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Understanding the Strategic Consequences of Customer Privacy Concerns: A Meta-Analytic Review

Citations

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Cited by:

  1. Kirk Plangger & Dhruv Grewal & Ko Ruyter & Catherine Tucker, 2022. "The future of digital technologies in marketing: A conceptual framework and an overview," Journal of the Academy of Marketing Science, Springer, vol. 50(6), pages 1125-1134, November.
  2. Nidhi Singh & Richa Misra & Wei Quan & Aleksandar Radic & Sang-Mook Lee & Heesup Han, 2024. "An analysis of consumer’s trusting beliefs towards the use of e-commerce platforms," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 11(1), pages 1-18, December.
  3. Sohn, Stefanie & Labrecque, Lauren & Siemon, Dominik & Morana, Stefan, 2025. "Artificial intelligence versus human service agents: How their presence shapes consumer information privacy concerns," Journal of Retailing, Elsevier, vol. 101(2), pages 263-278.
  4. Schumann, Jan H. & Zimmermann, Johanna & Steinhoff, Lena & Totzek, Dirk & van der Borgh, Michel & Martin, Kelly D., 2025. "Toward a multilayered framework of privacy-related decision-making in B2B," Journal of Business Research, Elsevier, vol. 190(C).
  5. Grewal, Dhruv & Gauri, Dinesh K. & Roggeveen, Anne L. & Sethuraman, Raj, 2021. "Strategizing Retailing in the New Technology Era," Journal of Retailing, Elsevier, vol. 97(1), pages 6-12.
  6. Huang, Youlin & Qian, Lixian, 2025. "Consumer preferences and willingness to pay for data privacy in automated vehicles," Transportation Research Part A: Policy and Practice, Elsevier, vol. 199(C).
  7. Jin, Seunga Venus & Ryu, Ehri, 2025. "Unraveling the dynamics of digital equality and trust in AI-empowered metaverses and AI-VR-convergence," Technological Forecasting and Social Change, Elsevier, vol. 210(C).
  8. Swani, Kunal & Milne, George R. & Slepchuk, Alec N., 2021. "Revisiting Trust and Privacy Concern in Consumers' Perceptions of Marketing Information Management Practices: Replication and Extension," Journal of Interactive Marketing, Elsevier, vol. 56(C), pages 137-158.
  9. Paliński, Michał & Jusypenko, Bartosz & Hardy, Wojciech, 2025. "Behind the screens. Privacy and advertising preferences in VoD —the role of privacy concerns, persuasion knowledge, and experience," Journal of Retailing and Consumer Services, Elsevier, vol. 84(C).
  10. Sara Quach & Park Thaichon & Kelly D. Martin & Scott Weaven & Robert W. Palmatier, 2022. "Digital technologies: tensions in privacy and data," Journal of the Academy of Marketing Science, Springer, vol. 50(6), pages 1299-1323, November.
  11. Lütjens, Henk & Eisenbeiss, Maik & Fiedler, Maximilian & Bijmolt, Tammo, 2022. "Determinants of consumers’ attitudes towards digital advertising – A meta-analytic comparison across time and touchpoints," Journal of Business Research, Elsevier, vol. 153(C), pages 445-466.
  12. Chen, Xin & Guo, Shuojia & Xiong, Jie & Ye, Zhuxin, 2023. "Customer engagement, dependence and loyalty: An empirical study of Chinese customers in multitouch service encounters," Technological Forecasting and Social Change, Elsevier, vol. 197(C).
  13. Kamrul Islam Syed & Prof. Abu Bakr Sade & Prof. Huam Hon Tot, 2024. "Perceived Benefits, Social Influence, Self-Efficacy and Digital Consumerism: The Moderating Role of Digital Accountability," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(1), pages 393-407, January.
  14. Pizzi, Gabriele & Vannucci, Virginia & Shukla, Yupal & Aiello, Gaetano, 2022. "Privacy concerns and justice perceptions with the disclosure of biometric versus behavioral data for personalized pricing tell me who you are, I’ll tell you how much you pay. Consumers’ fairness and privacy perceptions with personalized pricing," Journal of Business Research, Elsevier, vol. 148(C), pages 420-432.
  15. Merfeld, Katrin & Klein, Jan F. & de Regt, Anouk & Baltin (née Riegger), Anne-Sophie & Henkel, Sven, 2025. "In-store technology personalization: A typology and research agenda based on type of automation and data collection," Journal of Business Research, Elsevier, vol. 191(C).
