The effect of brief mindfulness‐based intervention on patient satisfaction and loyalty after waiting
Author
Abstract
Suggested Citation
DOI: 10.1111/joca.12488
Download full text from publisher
References listed on IDEAS
- Setiadi Umar & Gibson N. Chunwe, 2019. "Advancing environmental productivity: Organizational mindfulness and strategies," Business Strategy and the Environment, Wiley Blackwell, vol. 28(3), pages 447-456, March.
- Guido Kaandorp & Ger Koole, 2007. "Optimal outpatient appointment scheduling," Health Care Management Science, Springer, vol. 10(3), pages 217-229, September.
- Ngo, Liem Viet & Northey, Gavin & Duffy, Sarah & Thao, Hoang Thi Phuong & Tam, Le Thi Hong, 2016. "Perceptions of others, mindfulness, and brand experience in retail service setting," Journal of Retailing and Consumer Services, Elsevier, vol. 33(C), pages 43-52.
- Konuk, Faruk Anıl, 2019. "The influence of perceived food quality, price fairness, perceived value and satisfaction on customers’ revisit and word-of-mouth intentions towards organic food restaurants," Journal of Retailing and Consumer Services, Elsevier, vol. 50(C), pages 103-110.
- Hales, Douglas N. & Chakravorty, Satya S., 2016. "Creating high reliability organizations using mindfulness," Journal of Business Research, Elsevier, vol. 69(8), pages 2873-2881.
- F. Biélen & N. Demoulin, 2007. "Waiting time influence on the satisfaction-loyalty relationship in services," Post-Print hal-00254951, HAL.
- Evelien Van De Veer & Erica Van Herpen & Hans C. M. Van Trijp, 2016. "Body and Mind: Mindfulness Helps Consumers to Compensate for Prior Food Intake by Enhancing the Responsiveness to Physiological Cues," Journal of Consumer Research, Oxford University Press, vol. 42(5), pages 783-803.
- Nan Liu & Stacey R. Finkelstein & Margaret E. Kruk & David Rosenthal, 2018. "When Waiting to See a Doctor Is Less Irritating: Understanding Patient Preferences and Choice Behavior in Appointment Scheduling," Management Science, INFORMS, vol. 64(5), pages 1975-1996, May.
- Maria C. Pereira & Filipe Coelho, 2019. "Mindfulness, Money Attitudes, and Credit," Journal of Consumer Affairs, Wiley Blackwell, vol. 53(2), pages 424-454, June.
- Claeys, An-Sofie & Cauberghe, Verolien, 2014. "What makes crisis response strategies work? The impact of crisis involvement and message framing," Journal of Business Research, Elsevier, vol. 67(2), pages 182-189.
- Milne, George R. & Villarroel Ordenes, Francisco & Kaplan, Begum, 2020. "Mindful consumption: Three consumer segment views," Australasian marketing journal, Elsevier, vol. 28(1), pages 3-10.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- Shalini Bahl & George R. Milne & Elizabeth G. Miller, 2023. "Expanding consumer mindfulness for collective sustainable well‐being: Overview of the special issue and future research directions," Journal of Consumer Affairs, Wiley Blackwell, vol. 57(2), pages 699-720, April.
- Amy Errmann & Felix Septianto, 2023. "Balancing evolutionary impulses: Effects of mindfulness on virtue food preference," Journal of Consumer Affairs, Wiley Blackwell, vol. 57(2), pages 848-870, April.
- Christos Zacharias & Tallys Yunes, 2020. "Multimodularity in the Stochastic Appointment Scheduling Problem with Discrete Arrival Epochs," Management Science, INFORMS, vol. 66(2), pages 744-763, February.
- Zhou, Shenghai & Li, Debiao & Yin, Yong, 2021. "Coordinated appointment scheduling with multiple providers and patient-and-physician matching cost in specialty care," Omega, Elsevier, vol. 101(C).
- Shalini Bahl & George R. Milne & Kunal Swani, 2023. "An expanded mindful mindset: The role of different skills in stress reduction and life satisfaction," Journal of Consumer Affairs, Wiley Blackwell, vol. 57(2), pages 821-847, April.
