectations in the Individual’s Decision to Participate in Firm Innovation," Organization Science, INFORMS, vol. 24(5), pages 1495-1516, October.
  40. Kimmy Wa Chan & Stella Yiyan Li & Jian Ni & John JianJun Zhu, 2021. "What Feedback Matters? The Role of Experience in Motivating Crowdsourcing Innovation," Production and Operations Management, Production and Operations Management Society, vol. 30(1), pages 103-126, January.
  41. Sascha Friesike & Bastian Widenmayer & Oliver Gassmann & Thomas Schildhauer, 2015. "Opening science: towards an agenda of open science in academia and industry," The Journal of Technology Transfer, Springer, vol. 40(4), pages 581-601, August.
  42. Linus Dahlander & Lars Frederiksen, 2012. "The Core and Cosmopolitans: A Relational View of Innovation in User Communities," Organization Science, INFORMS, vol. 23(4), pages 988-1007, August.
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