  16. Yaou Hu & Hyounae Kelly Min, 2025. "Enhancing customer perceived control and trust through data privacy choices in interactions with service robots," Information Technology & Tourism, Springer, vol. 27(4), pages 1111-1130, December.
  17. Chen, Wanyi & Wang, Yiying & Wu, Dongjing & Yin, Xingqiang, 2024. "Can the establishment of a personal data protection system promote corporate innovation?," Research Policy, Elsevier, vol. 53(9).
  18. Erik Hermann, 2022. "Leveraging Artificial Intelligence in Marketing for Social Good—An Ethical Perspective," Journal of Business Ethics, Springer, vol. 179(1), pages 43-61, August.
  19. Rong Liu & Jiawei Yang & Jifei Wu, 2022. "When Big Data Backfires: The Impact of a Perceived Privacy Breach by Pharmaceutical E-Retailers on Customer Boycott Intention in China," IJERPH, MDPI, vol. 19(8), pages 1-13, April.
  20. Tunmin Catherine Jai & Xiao Tong & Hsiangting Shatina Chen, 2022. "Building brand loyalty on social media: theories, measurements, antecedents, and consequences," Journal of Brand Management, Palgrave Macmillan, vol. 29(1), pages 35-57, January.
  21. Xu, Lu & Qin, Hong & Meah, Mohammad Rajon & Hughes, Jerald, 2025. "A novel application of flow theory to mobile augmented reality," Technological Forecasting and Social Change, Elsevier, vol. 221(C).
  22. Ertugrul Uysal & Sascha Alavi & Valéry Bezençon, 2022. "Trojan horse or useful helper? A relationship perspective on artificial intelligence assistants with humanlike features," Journal of the Academy of Marketing Science, Springer, vol. 50(6), pages 1153-1175, November.
  23. Vieira, Valter Afonso & Rafael, Diego Nogueira & Agnihotri, Raj, 2022. "Augmented reality generalizations: A meta-analytical review on consumer-related outcomes and the mediating role of hedonic and utilitarian values," Journal of Business Research, Elsevier, vol. 151(C), pages 170-184.
  24. Lavoye, Virginie & Kumar, Harish, 2025. "Understanding how augmented reality's immersive experience and privacy concerns impact consumer responses: a cognitive perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 87(C).
  25. David A. Schweidel & Yakov Bart & J. Jeffrey Inman & Andrew T. Stephen & Barak Libai & Michelle Andrews & Ana Babić Rosario & Inyoung Chae & Zoey Chen & Daniella Kupor & Chiara Longoni & Felipe Thomaz, 2022. "How consumer digital signals are reshaping the customer journey," Journal of the Academy of Marketing Science, Springer, vol. 50(6), pages 1257-1276, November.
  26. Fehrenbach, David & Herrando, Carolina, 2021. "The effect of customer-perceived value when paying for a product with personal data: A real-life experimental study," Journal of Business Research, Elsevier, vol. 137(C), pages 222-232.
  27. Xusen Cheng & Liyang Qiao & Bo Yang & Xiaoping Zhang, 2024. "Investigation on users’ resistance intention to facial recognition payment: a perspective of privacy," Electronic Commerce Research, Springer, vol. 24(1), pages 275-301, March.
  28. Gheorghe Zaman & Nicoleta Valentina Florea & Constantin Aurelian Ionescu & Dan Marius Coman & Doina Constanta Mihai & Nicoleta Luminita Gudanescu Nicolau, 2022. "Mathematical Model for Determining Costs of Unsatisfied Customers of HoReCa Industry," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 24(59), pages 268-268.
  29. Ying, Shiyi & Huang, Youlin & Qian, Lixian & Song, Jinzhu, 2023. "Privacy paradox for location tracking in mobile social networking apps: The perspectives of behavioral reasoning and regulatory focus," Technological Forecasting and Social Change, Elsevier, vol. 190(C).
  30. Souka, Mohamed & Bilstein, Nicola & Decker, Reinhold, 2024. "Give me your data and I’ll dress you: A two-sided messaging approach to address privacy concerns surrounding in-store technologies," Journal of Business Research, Elsevier, vol. 172(C).
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