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Artificial intelligence and machine learning as business tools: A framework for diagnosing value destruction potential

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  1. Alina Köchling & Marius Claus Wehner, 2020. "Discriminated by an algorithm: a systematic review of discrimination and fairness by algorithmic decision-making in the context of HR recruitment and HR development," Business Research, Springer;German Academic Association for Business Research, vol. 13(3), pages 795-848, November.
  2. Jingwen Dong & Siti Nurulain Mohd Rum & Khairul Azhar Kasmiran & Teh Noranis Mohd Aris & Raihani Mohamed, 2022. "Artificial Intelligence in Adaptive and Intelligent Educational System: A Review," Future Internet, MDPI, vol. 14(9), pages 1-11, August.
  3. Eliza Nichifor & Adrian Trifan & Elena Mihaela Nechifor, 2021. "Artificial Intelligence in Electronic Commerce: Basic Chatbots and Consumer Journey," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 23(56), pages 1-87, February.
  4. Bavaresco, Rodrigo Simon & Nesi, Luan Carlos & Victória Barbosa, Jorge Luis & Antunes, Rodolfo Stoffel & da Rosa Righi, Rodrigo & da Costa, Cristiano André & Vanzin, Mariangela & Dornelles, Daniel & J, 2023. "Machine learning-based automation of accounting services: An exploratory case study," International Journal of Accounting Information Systems, Elsevier, vol. 49(C).
  5. Basilio Ruiz de Apodaca, Oihana & Montes Gan, Vicente J & Moreno-Brieva, Fernando, 2025. "Non-hierarchic leadership collaboration: Exploring the adoption of AI-driven social networking for addressing social challenges in an extra-organizational environment," Technology in Society, Elsevier, vol. 81(C).
  6. P. D. Serezhin, 2026. "The Role of Artificial Intelligence in Knowledge Management: Strategic Implications and Mechanism Transformation," Strategic decisions and risk management, Real Economy Publishing House, vol. 16(4).
  7. Kratochvil, Renate, 2025. "Stepping in and stepping aside: Employees navigating digital transformation paradoxes," Journal of Business Research, Elsevier, vol. 191(C).
  8. Fadia Abduljabbar Saeed & Ghalia Nassreddine & Joumana Younis, 2024. "Network Attack Detection for Business Safety," Post-Print hal-04579363, HAL.
  9. Desouza, Kevin C. & Dawson, Gregory S. & Chenok, Daniel, 2020. "Designing, developing, and deploying artificial intelligence systems: Lessons from and for the public sector," Business Horizons, Elsevier, vol. 63(2), pages 205-213.
  10. Rajaram, Kumaran & Tinguely, Patrick Nicolas, 2024. "Generative artificial intelligence in small and medium enterprises: Navigating its promises and challenges," Business Horizons, Elsevier, vol. 67(5), pages 629-648.
  11. Toorajipour, Reza & Sohrabpour, Vahid & Nazarpour, Ali & Oghazi, Pejvak & Fischl, Maria, 2021. "Artificial intelligence in supply chain management: A systematic literature review," Journal of Business Research, Elsevier, vol. 122(C), pages 502-517.
  12. Michael Weber & Moritz Beutter & Jörg Weking & Markus Böhm & Helmut Krcmar, 2022. "AI Startup Business Models," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(1), pages 91-109, February.
  13. Arias-Pérez, José & Vélez-Jaramillo, Juan, 2022. "Ignoring the three-way interaction of digital orientation, Not-invented-here syndrome and employee's artificial intelligence awareness in digital innovation performance: A recipe for failure," Technological Forecasting and Social Change, Elsevier, vol. 174(C).
  14. Holmström, Jonny, 2022. "From AI to digital transformation: The AI readiness framework," Business Horizons, Elsevier, vol. 65(3), pages 329-339.
