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Aspects of service-dominant logic and its implications for tourism management: Examples from the hotel industry

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  1. Onofrei, George & Filieri, Raffaele & Kennedy, Lorraine, 2022. "Social media interactions, purchase intention, and behavioural engagement: The mediating role of source and content factors," Journal of Business Research, Elsevier, vol. 142(C), pages 100-112.
  2. Tianning Lan & Zhiyue Zheng & Di Tian & Rui Zhang & Rob Law & Mu Zhang, 2021. "Resident-Tourist Value Co-Creation in the Intangible Cultural Heritage Tourism Context: The Role of Residents’ Perception of Tourism Development and Emotional Solidarity," Sustainability, MDPI, vol. 13(3), pages 1-20, January.
  3. Yuejiao Wang & Shiwei Shen & Marios Sotiriadis & Li Zhang, 2020. "Suggesting a Framework for Performance Evaluation of Tourist Attractions: A Balance Score Approach," Sustainability, MDPI, vol. 12(15), pages 1-22, August.
  4. Yi-Ching Hsieh & Hung-Chang Chiu & Yun-Chia Tang & Wei-Yun Lin, 2018. "Does Raising Value Co-creation Increase All Customers’ Happiness?," Journal of Business Ethics, Springer, vol. 152(4), pages 1053-1067, November.
  5. Li-Min Chuang & Tsung-Shih Kuo & Guei-Yun Luo, 2020. "The Sustainable Service Innovation Model in the Chain Restaurant Industry: Circular Economy Perspective," Advances in Management and Applied Economics, SCIENPRESS Ltd, vol. 10(4), pages 1-1.
  6. Dibb, Sally & Ball, Kirstie & Canhoto, Ana & Daniel, Elizabeth M. & Meadows, Maureen & Spiller, Keith, 2014. "Taking responsibility for border security: Commercial interests in the face of e-borders," Tourism Management, Elsevier, vol. 42(C), pages 50-61.
  7. Olga Orynycz & Karol Tucki, 2021. "Total Productive Maintenance Approach to an Increase of the Energy Efficiency of a Hotel Facility and Mitigation of Water Consumption," Energies, MDPI, vol. 14(6), pages 1-21, March.
  8. Ruwan Jayathilaka & Thanuja Dharmasena & Nizamuddin Rezahi & Sukheetha Haththotuwegama, 2020. "The impact of online reviews on inbound travellers’ decision making," Quality & Quantity: International Journal of Methodology, Springer, vol. 54(3), pages 1005-1021, June.
  9. Blanca Hernández-Ortega & José L. Franco, 2019. "Developing a new conceptual framework for experience and value creation," Service Business, Springer;Pan-Pacific Business Association, vol. 13(2), pages 225-248, June.
  10. Giannis Theofanous & Alkis Thrassou & Naziyet Uzunboylu, 2024. "Digital Inclusivity: Advancing Accessible Tourism via Sustainable E-Commerce and Marketing Strategies," Sustainability, MDPI, vol. 16(4), pages 1-15, February.
  11. Grissemann, Ursula S. & Stokburger-Sauer, Nicola E., 2012. "Customer co-creation of travel services: The role of company support and customer satisfaction with the co-creation performance," Tourism Management, Elsevier, vol. 33(6), pages 1483-1492.
  12. Hsiu-Li Liao & Su-Houn Liu, 2023. "Integrating Information Technology and Marketing to increase e-Book consumption," Electronic Commerce Research, Springer, vol. 23(1), pages 137-153, March.
  13. Mateusz Naramski, 2020. "The Application of ICT and Smart Technologies in Polish Museums—Towards Smart Tourism," Sustainability, MDPI, vol. 12(21), pages 1-27, November.
  14. Giuseppe Russo & Andrea Moretta Tartaglione & Ylenia Cavacece, 2019. "Empowering Patients to Co-Create a Sustainable Healthcare Value," Sustainability, MDPI, vol. 11(5), pages 1-20, March.
  15. Jaziri, Dhouha, 2019. "The advent of customer experiential knowledge management approach (CEKM): The integration of offline & online experiential knowledge," Journal of Business Research, Elsevier, vol. 94(C), pages 241-256.
  16. Sunyoung Hlee & Hanna Lee & Chulmo Koo, 2018. "Hospitality and Tourism Online Review Research: A Systematic Analysis and Heuristic-Systematic Model," Sustainability, MDPI, vol. 10(4), pages 1-27, April.
  17. Mateusz Naramski & Krzysztof Herman, 2019. "The Development of Mobile Tourism in the Upper Silesian Metropolitan Area of Poland," Sustainability, MDPI, vol. 12(1), pages 1-22, December.
  18. Carmen Berne-Manero & Maria Gómez-Campillo & Mercedes Marzo-Navarro & Marta Pedraja-Iglesias, 2018. "Reviewing the Online Tourism Value Chain," Administrative Sciences, MDPI, vol. 8(3), pages 1-18, August.
