IDEAS home Printed from https://ideas.repec.org/r/eee/jouret/v97y2021i1p13-27.html

How Technology is Changing Retail

Citations

Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
as


Cited by:

  1. Noble, Stephanie M. & Mende, Martin & Grewal, Dhruv & Parasuraman, A., 2022. "The Fifth Industrial Revolution: How Harmonious Human–Machine Collaboration is Triggering a Retail and Service [R]evolution," Journal of Retailing, Elsevier, vol. 98(2), pages 199-208.
  2. Schultz, Carsten D., 2025. "Reimagining retail: Technology at the frontline, across the value Chain, and toward sustainability," Journal of Retailing and Consumer Services, Elsevier, vol. 87(C).
  3. Abid, Muhammad Farrukh & Shamim, Amjad & Thaichon, Park & Quach, Sara & Siddique, Junaid, 2025. "Designing an information technology-enabled framework in the retail service ecosystem," Technological Forecasting and Social Change, Elsevier, vol. 215(C).
  4. Pantano, Eleonora & Viassone, Milena & Boardman, Rosy & Dennis, Charles, 2022. "Inclusive or exclusive? Investigating how retail technology can reduce old consumers’ barriers to shopping," Journal of Retailing and Consumer Services, Elsevier, vol. 68(C).
  5. Liang, Yongheng & Xu, Qian & Jin, Liyin, 2021. "The effect of smart and connected products on consumer brand choice concentration," Journal of Business Research, Elsevier, vol. 135(C), pages 163-172.
  6. Gauri, Dinesh K. & Grewal, Dhruv, 2021. "Navigating the Retailing Frontier through Academic and Practitioner Collaboration," Journal of Retailing, Elsevier, vol. 97(1), pages 2-5.
  7. repec:bjc:journl:v:12:y:2025:i:11:p:2170-2180 is not listed on IDEAS
  8. Epstein, Leonardo D. & Inostroza-Quezada, Ignacio E. & Goodstein, Ronald C. & Choi, S. Chan, 2021. "Dynamic effects of store promotions on purchase conversion: Expanding technology applications with innovative analytics," Journal of Business Research, Elsevier, vol. 128(C), pages 279-289.
  9. Chan, Elisa K. & Wan, Lisa C. & Yi, Xiao (Shannon), 2022. "Smart technology vs. embarrassed human: The inhibiting effect of anticipated technology embarrassment," Annals of Tourism Research, Elsevier, vol. 97(C).
  10. Varun Nayyar, 2022. "Reviewing the impact of digital migration on the consumer buying journey with robust measurement of PLS‐SEM and R Studio," Systems Research and Behavioral Science, Wiley Blackwell, vol. 39(3), pages 542-556, May.
  11. Mohamad Nizam Ayof & Sitinor Wardatulaina Mohd Yusof & Mohd Nor Abd Muhaimin Mohd Yusof & Rosalina Torres Ortega, 2025. "The Role of Digital Transformation in Shaping Customer Satisfaction in Retailing," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(9), pages 9021-9030, September.
  12. Merfeld, Katrin & Klein, Jan F. & de Regt, Anouk & Baltin (née Riegger), Anne-Sophie & Henkel, Sven, 2025. "In-store technology personalization: A typology and research agenda based on type of automation and data collection," Journal of Business Research, Elsevier, vol. 191(C).
  13. Yadav, Sunil Kumar & Singh, Surabhi & Vijay, Tata Sai & Singh, Shiwangi, 2025. "Strategic roadmapping for the future of retail healthcare," Journal of Retailing and Consumer Services, Elsevier, vol. 87(C).
  14. V. Kumar & Philip Kotler & Ajay Kumar, 2026. "Transformative marketing strategies in the era of new-age technologies: Principles, plan, purpose, and practice," Journal of the Academy of Marketing Science, Springer, vol. 54(1), pages 1-27, February.
  15. Bahmani, Navid & Bhatnagar, Amit & Gauri, Dinesh, 2023. "Firms’ responses to a black swan macro-crisis: Should they be socially responsible or fiscally conservative?," Journal of Business Research, Elsevier, vol. 161(C).