  15. Robertson, Jeandri & Ferreira, Caitlin & Botha, Elsamari & Oosthuizen, Kim, 2024. "Game changers: A generative AI prompt protocol to enhance human-AI knowledge co-construction," Business Horizons, Elsevier, vol. 67(5), pages 499-510.
  16. Kull, Alexander J. & Romero, Marisabel & Monahan, Lisa, 2021. "How may I help you? Driving brand engagement through the warmth of an initial chatbot message," Journal of Business Research, Elsevier, vol. 135(C), pages 840-850.
  17. Nick Drydakis, 2022. "Artificial Intelligence and Reduced SMEs’ Business Risks. A Dynamic Capabilities Analysis During the COVID-19 Pandemic," Information Systems Frontiers, Springer, vol. 24(4), pages 1223-1247, August.
  18. Haofen Xie & Yuankun Nie & Li Liu & Yang Chen, 2025. "Machine learning-based research of AI marketing: topic analysis and model construction," Future Business Journal, Springer, vol. 11(1), pages 1-23, December.
  19. Huishuang Su & Xintong Qu & Shuo Tian & Qiang Ma & Ling Li & Yong Chen, 2022. "Artificial intelligence empowerment: The impact of research and development investment on green radical innovation in high‐tech enterprises," Systems Research and Behavioral Science, Wiley Blackwell, vol. 39(3), pages 489-502, May.
  20. Nguyen, Phong Thanh, 2020. "Application Machine Learning in Construction Management," MPRA Paper 109899, University Library of Munich, Germany, revised 01 Aug 2021.
  21. Nick Drydakis, 2022. "Improving Entrepreneurs’ Digital Skills and Firms’ Digital Competencies through Business Apps Training: A Study of Small Firms," Sustainability, MDPI, vol. 14(8), pages 1-23, April.
  22. Kamoonpuri, Sana Zehra & Sengar, Anita, 2023. "Hi, May AI help you? An analysis of the barriers impeding the implementation and use of artificial intelligence-enabled virtual assistants in retail," Journal of Retailing and Consumer Services, Elsevier, vol. 72(C).
  23. Hannigan, Timothy R. & McCarthy, Ian P. & Spicer, André, 2024. "Beware of botshit: How to manage the epistemic risks of generative chatbots," Business Horizons, Elsevier, vol. 67(5), pages 471-486.
  24. Marinko Skare & Beata Gavurova & Volodymyr Polishchuk, 2026. "Information-analytical system for evaluating artificial intelligence readiness and adoption in enterprises: a policy framework," International Entrepreneurship and Management Journal, Springer, vol. 22(1), pages 1-28, March.
  25. Alina Köchling & Shirin Riazy & Marius Claus Wehner & Katharina Simbeck, 2021. "Highly Accurate, But Still Discriminatory," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 63(1), pages 39-54, February.
  26. Asatiani, Aleksandre & Copeland, Olli & Penttinen, Esko, 2023. "Deciding on the robotic process automation operating model: A checklist for RPA managers," Business Horizons, Elsevier, vol. 66(1), pages 109-121.
  27. Cristian-Mihai Vidu & Florina Pinzaru & Andreea Mitan, 2022. "What managers of SMEs in the CEE region should know about challenges of artificial intelligence’s adoption? – an introductive discussion," Nowoczesne Systemy Zarządzania. Modern Management Systems, Military University of Technology, Faculty of Security, Logistics and Management, Institute of Organization and Management, issue 1, pages 63-76.
  28. Wadim Strielkowski & Andrey Vlasov & Kirill Selivanov & Konstantin Muraviev & Vadim Shakhnov, 2023. "Prospects and Challenges of the Machine Learning and Data-Driven Methods for the Predictive Analysis of Power Systems: A Review," Energies, MDPI, vol. 16(10), pages 1-31, May.
