An exploratory study of consumer attitudes towards mobile ticketing in Sweden
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References listed on IDEAS
- Johnson, Michael D. & Nader, Georg & Fornell, Claes, 1996. "Expectations, perceived performance, and customer satisfaction for a complex service: The case of bank loans," Journal of Economic Psychology, Elsevier, vol. 17(2), pages 163-182, April.
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KeywordsMobile Payment Services; Public Transport; Public Transport Ticketing; m-Ticketing; Focus Group; Consumer Expectations of a Service; Perception of a Service; Quality of Service; Customer Satisfaction; Loyalty;
NEP fieldsThis paper has been announced in the following NEP Reports:
- NEP-ALL-2014-01-10 (All new papers)
- NEP-MKT-2014-01-10 (Marketing)
- NEP-TRE-2014-01-10 (Transport Economics)
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