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Consumer resistance to innovation in services: Challenges and barriers in the Internet of Things era

Citations

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Cited by:

  1. Joey F George & Rui Chen & Lingyao Yuan, 2021. "Intent to purchase IoT home security devices: Fear vs privacy," PLOS ONE, Public Library of Science, vol. 16(9), pages 1-14, September.
  2. Zhang, Tianyu & Dong, Peiwu & Zeng, Yongchao & Ju, Yanbing, 2022. "Analyzing the diffusion of competitive smart wearable devices: An agent-based multi-dimensional relative agreement model," Journal of Business Research, Elsevier, vol. 139(C), pages 90-105.
  3. Sun, Yang, 2021. "Case based models of the relationship between consumer resistance to innovation and customer churn," Journal of Retailing and Consumer Services, Elsevier, vol. 61(C).
  4. Huang, Dan & Jin, Xin & Coghlan, Alexandra, 2021. "Advances in consumer innovation resistance research: A review and research agenda," Technological Forecasting and Social Change, Elsevier, vol. 166(C).
  5. Hajiheydari, Nastaran & Delgosha, Mohammad Soltani & Olya, Hossein, 2021. "Scepticism and resistance to IoMT in healthcare: Application of behavioural reasoning theory with configurational perspective," Technological Forecasting and Social Change, Elsevier, vol. 169(C).
  6. Moritz Paulus & Slawka Jordanow & Jan Andre Millemann, 2022. "Adoption Factors of Digital Services—A Systematic Literature Review," Service Science, INFORMS, vol. 14(4), pages 318-350, December.
  7. Nel, Jacques & Boshoff, Christo, 2021. "“I just don't like digital-only banks, and you should not use them either†: Traditional-bank customers' opposition to using digital-only banks," Journal of Retailing and Consumer Services, Elsevier, vol. 59(C).
  8. Hisham Alidrisi, 2021. "The Development of an Efficiency-Based Global Green Manufacturing Innovation Index: An Input-Oriented DEA Approach," Sustainability, MDPI, vol. 13(22), pages 1-11, November.
  9. Henkens, Bieke & Verleye, Katrien & Larivière, Bart, 2021. "The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems," International Journal of Research in Marketing, Elsevier, vol. 38(2), pages 425-447.
  10. Talwar, Shalini & Talwar, Manish & Kaur, Puneet & Dhir, Amandeep, 2020. "Consumers’ resistance to digital innovations: A systematic review and framework development," Australasian marketing journal, Elsevier, vol. 28(4), pages 286-299.
  11. Souheila Kaabachi & Sélima Ben Mrad & Fabienne Cadet & Ahmed Anis Charfi & Monyédodo Régis Kpossa, 2025. "Overcoming obstacles: the future of French Gen-Z in the metaverse. Does familiarity with current metaverse platforms play a key role?," Journal of Marketing Analytics, Palgrave Macmillan, vol. 13(3), pages 846-872, September.
  12. Gong, Taeshik & Wang, Chen-Ya & Lee, Kangcheol, 2022. "Effects of characteristics of in-store retail technology on customer citizenship behavior," Journal of Retailing and Consumer Services, Elsevier, vol. 65(C).
  13. Sadiq, Mohd & Adil, Mohd & Paul, Justin, 2021. "An innovation resistance theory perspective on purchase of eco-friendly cosmetics," Journal of Retailing and Consumer Services, Elsevier, vol. 59(C).
  14. Md. Shamim Talukder & Mohammad Islam Biswas & Nasreen Azad, 2025. "The role of online information sources in enhancing circular consumption behaviour: Fostering sustainable consumption patterns in the digital age," Business Strategy and the Environment, Wiley Blackwell, vol. 34(1), pages 1419-1439, January.
  15. Boeuf, Benjamin, 2019. "The impact of mortality anxiety on attitude toward product innovation," Journal of Business Research, Elsevier, vol. 104(C), pages 44-60.
  16. Chen, Qian & Gong, Yeming & Lu, Yaobin & Tang, Jing, 2022. "Classifying and measuring the service quality of AI chatbot in frontline service," Journal of Business Research, Elsevier, vol. 145(C), pages 552-568.
  17. Gunjan Malhotra & Vimi Jham & Nidhi Sehgal, 2022. "Does Psychological Ownership Matter? Investigating Consumer Green Brand Relationships through the Lens of Anthropomorphism," Sustainability, MDPI, vol. 14(20), pages 1-15, October.
  18. Ho, Hillbun & Osiyevskyy, Oleksiy & Agarwal, James & Reza, Sadat, 2020. "Does ambidexterity in marketing pay off? The role of absorptive capacity," Journal of Business Research, Elsevier, vol. 110(C), pages 65-79.
  19. Hietschold, Nadine & Reinhardt, Ronny & Gurtner, Sebastian, 2020. "Who put the “NO” in Innovation? Innovation resistance leaders’ behaviors and self-identities," Technological Forecasting and Social Change, Elsevier, vol. 158(C).
  20. Taehyee Um & Taekyung Kim & Namho Chung, 2020. "How does an Intelligence Chatbot Affect Customers Compared with Self-Service Technology for Sustainable Services?," Sustainability, MDPI, vol. 12(12), pages 1-21, June.
  21. Pauline Folcher & Floriane Vaquette, 2024. "« L'humain augmenté » : de l'utilisation d'objets connectés au mouvement transhumaniste, exploration des attitudes actuelles," Post-Print hal-04705265, HAL.
  22. Mohammad Hossein Ronaghi & Mohammad Mosakhani, 2022. "The effects of blockchain technology adoption on business ethics and social sustainability: evidence from the Middle East," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 24(5), pages 6834-6859, May.
  23. Inès Chouk & Zied Mani, 2019. "Factors for and against resistance to smart services: role of consumer lifestyle and ecosystem related variables," Post-Print hal-03711784, HAL.
  24. Garg, Poonam & Gupta, Bhumika & Chauhan, Ajay Kumar & Sivarajah, Uthayasankar & Gupta, Shivam & Modgil, Sachin, 2021. "Measuring the perceived benefits of implementing blockchain technology in the banking sector," Technological Forecasting and Social Change, Elsevier, vol. 163(C).
  25. Jin Sung Rha & Hong-Hee Lee, 2022. "Research trends in digital transformation in the service sector: a review based on network text analysis," Service Business, Springer;Pan-Pacific Business Association, vol. 16(1), pages 77-98, March.
  26. Nabil Ait-Taleb & Zied Mani, 2019. "Les facteurs et les formes de résistance des apprenants à une innovation pédagogique : le cas d’un Business Simulation Game," Post-Print hal-03712646, HAL.
  27. Alex Ntsiful, 2025. "Sharing is caring for the environment: But why would managers resist shared mobility?," Business Strategy and the Environment, Wiley Blackwell, vol. 34(1), pages 612-633, January.
  28. Nicola Bilstein & Christian Stummer, 2020. "Special Section: Multidisciplinary Perspectives on Challenges in Managing Smart Products and Services," Schmalenbach Business Review, Springer;Schmalenbach-Gesellschaft, vol. 72(4), pages 479-483, October.
  29. Talwar, Shalini & Dhir, Amandeep & Scuotto, Veronica & Kaur, Puneet, 2021. "Barriers and paradoxical recommendation behaviour in online to offline (O2O) services. A convergent mixed-method study," Journal of Business Research, Elsevier, vol. 131(C), pages 25-39.
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