  29. Paschen, Jeannette & Wilson, Matthew & Ferreira, João J., 2020. "Collaborative intelligence: How human and artificial intelligence create value along the B2B sales funnel," Business Horizons, Elsevier, vol. 63(3), pages 403-414.
  30. Makarius, Erin E. & Mukherjee, Debmalya & Fox, Joseph D. & Fox, Alexa K., 2020. "Rising with the machines: A sociotechnical framework for bringing artificial intelligence into the organization," Journal of Business Research, Elsevier, vol. 120(C), pages 262-273.
  31. Jose Arias-Pérez & Juan Vélez-Jaramillo & Daniela Callegaro-de-Menezes, 2026. "Leveraging Artificial Intelligence Capability and Open Innovation to Optimize Agility: Is Generative AI Outmatching Human Expertise?," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 17(2), pages 3635-3662, April.
  32. Yue Jiao & Yui-yip Lau & Jing Gao, 2024. "Exploring the factors affecting cruise passengers’ perceptions of value for money expressed in online reviews," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 11(1), pages 1-11, December.
  33. Drydakis, Nick, 2026. "Artificial Intelligence Capital and Business Innovation," IZA Discussion Papers 18476, IZA Network @ LISER.
  34. Mancuso, Ilaria & Petruzzelli, Antonio Messeni & Panniello, Umberto & Vaia, Giovanni, 2025. "The bright and dark sides of AI innovation for sustainable development: Understanding the paradoxical tension between value creation and value destruction," Technovation, Elsevier, vol. 143(C).
  35. Ralf Wagner & Agnieszka Kabalska, 2023. "Sustainable value in the fashion industry: A case study of value construction/destruction using digital twins," Sustainable Development, John Wiley & Sons, Ltd., vol. 31(3), pages 1652-1667, June.
  36. Aglaya Batz & David F. D’Croz-Barón & Carlos Jesús Vega Pérez & Carlos A. Ojeda-Sanchez, 2025. "Integrating machine learning into business and management in the age of artificial intelligence," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 12(1), pages 1-20, December.
  37. Feng, Cai (Mitsu) & Botha, Elsamari & Pitt, Leyland, 2024. "From HAL to GenAI: Optimizing chatbot impacts with CARE," Business Horizons, Elsevier, vol. 67(5), pages 537-548.
  38. Paschen, Ulrich & Pitt, Christine & Kietzmann, Jan, 2020. "Artificial intelligence: Building blocks and an innovation typology," Business Horizons, Elsevier, vol. 63(2), pages 147-155.
  39. Wenwen Chen & Yangchongyi Men & Noelia Fuster & Celia Osorio & Angel A. Juan, 2024. "Artificial Intelligence in Logistics Optimization with Sustainable Criteria: A Review," Sustainability, MDPI, vol. 16(21), pages 1-22, October.
  40. Kinkel, Steffen & Capestro, Mauro & Di Maria, Eleonora & Bettiol, Marco, 2023. "Artificial intelligence and relocation of production activities: An empirical cross-national study," International Journal of Production Economics, Elsevier, vol. 261(C).
  41. Plekhanov, Dmitry & Franke, Henrik & Netland, Torbjørn H., 2023. "Digital transformation: A review and research agenda," European Management Journal, Elsevier, vol. 41(6), pages 821-844.
  42. Wuttipong Kusonkhum & Korb Srinavin & Tanayut Chaitongrat, 2023. "The Adoption of a Big Data Approach Using Machine Learning to Predict Bidding Behavior in Procurement Management for a Construction Project," Sustainability, MDPI, vol. 15(17), pages 1-19, August.
  43. Dong, Zhenlin & Xin, Zijun & Liu, Dewen & Yu, Fangkun, 2024. "The impact of artificial intelligence application on company environmental investment in Chinese manufacturing companies," International Review of Financial Analysis, Elsevier, vol. 95(PB).
