Enterprise systems and labor productivity: disentangling combination effects
This study analyzes the relationship between the three main enterprise systems (Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Customer Relationship Management (CRM)) and labor productivity. It reveals the performance gains due to different combinations of these systems. It also tests for complementarity among the enterprise systems with respect to their interacting nature. Using German firm-level data the results show that the highest productivity gains due to enterprise system usage are realized through use of the three main enterprise systems together. In addition, SCM and CRM function as complements, especially if ERP is also in use.
|Date of creation:||2009|
|Contact details of provider:|| Postal: L 7,1; D - 68161 Mannheim|
Web page: http://www.zew.de/
More information through EDIRC
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
- Mohnen, Pierre & Roller, Lars-Hendrik, 2005.
"Complementarities in innovation policy,"
European Economic Review,
Elsevier, vol. 49(6), pages 1431-1450, August.
- Pierre Mohnen & Lars-Hendrik Röller, 2000. "Complementarities in Innovation Policy," CIG Working Papers FS IV 00-18, Wissenschaftszentrum Berlin (WZB), Research Unit: Competition and Innovation (CIG).
- Mohnen,Pierre & Roeller,Lars-Hendrik, 2003. "Complementarities in Innovation Policy," Research Memorandum 025, Maastricht University, Maastricht Economic Research Institute on Innovation and Technology (MERIT).
- Pierre Mohnen & Lars-Hendrick Röller, 2003. "Complementarities in Innovation Policy," CIRANO Working Papers 2003s-60, CIRANO.
- Mohnen, Pierre & Röller, Lars-Hendrik, 2001. "Complementarities in Innovation Policy," CEPR Discussion Papers 2712, C.E.P.R. Discussion Papers.
- Pierre Mohnen & Lars-Hendrick Röller, 2001. "Complementarities in Innovation Policy," CIRANO Working Papers 2001s-28, CIRANO.
- Irene Bertschek & Helmut Fryges & Ulrich Kaiser, 2006.
"B2B or Not to Be: Does B2B E-Commerce Increase Labour Productivity?,"
International Journal of the Economics of Business,
Taylor & Francis Journals, vol. 13(3), pages 387-405.
- Bertschek, Irene & Fryges, Helmut & Kaiser, Ulrich, 2004. "B2B or Not to Be: Does B2B E-Commerce Increase Labour Productivity?," ZEW Discussion Papers 04-45, ZEW - Zentrum für Europäische Wirtschaftsforschung / Center for European Economic Research.
- Nathalie Greenana & Jacques Mairesse, 2000.
"Computers And Productivity In France: Some Evidence,"
Economics of Innovation and New Technology,
Taylor & Francis Journals, vol. 9(3), pages 275-315.
- Greenman, N. & Mairesse, J., 1996. "Computers and Productivity in France: Some Evidence," Monash Econometrics and Business Statistics Working Papers 15/96, Monash University, Department of Econometrics and Business Statistics.
- Nathalie Greenan & Jacques Mairesse, 1996. "Computers and Productivity in France: Some Evidence," NBER Working Papers 5836, National Bureau of Economic Research, Inc.
- Bond, Stephen & Van Reenen, John, 2007. "Microeconometric Models of Investment and Employment," Handbook of Econometrics,in: J.J. Heckman & E.E. Leamer (ed.), Handbook of Econometrics, edition 1, volume 6, chapter 65 Elsevier.
- Andrew B. Bernard, 2004. "Exporting and Productivity in the USA," Oxford Review of Economic Policy, Oxford University Press, vol. 20(3), pages 343-357, Autumn.
- Erik Brynjolfsson & Lorin M. Hitt, 2000. "Beyond Computation: Information Technology, Organizational Transformation and Business Performance," Journal of Economic Perspectives, American Economic Association, vol. 14(4), pages 23-48, Fall.
- Ohnemus, Jörg, 2007. "Does IT Outsourcing Increase Firm Success? An Empirical Assessment using Firm-Level Data," ZEW Discussion Papers 07-087, ZEW - Zentrum für Europäische Wirtschaftsforschung / Center for European Economic Research.
- Gérard P. Cachon & Marshall Fisher, 2000. "Supply Chain Inventory Management and the Value of Shared Information," Management Science, INFORMS, vol. 46(8), pages 1032-1048, August.
- Kodde, David A & Palm, Franz C, 1986. "Wald Criteria for Jointly Testing Equality and Inequality Restriction s," Econometrica, Econometric Society, vol. 54(5), pages 1243-1248, September.
- Zwick, Thomas, 2003. "Works Councils and the Productivity Impact of Direct Employee Participation," ZEW Discussion Papers 03-47, ZEW - Zentrum für Europäische Wirtschaftsforschung / Center for European Economic Research.
- Tchokogue, Andre & Bareil, Celine & Duguay, Claude R., 2005. "Key lessons from the implementation of an ERP at Pratt & Whitney Canada," International Journal of Production Economics, Elsevier, vol. 95(2), pages 151-163, February.
- Ilsoon Shin, 2006. "Adoption of Enterprise Application Software and Firm Performance," Small Business Economics, Springer, vol. 26(3), pages 241-256, April.
When requesting a correction, please mention this item's handle: RePEc:zbw:zewdip:09040. See general information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (ZBW - German National Library of Economics)
If references are entirely missing, you can add them using this form.