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Waiting time influence on the satisfaction-loyalty relationship in services

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Cited by:

  1. Linze Chen & Junhan Liu & Yang Zhao, 2023. "Innovation and Development: An Analysis of Landscape Construction Factors in Quanzhou Maritime Silkroad Art Park," Sustainability, MDPI, vol. 15(4), pages 1-22, February.
  2. Changhee Kim & Hongsuk Yang & Soo Wook Kim, 2018. "Optimal baggage sorting rule to reduce waiting time in baggage claim," Service Business, Springer;Pan-Pacific Business Association, vol. 12(2), pages 435-451, June.
  3. Naveed Mushtaq & Muhammad Asim & Mohsin Raza Khan & Tanveer Illahi & Abdul Qayyum, 2021. "Impact Of Employee Displayed Emotion On Perceived Waiting Time Of Clients Among Islamic Banks Of Paksitan," Bulletin of Business and Economics (BBE), Research Foundation for Humanity (RFH), vol. 10(1), pages 99-113, March.
  4. Rabiul Islam & Mohammed S. Chowdhury & Mohammad Sumann Sarker & Salauddin Ahmed, 2014. "Measuring Customer’S Satisfaction On Bus Transportation," American Journal of Economics and Business Administration, Science Publications, vol. 6(1), pages 34-41, May.
  5. Gallay, Olivier & Hongler, Max-Olivier, 2009. "Circulation of autonomous agents in production and service networks," International Journal of Production Economics, Elsevier, vol. 120(2), pages 378-388, August.
  6. Ellen Campos Sousa & Luciana Freire, 2023. "The effect of brief mindfulness‐based intervention on patient satisfaction and loyalty after waiting," Journal of Consumer Affairs, Wiley Blackwell, vol. 57(2), pages 906-942, April.
  7. Dezsîo, Linda & Hajdu, Gergely & Tobol, Yossef, 2024. "Unexpected waiting corrupts," Research Papers 26, EcoAustria – Institute for Economic Research.
  8. K. Balaji & R. Maheswari, 2021. "Impact of Store Image Dimensions on Shopper’s Attitude, Perceived Value, and Purchase Intention," SAGE Open, , vol. 11(1), pages 21582440219, February.
  9. Yan Han & Wanying Li & Shanshan Wei & Tiantian Zhang, 2018. "Research on Passenger’s Travel Mode Choice Behavior Waiting at Bus Station Based on SEM-Logit Integration Model," Sustainability, MDPI, vol. 10(6), pages 1-23, June.
  10. Chung-Te Ting & Yu-Sheng Huang & Cheng-Te Lin & Szu-Chin Pan, 2019. "Evaluation of Consumers’ WTP for Service Recovery in Restaurants: Waiting Time Perspective," Administrative Sciences, MDPI, vol. 9(3), pages 1-18, August.
  11. Linda Dezso & Gergely Hajdu & Yossef Tobol, 2024. "Unexpected Waiting Corrupts," Department of Economics Working Papers wuwp358, Vienna University of Economics and Business, Department of Economics.
  12. Gary Blau & Peter DeMaria, Jr & John DiMino, 2017. "Correlates of a University Counseling Center’s Perceived Service Promptness," Journal of Educational and Developmental Psychology, Canadian Center of Science and Education, vol. 7(2), pages 1-24, November.
  13. Hye-Sook Ham & Eun Hee Peck & Hee Soo Moon & Hye-A Yeom, 2015. "Predictors of Patient Satisfaction with Tertiary Hospitals in Korea," Nursing Research and Practice, Hindawi, vol. 2015, pages 1-6, February.
  14. Lilian Consuelo Mustelier Pui & Xu Ming, 2017. "Experience Value, Satisfaction and Loyalty of International Tourists in Shanghai: A PLS-SEM Analysis," International Business Research, Canadian Center of Science and Education, vol. 10(8), pages 114-128, August.
  15. Hajdu, Gergely & Dezső, Linda & Tobol, Yossef, 2024. "Unexpected Waiting Corrupts," Department of Economics Working Paper Series 358, WU Vienna University of Economics and Business.
  16. Nur Zaimah Ubaidillah & Nur Haziqah Sa’ad & Farhana Ismail & Nordiana Ahmad Nordin & Nur Nadhira Baharuddin & Mohd Khairul Hisyam Hassan, 2022. "The Impact of Public Bus Service Quality on the Users’ Satisfaction: Evidence from a Developing Asian City," Review of Applied Socio-Economic Research, Pro Global Science Association, vol. 23(1), pages 83-96, June.
  17. Taghreed Abu-Salim & Okey Peter Onyia & Tina Harrison & Valerie Lindsay, 2017. "Effects of perceived cost, service quality, and customer satisfaction on health insurance service continuance," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 22(4), pages 173-186, December.
  18. Garaus, Marion & Wagner, Udo, 2019. "Let me entertain you – Increasing overall store satisfaction through digital signage in retail waiting areas," Journal of Retailing and Consumer Services, Elsevier, vol. 47(C), pages 331-338.
  19. Söderlund, Magnus, 2011. "Other customers in the retail environment and their impact on the customer’s evaluations of the retailer," Journal of Retailing and Consumer Services, Elsevier, vol. 18(3), pages 174-182.
  20. Ayodeji, Yusuf & Rjoub, Husam & Özgit, Hale, 2023. "Achieving sustainable customer loyalty in airports: The role of waiting time satisfaction and self-service technologies," Technology in Society, Elsevier, vol. 72(C).
  21. Ryan, Gerard & Hernández-Maskivker, Gilda-María & Valverde, Mireia & Pàmies-Pallisé, Maria-del-Mar, 2018. "Challenging conventional wisdom: Positive waiting," Tourism Management, Elsevier, vol. 64(C), pages 64-72.
  22. Muhammad Ashraf Javid & Nazam Ali & Syed Arif Hussain Shah & Muhammad Abdullah, 2021. "Travelers’ Attitudes Toward Mobile Application–Based Public Transport Services in Lahore," SAGE Open, , vol. 11(1), pages 21582440209, January.
  23. Gahinet, Marie-Christine & Cliquet, Gérard, 2018. "Proximity and time in convenience store patronage: Kaïros more than chronos," Journal of Retailing and Consumer Services, Elsevier, vol. 43(C), pages 1-9.
  24. F. Atiyya Shaw & Aliaksandr Malokin & Patricia L. Mokhtarian & Giovanni Circella, 2021. "Who doesn’t mind waiting? Examining the relationships between waiting attitudes and person- and travel-related attributes," Transportation, Springer, vol. 48(1), pages 395-429, February.
  25. Carolin Bauerhenne & Rainer Kolisch & Andreas S. Schulz, 2024. "Robust Appointment Scheduling with Waiting Time Guarantees," Papers 2402.12561, arXiv.org.
  26. Hu, Yucong & Cao, Jiangyu & Liu, Jianrong, 2021. "Influence of bus stop land use characteristics on passenger waiting time satisfaction ‐ A case study in Guangzhou," Journal of Transport Geography, Elsevier, vol. 96(C).
  27. Joonyup Eun & Chang Sup Sung & Eun-Seok Kim, 2017. "Maximizing total job value on a single machine with job selection," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 68(9), pages 998-1005, September.
  28. Kim, Nam-Yi & Park, Jin-Woo, 2016. "A study on the impact of airline service delays on emotional reactions and customer behavior," Journal of Air Transport Management, Elsevier, vol. 57(C), pages 19-25.
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