  16. Chunhua Sun & Hong Meng & Ziqin Gan & Yezheng Liu, 2026. "Choose AR or live streaming? The influence of online product presentation on consumers’ product uncertainty," Electronic Markets, Springer;IIM University of St. Gallen, vol. 36(1), pages 1-17, December.
  17. Wang, Hao & Good, Valerie & Lim, Joon Ho, 2025. "Online retail formats and product sales performance: The moderating role of product characteristics," Journal of Business Research, Elsevier, vol. 198(C).
  18. Ritu Narang & Sonal Tiwari, 2025. "Role of Modern Technology in Unorganized Retail Sector," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 16(1), pages 1717-1744, March.
  19. Gabel, Sebastian & Guhl, Daniel, 2022. "Comparing the effectiveness of rewards and individually targeted coupons in loyalty programs," Journal of Retailing, Elsevier, vol. 98(3), pages 395-411.
  20. Kinzinger, Arno & Steiner, Winfried J. & Tatzgern, Markus & Vallaster, Christine, 2025. "Interactive product presentation in an immersive environment: The influence of functional control on hedonic aspects," Journal of Retailing and Consumer Services, Elsevier, vol. 83(C).
  21. Errajaa, Karim & Hombourger-Barès, Sabrina & Audrain-Pontevia, Anne-Françoise, 2022. "Effects of the in-store crowd and employee perceptions on intentions to revisit and word-of-mouth via transactional satisfaction: A SOR approach," Journal of Retailing and Consumer Services, Elsevier, vol. 68(C).
  22. Thach Pham & Deepa Bannigidadmath & Robert Powell, 2025. "Industry return predictability using health policy uncertainty," Financial Innovation, Springer;Southwestern University of Finance and Economics, vol. 11(1), pages 1-42, December.
  23. Li, Sixian & Peluso, Alessandro M. & Duan, Jinyun, 2023. "Why do we prefer humans to artificial intelligence in telemarketing? A mind perception explanation," Journal of Retailing and Consumer Services, Elsevier, vol. 70(C).
  24. Hashemi, Hossein & Rajabi, Reza & Brashear-Alejandro, Thomas G., 2022. "COVID-19 research in management: An updated bibliometric analysis," Journal of Business Research, Elsevier, vol. 149(C), pages 795-810.
  25. David A. Schweidel & Yakov Bart & J. Jeffrey Inman & Andrew T. Stephen & Barak Libai & Michelle Andrews & Ana Babić Rosario & Inyoung Chae & Zoey Chen & Daniella Kupor & Chiara Longoni & Felipe Thomaz, 2022. "How consumer digital signals are reshaping the customer journey," Journal of the Academy of Marketing Science, Springer, vol. 50(6), pages 1257-1276, November.
  26. Robertson, Jeandri & Botha, Elsamari & Oosthuizen, Kim & Montecchi, Matteo, 2025. "Managing change when integrating artificial intelligence (AI) into the retail value chain: The AI implementation compass," Journal of Business Research, Elsevier, vol. 189(C).
  27. Ershen Zhang & Guoen Wang & Yajuan Zhou, 2025. "Spatial-temporal distribution characteristics and influencing factors of new retail stores: a case study of Freshippo stores in Shanghai," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 12(1), pages 1-19, December.
  28. Kai-Yu Wang & Abdul Ashraf & Narongsak Thongpapanl & Caitlin Ferreira & Cem Selcuk & Todd Green, 2025. "Acting on impulse: the role of emotion, gender identity and immersion in driving impulse behavior," Electronic Commerce Research, Springer, vol. 25(3), pages 2347-2387, June.
  29. Marina Ricci & Alessandra Scarcelli & Michele Fiorentino, 2023. "Designing for the Metaverse: A Multidisciplinary Laboratory in the Industrial Design Program," Future Internet, MDPI, vol. 15(2), pages 1-16, February.