- Kyungin Ryu, 2023. "The importance of language: A comparison of consumer and academic definitions of mindfulness," Journal of Consumer Affairs, Wiley Blackwell, vol. 57(2), pages 943-971, April.
- Avishai Mandelbaum & Petar Momčilović & Nikolaos Trichakis & Sarah Kadish & Ryan Leib & Craig A. Bunnell, 2020. "Data-Driven Appointment-Scheduling Under Uncertainty: The Case of an Infusion Unit in a Cancer Center," Management Science, INFORMS, vol. 66(1), pages 243-270, January.
- Elisabeth Nöhammer & Robert Schorn & Nina Becker, 2023. "Optimizing the Organizational Crisis Communication Portfolio," Corporate Reputation Review, Palgrave Macmillan, vol. 26(4), pages 304-319, November.
- Ho-Yin Mak & Ying Rong & Jiawei Zhang, 2014. "Sequencing Appointments for Service Systems Using Inventory Approximations," Manufacturing & Service Operations Management, INFORMS, vol. 16(2), pages 251-262, May.
- Sara Javed & Md. Salamun Rashidin & Mingxia Zhu & Zhexiao Xu & Wang Jian & Siming Zuo, 2021. "Combined Effects of Drivers and Impact of Customer Satisfaction on Brand Loyalty: The Contingent Effect of Social Trust," SAGE Open, , vol. 11(1), pages 21582440211, March.
- Adjeng Mariana Febrianti & Ruth Margaret Violenta Sihombing & Salsabila Jannatain Catur Soetjipto, 2022. "Determinant of customer satisfaction and loyalty in using online shopping applications," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 11(2), pages 119-126, March.
- Amandeep Dhir & Shalini Talwar & Mohd Sadiq & Mototaka Sakashita & Puneet Kaur, 2021. "Green apparel buying behaviour: A Stimulus–Organism–Behaviour–Consequence (SOBC) perspective on sustainability‐oriented consumption in Japan," Business Strategy and the Environment, Wiley Blackwell, vol. 30(8), pages 3589-3605, December.
- Abhijit Guha & Timna Bressgott & Dhruv Grewal & Dominik Mahr & Martin Wetzels & Elisa Schweiger, 2023. "How artificiality and intelligence affect voice assistant evaluations," Journal of the Academy of Marketing Science, Springer, vol. 51(4), pages 843-866, July.
- Mahes, Roshan & Mandjes, Michel & Boon, Marko & Taylor, Peter, 2024. "Adaptive scheduling in service systems: A Dynamic programming approach," European Journal of Operational Research, Elsevier, vol. 312(2), pages 605-626.
- Jaime González & Juan-Carlos Ferrer & Alejandro Cataldo & Luis Rojas, 2019. "A proactive transfer policy for critical patient flow management," Health Care Management Science, Springer, vol. 22(2), pages 287-303, June.
- Dahao Zhang & Chunshan Zhou & Dongqi Sun & Ying Qian, 2022. "The influence of the spatial pattern of urban road networks on the quality of business environments: the case of Dalian City," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 24(7), pages 9429-9446, July.
- Linda Dezso & Gergely Hajdu & Yossef Tobol, 2024. "Unexpected Waiting Corrupts," Department of Economics Working Papers wuwp358, Vienna University of Economics and Business, Department of Economics.
- So Young Lee & Yoon Hi Sung & Dongwon Choi & Dong Hoo Kim, 2021. "Surviving a Crisis: How Crisis Type and Psychological Distance Can Inform Corporate Crisis Responses," Journal of Business Ethics, Springer, vol. 168(4), pages 795-811, February.
- Jinliang Chen & Kangkang Yu & Jiaowei Gong, 2022. "Supply chain slack and sustainable development performance: The “fit–adjust” effect of objective and perceived environmental uncertainties," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 29(5), pages 1595-1604, September.
- Thu Nguyen & Appa Sivakumar & Stephen Graves, 2015. "A network flow approach for tactical resource planning in outpatient clinics," Health Care Management Science, Springer, vol. 18(2), pages 124-136, June.
Corrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bla:jconsa:v:57:y:2023:i:2:p:906-942. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Wiley Content Delivery (email available below). General contact details of provider: http://www.blackwellpublishing.com/journal.asp?ref=0022-0078 .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.