  19. Sooyoung Choi & Young-joo Ahn & Insin Kim, 2020. "The Roles of Perceived Innovativeness in Creating Visitors’ Citizenship Behaviors at an International Game Exhibition," Sustainability, MDPI, vol. 12(12), pages 1-18, June.
  20. Ali B Abduljabar Al Mashahedi & Jing Zhang & Sinan Harjan, 2021. "Investigating the effect of the social customer relationship management (CRM) on customers and financial performance:Evidence from Iraq," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 10(1), pages 235-245, January.
  21. Serafini, Giovanni O. & Szamosi, Leslie T., 2015. "Five star hotels of a Multinational Enterprise in countries of the transitional periphery: A case study in human resources management," International Business Review, Elsevier, vol. 24(6), pages 972-983.
  22. Lugosi, Peter, 2014. "Mobilising identity and culture in experience co-creation and venue operation," Tourism Management, Elsevier, vol. 40(C), pages 165-179.
  23. Maria Rosario Perello-Marín & Gabriela Ribes-Giner & Odette Pantoja Díaz, 2018. "Enhancing Education for Sustainable Development in Environmental University Programmes: A Co-Creation Approach," Sustainability, MDPI, vol. 10(1), pages 1-17, January.
  24. Roos, Anders & Eggers, Jeannette & Mark-Herbert, Cecilia & Lindhagen, Anders, 2018. "Using von Thünen rings and service-dominant logic in balancing forest ecosystem services," Land Use Policy, Elsevier, vol. 79(C), pages 622-632.
  25. Valentina Della Corte & Enrico DiTaranto, 2014. "Quality in marketing process and networking value co-creation: some evidences in hospitality industry," MERCATI & COMPETITIVIT?, FrancoAngeli Editore, vol. 2014(2), pages 53-80.
  26. Suntikul, Wantanee & Jachna, Timothy, 2016. "The co-creation/place attachment nexus," Tourism Management, Elsevier, vol. 52(C), pages 276-286.
  27. Cabiddu, Francesca & Carlo, Manuela De & Piccoli, Gabriele, 2014. "Social media affordances: Enabling customer engagement," Annals of Tourism Research, Elsevier, vol. 48(C), pages 175-192.
  28. Dobin Yim & Timothy Malefyt & Jiban Khuntia, 2021. "Is a picture worth a thousand views? Measuring the effects of travel photos on user engagement using deep learning algorithms," Electronic Markets, Springer;IIM University of St. Gallen, vol. 31(3), pages 619-637, September.
  29. Lingfeng Li & Quan Gao, 2023. "Researching Tourism Space in China’s Great Bay Area: Spatial Pattern, Driving Forces and Its Coupling with Economy and Population," Land, MDPI, vol. 12(10), pages 1-24, October.
  30. Thinh Gia Hoang & Ngan Tuyet Truong & Tam Minh Nguyen, 2021. "The survival of hotels during the COVID-19 pandemic: a critical case study in Vietnam," Service Business, Springer;Pan-Pacific Business Association, vol. 15(2), pages 209-229, June.
  31. Jeou-Shyan Horng & Chung-Jen Wang & Chih-Hsing Liu & Sheng-Fang Chou & Chang-Yen Tsai, 2016. "The Role of Sustainable Service Innovation in Crafting the Vision of the Hospitality Industry," Sustainability, MDPI, vol. 8(3), pages 1-18, March.
  32. Navarro, Susana & Garzón, Dolores & Roig-Tierno, Norat, 2015. "Co-creation in hotel–disable customer interactions," Journal of Business Research, Elsevier, vol. 68(7), pages 1630-1634.
  33. Eide, Dorthe & Fuglsang, Lars & Sundbo, Jon, 2017. "Management challenges with the maintenance of tourism experience concept innovations: Toward a new research agenda," Tourism Management, Elsevier, vol. 63(C), pages 452-463.
  34. Sørensen, Flemming & Bærenholdt, Jørgen Ole, 2020. "Tourist practices in the circular economy," Annals of Tourism Research, Elsevier, vol. 85(C).
  35. Mathis, Elaine F. & Kim, Hyelin (Lina) & Uysal, Muzaffer & Sirgy, Joseph M. & Prebensen, Nina K., 2016. "The effect of co-creation experience on outcome variable," Annals of Tourism Research, Elsevier, vol. 57(C), pages 62-75.
  36. Umberto Martini & Federica Buffa & Sandra Notaro, 2017. "Community Participation, Natural Resource Management and the Creation of Innovative Tourism Products: Evidence from Italian Networks of Reserves in the Alps," Sustainability, MDPI, vol. 9(12), pages 1-16, December.
  37. Frenzel, Fabian, 2017. "Tourist agency as valorisation," Annals of Tourism Research, Elsevier, vol. 66(C), pages 159-169.