  30. Hu, Lala & Olivieri, Mirko & Giovannetti, Marta & Cedrola, Elena, 2025. "The retail strategies of luxury fashion firms in the metaverse: Enhancing brand experiences," Journal of Retailing and Consumer Services, Elsevier, vol. 84(C).
  31. Ammar Shareiyat & Hisham Noori Hussain Al-hashimy & Alaa Khalaf Hamoud & Mohammed Alshawki, 2025. "The Effect of Consumer’s Intention and Feedback for the Use of Mobile NFC Payment Technology," Economic Studies journal, Bulgarian Academy of Sciences - Economic Research Institute, issue 6, pages 163-178.
  32. Rajesh K. Aithal & Harshit Maurya & Satyam, 2025. "Do Retail Evolution Theories Explain Wholesalers’ Responses in Emerging Economies? Evidence from a Wholesale Market in Northern India," IIM Kozhikode Society & Management Review, , vol. 14(1), pages 105-117, January.
  33. Neena Sinha & Nidhi Singh, 2023. "Moderating and mediating effect of perceived experience on merchant's behavioral intention to use mobile payments services," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 28(3), pages 448-465, September.
  34. Bonfrer, André & Chintagunta, Pradeep & Dhar, Sanjay, 2022. "Retail store formats, competition and shopper behavior: A Systematic review," Journal of Retailing, Elsevier, vol. 98(1), pages 71-91.
  35. Shakeel Ahmad & Xue Chaogai & Sayed Kifayat Shah & Jozsef Popp & Angel Acevedo-Duque, 2025. "Analysing Consumer Adoption Intentions of Drone-enabled Food Delivery Services: The Moderating Role of Uncertainty Avoidance," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 27(69), pages 606-606, April.
  36. Schultz, Carsten D. & Paetz, Friederike, 2025. "The way out – Customer benefits and self-service satisfaction in cashierless shopping systems," Journal of Retailing and Consumer Services, Elsevier, vol. 85(C).
  37. Maria Asif & Muhammad Hashim & Sajjad Ahmad Baig & Muhammad Muzummil Sibtain, 2026. "Unlocking customer actual behavior: exploring omnichannel dimensions with brand perceived value," Future Business Journal, Springer, vol. 12(1), pages 1-18, December.
  38. Grewal, Dhruv & Gauri, Dinesh K. & Roggeveen, Anne L. & Sethuraman, Raj, 2021. "Strategizing Retailing in the New Technology Era," Journal of Retailing, Elsevier, vol. 97(1), pages 6-12.
  39. Gilles Paché, 2023. "Digital In-Store : La Revanche Des Magasins Physiques," Post-Print hal-03933154, HAL.
  40. Kan Jiang & Junyuan Zheng & Meilian Qin & Shaohua Luo, 2024. "Perceived retailer innovativeness and its impact on customer engagement behavior in smart retailing," Service Business, Springer;Pan-Pacific Business Association, vol. 18(2), pages 255-285, June.
  41. Roe, Michael & Spanaki, Konstantina & Ioannou, Athina & Zamani, Efpraxia D. & Giannakis, Mihalis, 2022. "Drivers and challenges of internet of things diffusion in smart stores: A field exploration," Technological Forecasting and Social Change, Elsevier, vol. 178(C).
  42. Youssef, Mayada Abd El-Aziz & Eid, Riyad & Agag, Gomaa, 2022. "Cross-national differences in big data analytics adoption in the retail industry," Journal of Retailing and Consumer Services, Elsevier, vol. 64(C).
  43. Nam, Youngwon & Lee, Sihyun & Lee, Hoyoung, 2025. "Consumer preferences for unmanned stores: A choice experiment study," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
  44. Szász, Levente & Bálint, Csaba & Csíki, Ottó & Nagy, Bálint Zsolt & Rácz, Béla-Gergely & Csala, Dénes & Harris, Lloyd C., 2022. "The impact of COVID-19 on the evolution of online retail: The pandemic as a window of opportunity," Journal of Retailing and Consumer Services, Elsevier, vol. 69(C).