  44. Yasheng Chen & Mohammad Islam Biswas, 2021. "Turning Crisis into Opportunities: How a Firm Can Enrich Its Business Operations Using Artificial Intelligence and Big Data during COVID-19," Sustainability, MDPI, vol. 13(22), pages 1-17, November.
  45. Plattfaut, Ralf & Koch, Julian, 2021. "Preserving the legacy – Why do professional soccer clubs (not) adopt innovative process technologies? A grounded theory study," Journal of Business Research, Elsevier, vol. 136(C), pages 237-250.
  46. Fernandez Martinez, Roberto & Lostado Lorza, Ruben & Santos Delgado, Ana Alexandra & Piedra, Nelson, 2021. "Use of classification trees and rule-based models to optimize the funding assignment to research projects: A case study of UTPL," Journal of Informetrics, Elsevier, vol. 15(1).
  47. Robertson, Jeandri & Botha, Elsamari & Oosthuizen, Kim & Montecchi, Matteo, 2025. "Managing change when integrating artificial intelligence (AI) into the retail value chain: The AI implementation compass," Journal of Business Research, Elsevier, vol. 189(C).
  48. Shamim, Saqib & Yang, Yumei & Ul Zia, Najam & Khan, Zaheer & Shariq, Syed Muhammad, 2023. "Mechanisms of cognitive trust development in artificial intelligence among front line employees: An empirical examination from a developing economy," Journal of Business Research, Elsevier, vol. 167(C).
  49. Drydakis, Nick, 2026. "Artificial Intelligence Capital and Business Innovation," GLO Discussion Paper Series 1723, Global Labor Organization (GLO).
  50. Chen Yang & Jing Hu, 2022. "When do consumers prefer AI-enabled customer service? The interaction effect of brand personality and service provision type on brand attitudes and purchase intentions," Journal of Brand Management, Palgrave Macmillan, vol. 29(2), pages 167-189, March.
  51. Kinkel, Steffen & Baumgartner, Marco & Cherubini, Enrica, 2022. "Prerequisites for the adoption of AI technologies in manufacturing – Evidence from a worldwide sample of manufacturing companies," Technovation, Elsevier, vol. 110(C).
  52. Vanessa Ratten, 2024. "Artificial Intelligence, Digital Trends and Globalization: Future Research Trends," FIIB Business Review, , vol. 13(3), pages 286-293, May.
  53. Chenyu Gu & Yu Zhang & Linhao Zeng, 2024. "Exploring the mechanism of sustained consumer trust in AI chatbots after service failures: a perspective based on attribution and CASA theories," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 11(1), pages 1-12, December.
  54. Andreea Bichel & Julia-Anamaria Sisu & Andrei Tirnovanu, "undated". "Innovative Trends Through Robotic Process Automation. A Case Study," BASIQ Conference Proceedings 2023:043, Bucharest University of Economic Studies.
  55. Jarrahi, Mohammad Hossein & Askay, David & Eshraghi, Ali & Smith, Preston, 2023. "Artificial intelligence and knowledge management: A partnership between human and AI," Business Horizons, Elsevier, vol. 66(1), pages 87-99.
  56. Li, Chia-Ying & Zhang, Jin-Ting, 2023. "Chatbots or me? Consumers’ switching between human agents and conversational agents," Journal of Retailing and Consumer Services, Elsevier, vol. 72(C).
  57. Mohamed Ai-Shafei & Suraksha Gupta & Matthew M. Shin & Ye Yan & Rui Liu, 2026. "Integrated Learning with AI Enabled Interactions with Customers by Fashion Retailers," Corporate Reputation Review, Palgrave Macmillan, vol. 29(1), pages 61-78, February.
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  61. Berk Kaan Kuguoglu & Haiko van der Voort & Marijn Janssen, 2021. "The Giant Leap for Smart Cities: Scaling Up Smart City Artificial Intelligence of Things (AIoT) Initiatives," Sustainability, MDPI, vol. 13(21), pages 1-16, November.
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