  38. Pike, Steven & Page, Stephen J., 2014. "Destination Marketing Organizations and destination marketing: A narrative analysis of the literature," Tourism Management, Elsevier, vol. 41(C), pages 202-227.
  39. Ching-Yi Daphne Tsai & Shih-Hao Wu & Stephen Chi-Tsun Huang, 2017. "From mandatory to voluntary: consumer cooperation and citizenship behaviour," The Service Industries Journal, Taylor & Francis Journals, vol. 37(7-8), pages 521-543, June.
  40. Chris Gibbs & Ulrike Gretzel & Jesse Saltzman, 2016. "An experience-based taxonomy of branded hotel mobile application features," Information Technology & Tourism, Springer, vol. 16(2), pages 175-199, June.
  41. Liang, Austin Rong-Da, 2017. "Considering the role of agritourism co-creation from a service-dominant logic perspective," Tourism Management, Elsevier, vol. 61(C), pages 354-367.
  42. Vargo, Stephen L. & Lusch, Robert F., 2017. "Service-dominant logic 2025," International Journal of Research in Marketing, Elsevier, vol. 34(1), pages 46-67.
  43. Calver, Stephen J. & Page, Stephen J., 2013. "Enlightened hedonism: Exploring the relationship of service value, visitor knowledge and interest, to visitor enjoyment at heritage attractions," Tourism Management, Elsevier, vol. 39(C), pages 23-36.
  44. Paola M. A. Paniccia & Luna Leoni & Silvia Baiocco, 2017. "Interpreting Sustainability through Co-Evolution: Evidence from Religious Accommodations in Rome," Sustainability, MDPI, vol. 9(12), pages 1-19, December.
  45. Rodríguez, Isabel & Williams, Allan M. & Hall, C. Michael, 2014. "Tourism innovation policy: Implementation and outcomes," Annals of Tourism Research, Elsevier, vol. 49(C), pages 76-93.
  46. Stephen L. Vargo & Robert F. Lusch, 2016. "Institutions and axioms: an extension and update of service-dominant logic," Journal of the Academy of Marketing Science, Springer, vol. 44(1), pages 5-23, January.
  47. Heo, Cindy Yoonjoung, 2016. "Sharing economy and prospects in tourism research," Annals of Tourism Research, Elsevier, vol. 58(C), pages 166-170.
  48. Chathoth, Prakash K. & Ungson, Gerardo R. & Altinay, Levent & Chan, Eric S.W. & Harrington, Robert & Okumus, Fevzi, 2014. "Barriers affecting organisational adoption of higher order customer engagement in tourism service interactions," Tourism Management, Elsevier, vol. 42(C), pages 181-193.
  49. Busser, James A. & Shulga, Lenna V., 2018. "Co-created value: Multidimensional scale and nomological network," Tourism Management, Elsevier, vol. 65(C), pages 69-86.
  50. Dina Loncaric & Jasmina Dlacic & Andrijana Kos Kavran, 2018. "Improving Quality Of Life Through Co-Creating Tourist Experience €“ What Does Experience Marketing Have To Do With It?," Economic Thought and Practice, Department of Economics and Business, University of Dubrovnik, vol. 27(1), pages 103-121, june.
  51. Papavasileiou, Emmanouil & Lyons, Sean & Shaw, Gareth & Georgiou, Anthimos, 2017. "Work values in tourism: Past, present and future," Annals of Tourism Research, Elsevier, vol. 64(C), pages 150-162.
  52. Dong, Ping & Siu, Noel Yee-Man, 2013. "Servicescape elements, customer predispositions and service experience: The case of theme park visitors," Tourism Management, Elsevier, vol. 36(C), pages 541-551.
  53. Sungmin Kang & Youn Kue Na, 2020. "Effects of Strategy Characteristics for Sustainable Competitive Advantage in Sharing Economy Businesses on Creating Shared Value and Performance," Sustainability, MDPI, vol. 12(4), pages 1-21, February.
  54. John N. Walsh & Jamie O’Brien, 2017. "A Knowledge-Based Framework for Service Management," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 16(04), pages 1-31, December.
  55. Alves, Helena & Fernandes, Cristina & Raposo, Mário, 2016. "Value co-creation: Concept and contexts of application and study," Journal of Business Research, Elsevier, vol. 69(5), pages 1626-1633.
  56. Siachou, Evangelia & Vrontis, Demetris & Trichina, Eleni, 2021. "Can traditional organizations be digitally transformed by themselves? The moderating role of absorptive capacity and strategic interdependence," Journal of Business Research, Elsevier, vol. 124(C), pages 408-421.
  57. FitzPatrick, Mary & Davey, Janet & Muller, Lisa & Davey, Howard, 2013. "Value-creating assets in tourism management: Applying marketing's service-dominant logic in the hotel industry," Tourism Management, Elsevier, vol. 36(C), pages 86-98.
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