  45. Sodero, Annibal C. & Namin, Aidin & Gauri, Dinesh K. & Bhaskaran, Sreekumar R., 2021. "The strategic drivers of drop-shipping and retail store sales for seasonal products," Journal of Retailing, Elsevier, vol. 97(4), pages 561-581.
  46. Xueqin Wang & Yiik Diew Wong & Kum Fai Yuen, 2021. "Does COVID-19 Promote Self-Service Usage among Modern Shoppers? An Exploration of Pandemic-Driven Behavioural Changes in Self-Collection Users," IJERPH, MDPI, vol. 18(16), pages 1-22, August.
  47. Francesca Serravalle & Milena Viassone & Giacomo Chiappa, 2022. "Sensory disclosure in an augmented environment: memory of touch and willingness to buy," Italian Journal of Marketing, Springer, vol. 2022(4), pages 401-417, December.
  48. Aric Rindfleisch & Nobuyuki Fukawa & Naoto Onzo, 2022. "Robots in retail: Rolling out the Whiz," AMS Review, Springer;Academy of Marketing Science, vol. 12(3), pages 238-244, December.
  49. Villanova, Daniel & Bodapati, Anand V. & Puccinelli, Nancy M. & Tsiros, Michael & Goodstein, Ronald C. & Kushwaha, Tarun & Suri, Rajneesh & Ho, Henry & Brandon, Renee & Hatfield, Cheryl, 2021. "Retailer Marketing Communications in the Digital Age: Getting the Right Message to the Right Shopper at the Right Time," Journal of Retailing, Elsevier, vol. 97(1), pages 116-132.
  50. Meyer, Patrick & Spreer, Philipp & Gutknecht, Klaus, 2022. "Shake Hands with a Robot – Understanding Frontstage Employees' Adoption of Service Robots in Retailing," Marketing Review St.Gallen, Universität St.Gallen, Institut für Marketing und Customer Insight, vol. 39(5), pages 46-54.
  51. Jiahe Chen & Yu-Wei Chang, 2023. "How smart technology empowers consumers in smart retail stores? The perspective of technology readiness and situational factors," Electronic Markets, Springer;IIM University of St. Gallen, vol. 33(1), pages 1-24, December.
  52. Linsey Wanjiku Waweru & Stephen Ntuara Kiriinya & Elyjoy Micheni & Hellen Kabue, 2025. "Online Perceived Risk’s Influence on Consumer Purchase Decisions of Households in Nairobi City County, Kenya," International Journal of Research and Scientific Innovation, International Journal of Research and Scientific Innovation (IJRSI), vol. 12(15), pages 944-949, June.
  53. Kupfer, Ann-Kristin & Marchand, André & Hennig-Thurau, Thorsten, 2024. "Explaining physical retail store closures in digital times," Journal of Retailing, Elsevier, vol. 100(4), pages 512-531.
  54. Manu Sharma & Sudhanshu Joshi & Sunil Luthra & Anil Kumar, 2024. "Impact of Digital Assistant Attributes on Millennials’ Purchasing Intentions: A Multi-Group Analysis using PLS-SEM, Artificial Neural Network and fsQCA," Information Systems Frontiers, Springer, vol. 26(3), pages 943-966, June.
  55. Federica Caboni & Lucia Pizzichini, 2023. "Two Years of Covid-19 in Retailing: Issues and Changes," International Journal of Business and Management, Canadian Center of Science and Education, vol. 16(12), pages 1-76, February.
  56. Louisa von der Assen, 2023. "Digitalization as a Provider of Sustainability?—The Role and Acceptance of Digital Technologies in Fashion Stores," Sustainability, MDPI, vol. 15(5), pages 1-20, March.
  57. Ishtehar Sharif Swazan & Song-yi Youn, 2023. "Frontline resilience in the retail realm: the role of moral disengagement in understanding employee behavior in the post-pandemic uncertainties," Future Business Journal, Springer, vol. 9(1), pages 1-16, December.
IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.